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Professional Visitor or Professional Sales Person?
I am seeing a lot of time wasted by sales staff aimlessly chatting with clients. How often are you left with the feeling that your sales people are seeing clients, but beyond the "hello" and general chat, nothing of substance is happening? I call it the phenomenon of "professional visitation".
Entrepreneurs – Your Business Strategy And Some Challenges To Think About
This article could depress you, but it is intended to ensure that your new or improving company is ready for all the challenges ahead when you design your new business strategy or review how your business is functioning in this challenging times.

Giving Beyond a Season An Entrepreneurs Wish
The giving that really matters is often just old-fashioned (yet, highly fashionable commendation). Hardworking entrepreneurs need lots of it to keep hanging in there when times are less than favorable for business. There is no out-of-pocket expense associated with offering praise where praise is due.
Getting Bigger and Better: Managing the TOP 10 Risk Factors for Growing Companies
The framework for addressing the 10 Risk Factors is the Organizational Backbone. The vertebrae of this backbone are a company’s Strategies, Systems and Skills: Strategies set the direction and provide context for the business and its employees. Systems reinforce strategies. They are broadly defined as ‘the way that work gets done’. Skills enable effective execution of systems and adaptability to new systems. Most growing companies find that their Organizational backbone is misaligned – a natural result of high-growth.

Other customer demands Related Articles

What Do You Need? What Do You Demand?
It's remarkably easy to confuse 'needs' and 'wants' with 'demands'. Fulfilling our needs leads to progress; demands only lead to disappointment.
Business Is No Guarantee of Riches
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good.
Dont Be Afraid To Give Problem Customers The Boot
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good.
Are Your Operations a Well-Oiled Machine?
“Customers now penalize businesses that infringe on their time, whether through delays, mistakes, or inconveniences.” Have you ever had that “customer from hell” who was unreasonable in her demands? Did a minor “screw up” in serving the customer cost you big bucks? Have you ever considered what it costs you to make a mistake? A mistake is a waste. "Waste is worse than loss." Thomas Edison

Sales and Customer Service are Just Like Steriod Use in Baseball
Sales is just like Steroid use in Baseball. If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong.
A Short Note on Philippines Call Center Industry
The spurt in the information technology sector combined with that of the gradually increasing need for efficient and faster customer service has prompted the overall growth of the call center companies in Philippines. In order to meet with the stringent demands of the clients, there has always been a need for technologically advanced services ensuring efficiency and proficiency in carrying out business activities.

Change Reiliency at Work
Change today happens rapidly. No longer are there short periods of change, followed by long plateaus of stability. Most of our lives today are a continual, unrelenting series of changes, with little time for self-renewal. Keeping you energized, optimistic and inspired in the face of change demands specific skills. You need to learn how to respond quickly and flexibly to new demands. These skills are called change resiliency.
The Corporate Training Challenge
- Published in CONCHIUS Newsletter 1 March, 2011. There are three fundamental demands on all corporate training and corporate education programs to create high performance in the workplace. The three training demands describe the purpose of all corporate training and directly influence all training design. Corporate trainers need to know and always strive to meet these demands.
Go Ahead and Fire Your Customer
We wind up with unprofitable customers not because of the price we're charging them, but because of the intensity of their demands and requests. To be able to determine which customers need to be "fired," you must become more discerning of customers who place too many demands on you and/or other people in your company.

More Change Demands More Leadership
Change is a fact of life. And as the pace of change accelerates, organizations are being pulled in many directions by factors such as new technologies, customer demands, e-commerce, workforce demographics, business model challenges, fierce competition, shareholder expectations, shrinking cycle times, and shifting work ethics. Now, more than ever, organizations need the bonding glue of a strong culture to hold everything and everyone together.

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