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Service Pricing Strategy: 3 Steps to Finding your Average Billable Hours Target
So how many hours a year can you realistically bill if you have a growing practice? What should be your target billable rate? Have you set your own goal for billable hours this year?

Other customer question Related Articles

Want to Know How to Sell All You Have to Do is Ask
Have you ever answered a question with a question? Would that be making a difference to your conversion rate? The answer to the latter is most definitely yes! Asking questions not only increases your conversion rate, but builds rapport with your customer and ensures that the sale becomes their idea and not yours.

“The State of Customer Service or Disservice in The U.S. – Awesome, Adequate or Abysmal? “
Many companies are touting world class, first class, and/or high quality customer service today. However, as a strategic thinking business coach, I wonder about the true state of customer service in the U.S. What is the real level of customer service being delivered – is it Awesome, Adequate or Abysmal? So, what is the “state of customer service” in the U.S.? I found a source of information to help answer that question in survey results released by Accenture, the giant consulting firm. Some highlights from the Fall, 2006 results include:

Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation is a core element, the key to automating any process is to “free the data from the document.” According to Bankers Online (http://www.bankersonline.com/), true electronic transactions (including approvals) are 75% less expensive than a paper-based process.

What Makes A Good Customer?
How do you define a good customer? This is a question that many small business owners rarely, if ever, stop to ask themselves. After all, aren't all customers good customers, you ask? Quite simply, NO! I mean, the fact that someone wants to give you their money in exchange for your product or service is a good thing, but that doesn't automatically make that customer a good customer.
Calculating Customer Lifetime Value
Do you know what an average customer is truly worth to your company? By calculating your Customer Lifetime Value (CLV), you'll be able to answer that question. CLV is the amount of profit a customer delivers to your company for as long as the customer is buying from you. It's typically calculated as the net present value (the value in today's dollars) of the profit you'll earn from all of a customer's purchases over time.

Proven Business Building Success Formula for Building Customer Loyalty
Is building customer loyalty important to you? Do you know the real question that determines loyal customers? Maybe you are not asking the right question and not measuring the right results.
How I Don’t Know Can Increase Sales & Build Customer Loyalty
Are you afraid of the I do not know response to a customer’s question. Have you ever considered this an opportunity to build a loyal customer and not a threat to your sales ego?
Customer Focus in Process Improvement
A process is a series of steps completed to achieve a particular result. It is hard to imagine a process improvement effort that doesn’t start with a focus on that result with a question like “What is the purpose of this process?” - whether the customer is actually engaged or not. Sometimes we have a strong sense that our product or service is good. Sometimes we choose to “get our own house in order” before we step outside the organization. Sometimes we base the result on a prescription provided by the customer. However, sometimes, our focus may be misdirected to how we do the work without considering why it is done in the first place...particularly where slick new technologies are involved. But, without actually engaging the customer, we can’t really know how well the process is working to provide the customer what they need or want.
YOUR EMPLOYEE IS YOUR MOST IMPORTANT CUSTOMER
The South Florida market is comprised of many small- to medium-sized “service” businesses. I look at these organizations and wonder if they are a product of their product. To be truly successful, a business really has to serve two customer bases. The customer base most focused on is typically the revenue-generating one. However, considering cause and effect, the internal customer (the employee) should be on at least an equal footing with the external customer. This leads me to a question to those of you who lead or manage people: If you considered the people that worked for you as your largest and most important customers, would you behave or see them any differently than you do today?

A Unique Approach to Increase Sales
How do I increase sales? That's number the one question I get asked. You must attract a customer, create interest, build rapport and be memorable. This formula will naturally result in customer retention, customer generated referrals and undoubtedly more sales. How do I go about this you ask? Be Unique.
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