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How to Develop Your Small Business: 3 Overlooked Strategies
Do you want marketing methods that are cost effective, yield excellent results and can be utilized easily? Here are 3 methods for growing your business that will help you create stability and profitability.
Success! 3 Steps To Define, Live, Own Your Values
If you could choose only one area to begin your journey to make 2012 your year, then I would advise you to define, live, own your values.

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Lesson #3: Hire Good People and Take Good Care of Them
It was not only Penney’s focus on the customer that drove his success. With the same amount of energy and dedication he gave to each and every visitor that entered one of his stores, so too did Penney give to his employees. Penney was a visionary; he wanted his store to have a national reach, which he knew meant ensuring long-term growth. Superior customer service alone would not be enough to achieve that. Instead, Penney understood that it would be the people behind his company that would help push it to the top.

360-Degree View Promises Delivery
Do all the external-facing departments in your company see the world through your customer’s eyes? All customer touch points, including marketing, sales, customer service, technical support and accounts receivables, should be integrated with each other. No matter who your customers connect with in your company, their experience must be consistent, clear and coordinated, an integrated “360-degree” view of your customer, ensuring that promise and delivery are in sync. Three elements of a company propel its business: marketing, sales and customer service. Most companies know, theoretically, that these three elements need to work together effectively to produce steady sales, revenue growth and happy customers.

Achieving a Customer-focused Culture
Since customer satisfaction is key to increased sales, premium margins, and company growth, it makes sense to instill a customer-focused culture throughout the company. However, talking about customer satisfaction and taking the necessary steps to achieve it are two different things. Though many companies talk the talk, few are able to walk the talk. Here are seven hurdles to maintaining a customer-focused culture and how you can clear them.

5.2 Is it factor accumulation or total factor productivity that drives growth in Africa?: Economic Report on Africa 2007
To investigate the link between growth and diversification, it was important to first quantify the contribution of TFP to economic growth. This section analyses the sources of growth for African countries using the standard growth accounting method, making it possible to disaggregate the shares of growth contributed by TFP, capital and labour. Growth in output is the sum of the growth in capital, labour and TFP. Capital accumulation is an essential element in the growth process, as it enlarges the economy’s capacity to produce. Increases in labour or labour force have traditionally been considered a positive factor in stimulating economic growth.
Customer Intimacy Leads to Customer Loyalty
Gallup research shows that satisfied customers do not come back. Only loyal customers come back. Have you ever had a previous customer come back? Why? What made your customer return; your prices, your service or your installers? What does turn a satisfied customers into a loyal customers? “Developing customer loyalty is the most important foundation for ongoing business growth.”

Targeting – The Most Critical Tool for Growth during Tough Economic Times
Targeting is the process of selecting high potential customer accounts to receive intense sales focus. Goal setting translates that high potential into achievable numeric objectives, i.e. revenue and margin growth. Each Territory Manager should select a predetermined number of Target Growth Accounts (TGAs). Creating focus on this group of selected accounts doesn't mean a Territory Manager should ignore other accounts; he/she is always expected to service their entire territory. When making decisions regarding their time, however, they should always consider these selected Target Growth Accounts a priority.
Call Center Outsourcing- Things to Be Considered
Your business growth depends on your customer base. To find the right customer service vendor make sure you have some pointers to select the right one. Take a note on those pointers that will help you to select the right call center outsourcing vendor.

Blog Posting- The Eternal Quality Vs. Quantity Debate
Marketing is the success mantra for every business. In management circles, new sales strategies and plans are consistently being researched and developed. But growth means different things to different people. For some businesses, winning the customer’s trust is paramount. While others simply focus on increasing revenue and customer base. Once again, that sparks the eternal Quantity vs. Quality debate.
The Double-Win: Six Factors For Achieving Sustained Growth in the Top-line and Profitability
Achieving and then sustaining top-line growth requires sound strategy and a lot of hard work. Quarter-over-quarter revenue growth is strong evidence of an organization with a well-conceived strategy that has achieved operational excellence in areas like new customer acquisition, existing customer retention and innovation in product/service value creation. But what about achieving sustained profitability when growing the top line? That can be more challenging. This article explores six important factors needed for positioning your organization for the double-win of sustained growth and profitability.
Customer Service-What Could You Do With an Extra Half-a-Million Dollars?
Could customer service trump sales as a growth strategy of your company. There are many good companies but few superior, when it comes to customer retention. Here is a plan that will double your growth.

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