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customer attrition Tagged Articles



'Why it pays to reward your customers'
Over the last 10 years, I have learned many lessons managing my own companies and consulting to my clients and by far the single most vital lesson is ensuring that customers stay happy. In this article I share my thoughts about this essential topic.

How to Deliver the Ultimate in Customer Service Delight
With the right approach you can add ‘wow’ factor to your customer experiences and develop mutually beneficial long term relationships with them. Find out how...
Questions that Make Money
When you ask the right question, you create an answer that begets a success strategy. Here are the keys to the kingdom.

Other customer attrition Related Articles

Why a Satisfied Customer is Bad News for Your Brand
According to a recent seminar I attended called “Attrition Busters,” a “Satisfied Customer” is eight times more likely to switch to a competitor than a “Delighted Customer.”

Clutter
This strategic approach works in any size business and cuts advertising clutter to shreds, resulting in increased margins and staff retention, reduced customer attrition, radically decreased cost of sales and risk and exponential growth.
Become a Customer-Focused Leader
In my recent articles, “To Be (Customer-Focused) … Or Not To Be…” and “Why Customer Focus Differentiates” I offer a number of compelling reasons for the strategic importance of making Customer Focus a critical business strategy. If you found these reasons compelling or you already knew in your gut that Customer Focus is strategically essential, then your goal must be to create a customer-centric culture throughout your company. If this is the case then you will need to embed customer focus into everything you do. This article describe t leadership qualities needed to create a cutomer-focused organization.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
***HOW TO KEEP YOUR BEST PEOPLE***
This article was created to help hiring managers reduce attrition and retain their top talent.

What else does it take to KEEP your employees satisfied
This article is to help managers, supervisors, executives and other hiring managers understand new methodologies on reducing attrition and increasing employee morale.
Sales and Customer Service are Just Like Steriod Use in Baseball
Sales is just like Steroid use in Baseball. If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong.
Measuring Customer Satisfaction - Kampyle Review
My Entrepreneur Tool of the Week this week is Kampyle. Kampyle is a powerful solution to help you collect, analyze and manage your website visitors' feedback. Kampyle lets you leverage valuable customer feedback to: Increase conversion rates, Reduce customer attrition, and Improve customer satisfaction and loyalty. I love Kampyle so much that I've built my business around it - we determine what features we need to develop based on Kampyle feedback and my staff's performance is partly measured on how what their scores are from Kampyle customer responses. Some of the benefits I'll touch on in this article include: Understanding what your customers think of your website, Free - what else do you need to know?, It's so easy anyone can do it, and Segmenting your customer feedback.
Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Are We Born with Customer Service Skills?
A skill is the learned ability to do something well. Customer service is ensuring the customer’s satisfaction before, during, and after a transaction. Better customer service is having empathy. Humans are born with the capacity to be empathic, but it is through our relationships and interactions with others during our formative years that we learn the foundation for remarkable customer service skills.

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