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What’s Your Signature Response to Problems?
I’ve written often that one of the ways to create goodwill, positive buzz and happy customers is to exceed expectations. Responding proactively to problems offers, in my opinion, one of the easiest ways to exceed expectations available.
Is the customer always right?
There is a power in being wrong, it demonstrates you're endowed with substance and character, certainly enough, to not indulge in the delusion of being perfect. Let's be honest, we all make mistakes, of course we do, some big and some small, but still all.
12 Steps to a Successful Proof of Concept - Part 2
This three part series outlines twelve steps to installing a hardware or software proof of concept within your customer's IT environment.

Other customer challenges Related Articles

Top Ten Truths to Understand When Transitioning to a Leadership Position
So many of us have assumed that promotion was something to chase, without being fully prepared for the challenges that new leaders often face. While the rewards are great, the challenges are not easy, and have caused many a would-be leader to quit or never even step up at all. To follow is a list of 10 issues (hardest challenges to sweetest rewards) that will give you the insight you need to gracefully ease your way into leadership, especially if you are being promoted within an organization....

Managing Multiple Customers - 5 tips for juggling customers, callers, and walk-ins
You know the scenario... your workday is running smoothly and manageably when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. When organizations bring me to conduct customer service seminars, I find this is one of the most frequent challenges frontline employees ask me to address. While there are no absolute rules for juggling customers (you need to adapt to your workplace's business realities) here are 5 tips that we find work well for our clients in reducing stress and boosting customer loyalty.
Why Sales and Customer Service Should Be the Same Person if You Want To Increase Sales
Does your business have one person to make the sales and another to handle customer service? If so, this may be one reason why you may be having challenges to realize your goal to increase sales.
Managing Multiple Customers
You know the scenario… your workday is running smoothly and manageably when suddenly you find yourself dealing with one customer in front of you, another on the phone, while a third arrives with just a quick question. When organizations bring me to conduct customer service seminars, I find this is one of the most frequent challenges frontline employees ask me to address. While there are no absolute rules for juggling customers (you need to adapt to your workplace’s business realities) here are 5 tips that we find work well for our clients in reducing stress and boosting customer loyalty.
Creating a Sales Culture
One of the challenges that many companies face is to create a sales culture when the existing culture is more orientated to customer service and account management.
Develop Customer Centricity with CRM
Contrary to popular belief, Customer Relationship Management (CRM) is not a system, or a technology, or a simple application. CRM is a holistic strategy that places customers at the center of all business operations. Some call this customer-centricity; others coin this approach as listening to the “voice of the customer.” Regardless of semantics, CRM is the integration of people, processes, and technology, which allow a company to leverage its information assets to identify, attract, and retain profitable customers. CRM applications should not be viewed as the Holy Grail that will fix all your business challenges; they are simply facilitators.

Challenges Of Outsourcing To Virtual Assistants And How They Can Be Surmounted
Business processes which yield you more returns are surely punctuated with some tough challenges. Obviously the conquered side of these challenges is what businesses look for. Engaging virtual assistants has recently topped to be an aggressive growth oriented decision for small businesses, but to taste success the challenges brought along with it need to be tackled.
The Best Technique To Train Sales Reps
Here are some of the reasons role-playing really works. First, it puts salespeople in situations they don't face every day, re-familiarizing them with the right methods for handling difficult objections. Role-playing is also good medicine - part of the reason it's successful is precisely because it makes salespeople a little uncomfortable and forces them to stretch themselves. It's also the best way to build empathy for customers - in a typical role-play, one of your salespeople is playing herself, but another is playing a customer, and will likely bring "pretend" challenges to the exercise that replicate the real challenges he's faced in the field. Finally, there is simply no better way to practice the skills of selling, and no professional in any field does her best work without practice....
Leading Through Challenges
Today, we are facing many challenges in our business and personal lives. As leaders, these challenges come at us constantly and to be effective we must ensure we are “doing the right things” to lead through them. Sometimes challenges come at us, like a storm that comes from nowhere on a summer evening, and you’re in the middle of a lake (not that it’s ever happened to me).

Simple Strategies to Defeat Any Challenge
Challenges are a normal part of life. Many people look at challenges and loathe them, but challenges help move us forward. We would stand still without challenges, would never improve ourselves, and would always be the same people we are right now. This knowledge may make challenges somewhat easier to deal with and may even enable you to defeat challenges or obstacles that are standing in your way. So ask yourself: Am I where I want to be in life? If you're not happy, then it's time to take charge...
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