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As If They Were You
"Treat everybody else as if they were you." These words gave me pause. I wonder what it would be like if we each did what this "unknown author" is advocating?

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Lesson #2: Business Is Not All About The Profits
“Business is not longer a matter of profits alone,” Penney said. “Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.” As much as he focused on providing superior customer service in all of his stores, Penney also understood that service meant more than in-store courtesy. He believed that organizations such as his should be used for the betterment of society, not only because it could but because it made sense from a business point of view as well.

Mud Season. Not.
It's (still) "mud season" in Vermont, courtesy this winter's abundance of snow. Cars and trucks, in particular, look like flying mud balls.
The Importance of Ethical Business Practices
How do managers go about instilling good ethical behavior in their staff? And, how did it happen that a Bear Stearns banker once went out of his way to foster an aberrant culture where common courtesy was not to be tolerated?
Unforgetttable Customer Cervice - It's So Simple, Or is it?
Customer service is given a lot of lip service by a lot of organizations today. What it really comes down to is one-on-one attention, courtesy, and a bit of soft salesmanship as your front-line people interact with your customers. It sounds simple, but some people make it so complicated and difficult that it seems to be a vanishing talent these days. Here is one story of a simple yet effective approach.
No DMs Please
I'm continuously shocked at the lack of just plain common sense (or common courtesy) from some Tweeps.

Do I Expect Too Much?
Have the rules for business courtesy changed in the 21st century?
Why Should I Listen To You?
When you walk up to a person you don't know and overwhelm them with your big smile, and your over-the-top enthusiasm, and you are telling them you have the best product, service or whatever, the person you are approaching will most likely want to turn and run. However, if you approach them with "normal" enthusiasm and a smile they will probably give you at least the courtesy of a few minutes of their time. It is very important what you share in these few minutes you are given.

Four Simple Prep Steps to Make Every Meeting a Win-Win
Here’s a great framework to prepare yourself for a meeting, courtesy of RMA Coach Cindy Cornell’s awesome master class.

Blame Management for Poor Service
Buried in the publicity of a nasty airline strike was a vivid example of how misdirected management's service improvement efforts can become. To improve service, the airline ordered all attendants to attend three hour "Commitment to Courtesy" classes without pay. "They told us the reason we were losing money was because we were rude to passengers," said one attendant.
Thank You!
sometime the smallest thing can either differentiate you and your approach, or demonstrate that you are just like the rest. The difference is about 30 seconds, and old fashioned courtesy, thank you.

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