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Revamp to Revenue: 5 Ways to Turn on the Profits for your Website
Setting goals for your website is just one of the ways you what you want your visitors to do and in order of priority. From this you can then make certain elements more prominent, and minimize others.
Kiosks Offer Advantages in Owning a Franchise
Kiosk franchises can offer a great low-cost way to launch a business and in fact, many owners will leap in with multiple locations. With a low start-up cost and low overhead, kiosks have terrific margins. Add in that the location practically forces a customer to interact and you have a winning business combination.
What to Do When Customers Are Few
The measure of a salesperson is whether they flourish in bad economic times not in good. Peak performing salespeople are always producing. “They do what the average salespeople are unwilling to do.” Average salespeople blame the economy, or the boss for not advertising enough or the pricing for the lack of sales. Are you a typical salesperson, feet up on the desk, eating lunch, reading a book or a newspaper, or chit chatting with the salesperson next to you?
The Great American Customer Service Unawareness Campaign
I'm so sick of you so-called business experts always saying the customer is always right. This is my business, not the customer's, so I'm the one who's always right. Sure, they can have an opinion, but in the end it's up to me to decide who's right and who's not. And if the customer doesn't like it they can take their business elsewhere.
Operationalizing the Brand - Aligning Promise with Reality
This articles discusses the importance of aligning your organization around the delivery of the desired brand experience, i.e., operationalizing the brand promise made publicly.
What to do when Someone says you Suck!
In business, it’s probably inevitable. At some point, you’re going to do something that pisses someone off. That’s just a fact of life.
Leaders use the Scales of Balance
How do we balance determination with prudence? How do we have a vision but don't become locked into something and loose sight of opportunities? Can we maintain focus while at the same time stand back and take an objective viewpoint?

Other customer doesn Related Articles

When Customers Understand the True Meaning of CRM
I preach this point. I wrote a book on it. I train people about it. I give workshops on it. I even beg people to do it. But no matter how hard I try, if a business owner doesn’t understand what Customer Relationship Management (CRM) is all about, then I am just wasting my breath. CRM is not about technology. It’s about a company’s culture and how that culture focuses on their customers. Needless to say that when I have a customer who gets this, I just love them. It makes it all worthwhile. And it does wonders for their clients and prospects too, which of course is what CRM is really all about.
MARKETING VS TECHNOLOGY IN TODAYS MARKETPLACE
Technology doesn't draw the most sales, it is the way we market it with the customer in mind.
Closing Sales Tips To Use Because You Owe Yourself
You make a connection, get a referral, and deliver a solidly rated presentation. Then either your customer doesn’t buy or even worst, buys from a competitor. What is likely the one reason a sale is lost?
It's All About Relationships
It doesn’t matter if you have the fastest, cheapest, most state-of-the-art product or service on the market if your customer doesn’t feel a sense of relationship with you. Learn how to build strong relationships and your business will take care of itself.
How to Green Your Mail
Depending on your business, mailing can be a major expense and large use of resources. But it doesn’t have to be that way. EcoEnvelopes is a new company that has created reusable envelopes. As in they can be two-way, between you and your customer, eliminating the need for reply envelopes. It’s been said that a mailer, in order to be effective, needs 6 distinct pieces to it, to engage the potential customer in a number of ways. With such a visually striking mailer as the ones offered by ecoEnvelope, it could take much less then that.
What is the first thing your mother taught you to say after Ma Ma and Da Da?
Sellers cannot say thank you too many times. I am sure most salespeople say thank you at the time of a sale, but if you really want to make an impression on your customer, and who doesn’t, say thank you when they do not expect it. They will be delighted. Their delight will turn in to future sales.
Customer Focus in Process Improvement
A process is a series of steps completed to achieve a particular result. It is hard to imagine a process improvement effort that doesn’t start with a focus on that result with a question like “What is the purpose of this process?” - whether the customer is actually engaged or not. Sometimes we have a strong sense that our product or service is good. Sometimes we choose to “get our own house in order” before we step outside the organization. Sometimes we base the result on a prescription provided by the customer. However, sometimes, our focus may be misdirected to how we do the work without considering why it is done in the first place...particularly where slick new technologies are involved. But, without actually engaging the customer, we can’t really know how well the process is working to provide the customer what they need or want.
Handling a Bad Hire, Part 1
Sometimes it doesn’t become clear until a person has actually started working for a business that she simply doesn’t fit with the team. Whether she doesn’t do what she’s supposed to, takes too much responsibility or just has a personality that doesn’t mix, a business owner, as team leader, must decide what to do. This article outlines the different ways different types of female entrepreneurs may handle the situation.

Part 1: Behind Every Customer Complaint, a Silver Lining
Customer complaints are a fact of business life. It doesn’t matter whether you have 15 or 1,500 employees, whether you operate strictly online or with a brick-and-mortar presence, or whether your primary customers are Millennials or Baby Boomers. Ultimately, it doesn’t even matter how well-crafted your products or services are. Each customer has a different perspective and varying needs, meaning that complaints are inevitable in any industry.

Why Your Customer Doesn\'t Like Your Price
The one and only reason your customer doesn't like your price is because they have failed to see enough value in what you are offering to warrant paying the price.

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