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Is Your Sales Team a Winner or on the Way Out?
Think your sales team is in good shape because your customers rank them either good or very good? Think again. Nearly 80 percent of all supplier deserters rate their previous supplier as "good" to "very good," so the outlook for anything less than world-class excellence is not only disappointing but potentially career threatening. A 15-year study on world-class sales by The HR Chally Group determined that only 21 of 7,300 sales forces evaluated by 80,000 customer decision-makers were categorized as “world-class” by their customers. Benchmarking research within these same 17 "world-class" sales organizations, found that they all shared at least six of the following eight best practices: see article

Other customer productivity Related Articles

PRODUCTIVITY, EFFICIENCY, EFFECTIVENESS, and FOCUS – Doing the Next Right Thing
There has been an exponential explosion of information available for increasing personal productivity, so much so that it’s become known as productivity porn (or, for those active on the Net and looking to avoid spam blockers, productivity pr0n). Productivity Pr0n consists of those techniques, tools, and all-out systems for getting more organized and maximizing personal productivity.
Sales force productivity: Eight Practices to Ensure Your Sales Success
We have never needed to improve sales productivity more than we do in this dreadful economy. For decades, businesses have embraced productivity and cost controls in operational functions like manufacturing and distribution; programs like Total Quality Management (TQM), Six Sigma and LEAN are thriving all over the map. Except in the sales department. We suggest that sales organizations can benefit dramatically from adopting some basic principles of productivity management, simple business techniques that lower costs, improve customer profitability and retention, and reduce sales-person turnover. This article explores the eight key practices that contribute to productivity. If the practice is in place in your usiness, it will contribute to productivity. But if it is not, it will actually inhibit productivity and drive up costs.
Leveraging Retail Technology
Retailers need to continue to invest in enabling technologies, even in an economic downturn, to enhance efficiencies, productivity, and customer experience.
How to Increase Your Productivity
The biggest barrier to productivity is not a lack of time like most think. When you dig deep down to the core of the problem, a lack of productivity comes from a lack of integrity. Most people will say one thing and then do another. People who do this are not in integrity. This creates more work and leads to a lack of productivity. As integrity decreases so does productivity.
"Bottom-line" Culture vs. a Healthy One?
Since the mid-90's, research has shown that when people love their job and get great value out of the experience, productivity and profits are up, turn-over and burn-out are down. In fact, I recommend organizations consciously use fun as a cultural expectation, because it will increase employee and customer retention/relations, motivate individuals/teams, and ultimately improve overall productivity.
GIVE CUSTOMERS WHAT THEY WANT
Finding out what customers want, and then setting out to meet their needs, provided it can be done at a profit, is what helps prevail in the marketplace. Demonstrating to customers how a product or service can satisfy their wants and desires will strengthen the holding glue between the customer and your business. The wise business owner is always aware of customer wants. Many businesses make the mistake of assuming that a customer’s number one priority is low price. But before price even becomes a factor, the customer wants other things. The customer is looking for ways to improve their quality of life, their productivity, to become more profitable, or to increase their competitive advantage. Meeting one or all of these fundamental wants will add value and move the customer forward.
The Two Most Effective Ways to Increase Employee Productivity, Customer Loyalty & Profitability
Wouldn’t it be great if you, as a leader, could wave a magic wand and initiate two simple tools that would almost guarantee an increase in employee productivity, customer loyalty and company profitability? Impossible, you say! After all, those increases require exhaustive planning, numerous employee training and business development initiatives, and a dogged determination to cut costs. In some cases, they even requires massive company reorganization – and everything takes lots of time and with no guarantee of success. Well, all that may be true. But consider another truth: By improving just two things --employee engagement and inclusion --you can immediately increase employee productivity, customer loyalty and profitability and it doesn’t take a long, drawn out program to pull it off. Let me explain . . .
Ideas For Increased Productivity
This is on something that goes through everyones mind pursuing success wherever it may be. It is personal productivity and how can I improve upon it. Where am I going off track and losing my effiency. Productivity is following a order of operation a sequence of tasks arranged so that you are on auto-pilot with your productivity when you follow them. Knowing the things that are time wasters and saying clear of them is truly half of the battle. Give these things a trying and you productivity will improve greatly.
Monitoring Inside Sales Productivity
Most organizations have a very difficult time quantifying the productivity of their inside sales departments. If you don’t have a phone system that captures accurate dialing, contact, and other productivity metrics, use a simple manual process instead. Download our Sales Productivity Metrics(Daily), Sales Productivity Metrics (Monthly), and Sales Productivity Metrics (Quarterly) reporting tools. How can you Measure Inside Sales Productivity?
Monetize Lost Productivity
By definition, productivity is a measure of output from a production process, per unit of input or more simply yielding results, benefits or profits. Productivity is distinct from profitability. Profitability is the net difference between revenues and expenses. However, every little improvement to productivity has a direct impact on your profitability.
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