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crisis management Tagged Articles



Leadership with a Twist of Lemon
How do you plan what you would do in “worst-case scenario” situations? How are you prepared for what could go wrong? How can you become aware of your patterns of coping with crisis? What worked in your early years, might not work now as an adult. Read on to learn about a new twist to crisis management.

Festina Lente - "urgent" or "important"?
In my mentoring I am surprised at how frequently I need to remind executives, managers and entrepreneurs of the need to concentrate on what is important. Concentrating on what is “urgent” invariably leads to crisis management with the result that the organisation degenerates into continual crisis. Because the “important” gets pushed back things get out of control. To change the metaphor, the bush fires rage uncontrolled because proper fire prevention was not done in a timely fashion.

Keeping the Wolves at Bay: Media Training by Jonathan Bernstein
It seems that every time we turn on the news, there is a new scandal. It may be a celebrity marriage on the rocks, a fading star in trouble again with the law, a politician being accused of breaking the law or international companies dealing with a catastrophic disaster - all these people have one thing in common. They need to handle the crisis and that means handling the media. What better resource to understand the process than a crisis management expert.

3 Keys to Effective Early Warning Systems
The best way to avoid having to communicate under fire, of course, is to avoid the problem in the first place.

Six Parts to Managing a Public Crisis
Sometimes it is easier to criticize a company for not handling a public crisis well. Yet when it happens to you, it often is not so easy to manage. Here is what to do to improve your chances for a positive outcome.

How To Pick A PR Firm
Okay so you're good at what you do. Your business is ready for prime time exposure. So how do you pick the right PR firm? What questions should you ask? And what are the right answers you should be hearing? Here's a method you can use to go about the process of finding and then retaining the right PR firm.

Advice For Corporate Executives In the Frying Pan
It's become a reality TV show of corporate executives shooting themselves in the foot. Perhaps the most footworthy was the former BP CEO's famous remark that he wanted his life back. So here are some tips that corporate executives in the frying pan should keep in mind.

Successful Media Training is like a successful car crash test. If you hit the wall going 30 miles an hour and you’re still in one piece, you’re ready for that news conference
Media training must be realistic, maybe even jarring at times to be effective. It’s important to get across to subjects that reporters can be sharp, occasionally abrasive and even combative. And if you can handle that and not lose your composure and get your points across, you can handle anything.

FORMALDEHYDE IN F MINOR: DOWNPLAYING DISCORD WITH POSITIVE SPIN
For two entirely different crisis management situations, our advice was the same: keep it positive.

Tips for an Effective Online Newsroom
One of the key reasons you establish a website is to attract members of the media to become interested in you and give you coverage -- print, radio/TV, online -- the key is to get visibility, get sales, get profits! This article will give you a solid check list to ensure you optimize your site for the media...all of the media

Tiger Woods’ Unconventional Crisis Management Deserves An A Grade.
In managing a crisis, conventional wisdom commands to talk to the media as quickly as possible, tell what you know, tell it all and promise more as soon as more information is known. As Tiger Woods copes with what he calls his "personal failings," his one car accident on November 27, 2009 at his estate, some have suggested he employs the conventional wisdom of crisis management. See Magic Johnson on Larry King, December 4, 2009. Tiger Woods has so far resisted, choosing instead to employ an unconventional approach for which, in my opinion, he deserves an A in crisis management.

Crisis Management - The Essentials
Protecting your reputation - your most valuable business asset - during a crisis is a major concern. But how do you go about it?

Why e-newsletters can be a marketing recession buster
email newsletters and e-alerts - the new equivalent of an old TV newsflash - are coming into their own as marketing and PR budget tighten. Fast, cheap and as far reaching as your database allows, no wonder print marketing is finding it hard to keep up!

Recession Power: How Great Companies Rise to the Top, Even in Down Times
Are you tired of hearing all the "doom and gloom" forecasts regarding our current economy? Do you find yourself obsessing with worry and fear about the potential impact on your business? Are you ready to shift from victim mentality and knee-jerk reactions to opportunistic thinking and proactive strategies to profit even in recessionary times? Even during the great depression, huge fortunes were made by many. The Kennedy, Rothschild and Rockefeller families all dramatically increased their fortunes throughout the depression. In every recession since then, many companies have not only survived but risen to the top despite the economic times. Read this article and learn what separated these companies and what you need to do to thrive in this uncertain economy.

The Role Of The Sales Manager
The Sales Manager's role is to develop a highly skilled and productive sales force. In the end, nothing else will matter.

Fee, Fie, Foe -- 3 Lessons learned when companies mishandle how they communicate their new fees
Based on Bank of America

Crisis - What Crisis?
In an ideal world, we would never have crises. Yet in the real world we do. Managing crisis is quite a challenge, so here are some thoughts on how to make it work best for you.

