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Loyalty Programs
In these trying times for retailers, customers are increasingly shopping based on rewards or loyalty programs. It's no longer enough to have good prices, retailers must make the shopping experience special, and the customer has to feel unique and loved. Carefully designed loyalty programs can maintain sales even in tough times by rewarding repeat customers with special pricing, benefits, and more.

Other customer days Related Articles

Become a Customer-Focused Leader
In my recent articles, “To Be (Customer-Focused) … Or Not To Be…” and “Why Customer Focus Differentiates” I offer a number of compelling reasons for the strategic importance of making Customer Focus a critical business strategy. If you found these reasons compelling or you already knew in your gut that Customer Focus is strategically essential, then your goal must be to create a customer-centric culture throughout your company. If this is the case then you will need to embed customer focus into everything you do. This article describe t leadership qualities needed to create a cutomer-focused organization.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Does Lack of Confidence Impact Your Productivity?
We all have those days. You know the kind I'm talking about. The days where nothing seems to go right and no matter what you do, things seem to fall apart. The day where others are telling you that you can't more than you can. Your ability to pick yourself up and start again during those days is hugely important to your ability to make something really extraordinary happen.
Customer Loyalty
Customer Loyalty is a buzzword these days, but it is of critical importance to retailers. In a down economy it is crucial to take care of your existing customers because they demonstrate the best ROI on marketing efforts, and will help lead your sales out of a downtrun.
Sales and Customer Service are Just Like Steriod Use in Baseball
Sales is just like Steroid use in Baseball. If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong.
Consider offering guarantees
If you put yourself in the position of a customer for a moment - this will help you to recognise a good method of encouraging your own business customers to purchase from, especially for new customers for their first time! You must have a favourite shop where you buy your clothes from in the high street or even on the Internet these days...and I would take a bet that one of your reasons for buying from this company, aside from the quality of the product etc. is for their returns policy. This is their guarantee to you that if you are not totally satisfied with the item supplied, then you may return the item to the store. A good example of a company that does this kind of returns policy very well is Ikea, as they have a returns policy of 90-days, which is much higher than most and look at how successful this company is.
Better, Best vs. DiFFERENT
Look around at the competitive claims being made these days, and most of them will look something like: - 'We offer the best network' - 'Our customer service is better than our competition'
7 Day Challenge to Being Happier Today
So, what is this challenge that can make you happier in just 7 days? NO complaining for 7 days! Of course the goal is to keep it up after 7 days. :-) I’m not talking about just the big complaints… like “oh my gosh, the dog had another accident on the rug!” but also the little complaints like, “traffic is so slow this morning,” “it’s so cold outside, winter stinks, why won’t the kids pick up their toys, I hate these shoes, my co-worker is a jerk,” etc. We all do it, often without even realizing that we’re complaining.

Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Convert your dumb website to an intellectual tool by Web Application Development
A website can make your business visible across the globe, interestingly now a days website is also a tool of reputation and pride. Let me tell you how. You can have a website that has some static content regarding your product or company and it does nothing but acts as a brochure, an aspiring customer will see the same version again and again. What do you get, a not so great reputation in the mind of aspiring customer. You can change it drastically.

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