JetBlue Valentine’s Day crisis—The case for Chief Reputation Officer (CRO).
A good organization reputation is invaluable. CEO’s spare no expense in their efforts to restore their company reputation when threatened or damaged in a crisis. This article examines JetBlue’s response strategies in the 2007 Valentine’s Day jetliners’ grounding crisis on New York’s JFK’s frozen airport runway. It makes the case for chief reputation officer. Reputation is simply too important to be left to chance.

JetBlue Valentine’s Day crisis—The case for Chief Reputation Officer (CRO).
A good organization reputation is invaluable. CEO’s spare no expense in their efforts to restore their company reputation when threatened or damaged in a crisis. This article examines JetBlue’s response strategies in the 2007 Valentine’s Day jetliners’ grounding crisis on New York’s JFK’s frozen airport runway. It makes the case for chief reputation officer. Reputation is simply too important to be left to chance.

Reputation Management
This article describes how to turn crisis into opportunity by understanding how to manage your reputation and your personal brand.

Other crisis management Related Articles

Crisis Communications Planning or What To Do Before During Or After It Hits The Fan
Do you have a crisis management or crisis communications plan for your business or organization? Do you believe your business or organization is too small to need a crisis communications plan? Or do you believe that crises only happen to others? If you are like the majority of businesses and organizations today, especially small to medium sized ones, you answered NO to the first question and probably YES to the second question. And I hope you answered NO to the third question. Well, I cannot emphasize too strongly that no matter how big or small you are, every organization should have a crisis management and crisis communications plan. So what should you do? The answer: develop a crisis management plan in 2 parts.

Golden Rules for Crisis Management
All too often people don't think about what to do in the event of a crisis until it's too late. Then it becomes a patch up exercise at best. We’re constantly encouraging our clients to put a crisis management plan in place … just in case. A variety of issues need to be considered and it’s far better to do so in anticipation rather than during a crisis.

“Crisis Management Planning – What’s Happening Where We Work?”
Crises continue to be in our newspaper headlines and the lead stories on radio and television broadcasts. And crises continue to affect businesses in many forms and continue to occur without notice. But what’s happening where we work in response to this continuing trend of crises? Are businesses preparing for crises by developing crisis management plans? Do you know if your company has a crisis management plan or a business disaster recovery plan? Do they have a crisis communication plan? The American Management Association did a survey in August & September 2005 and what that survey revealed is summarized below.

The Fundamentals of Crisis Communications
Crisis communications at its most basic level consists of three elements: crisis planning, crisis response and crisis recovery. This article explores each of these categories and provides helpful tips for how to get started.

Crisis intensifiers: From Mild to Radioactive why crisis sometimes gets out of hand.
Crisis intensifiers not only have the ability to worsen a crisis situation, they can blunt the effectiveness of any crisis management strategies. When crisis strikes, quick response may mitigate its effects. Ide III & Yarn (2003), suggest the almost insatiable appetite of the news media for sensationalism, and its ability to share such information widely and instantaneously, can quickly turn a mere rumor or speculation into a full blown crisis potentially damaging reputation and undermining legitimacy to exist.

Leadership with a Twist of Lemon
How do you plan what you would do in “worst-case scenario” situations? How are you prepared for what could go wrong? How can you become aware of your patterns of coping with crisis? What worked in your early years, might not work now as an adult. Read on to learn about a new twist to crisis management.

Tiger Woods’ Unconventional Crisis Management Deserves An A Grade.
In managing a crisis, conventional wisdom commands to talk to the media as quickly as possible, tell what you know, tell it all and promise more as soon as more information is known. As Tiger Woods copes with what he calls his "personal failings," his one car accident on November 27, 2009 at his estate, some have suggested he employs the conventional wisdom of crisis management. See Magic Johnson on Larry King, December 4, 2009. Tiger Woods has so far resisted, choosing instead to employ an unconventional approach for which, in my opinion, he deserves an A in crisis management.

THE NEW CONSUMER’S COURT : CREATIVE COMMUNICATION IN THE 21ST CENTURY :
For many companies, managing a communication crisis is to have good communication. However, we must not confuse crisis management and crisis communication. A crisis is not similarly managed like communication as the communication does not manage a business. However, communication is certainly the best way to deal with a crisis.

Key Points To Consider When Managing A Crisis
Any business can find itself, without warning, having to deal with a crisis or issue. Such situations can have far reaching and long lasting detrimental effects, if not dealt with in the most efficient and controlled manner, deflecting as much negative response as possible. The process by which a company handles such situations is commonly known as crisis or issues management. Every organisation should have a procedure that is documented and established that is activated either as soon as a crisis occurs, or whenever possible, in advance of an issue or crisis arising.

Self Management for Success
A crisis is an event that is urgent and important. Crises require immediate response. Events that qualify for crisis management include September 11, 2001, the stock market crashes of 1929 and 1987, a child in the hospital, death and serious illness, the loss of your job. You get the idea.

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