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To Listen or Not To Listen
Yesterday, I was on a conference call with an entrepreneur that I’ve backed in the past. He wanted to walk me through the idea for a new business that he was working on. His goal was simply to get feedback from me at the very early stage of his idea – he wasn’t pitching me for an investment. We got about five minutes into the pitch when I interrupted him.

Other customer reactions Related Articles

Three Things We Can Learn about Leadership from “The Queen”
There are times when, despite our best intentions, nothing can prepare us for what is about to occur. The recent movie, “The Queen,” portrays a wonderful example of how leadership styles can affect people’s reactions.

How is the Attitude – Have you Amazed those around you yet?
Second in a series dedicated to helping you exceed your expectations. Last I left you, you were going to start looking at the glass as half full, you were going to have some fun and watch the reactions of the people around you. Did you do it? How’s your attitude today.

Dealing With Poor Performance
The right way to approach and handle employees who are performing poorly. Including what to say to them, what to expect from them and how to deal with any negative reactions from them.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Your CUSTOMER Satisfaction Is Tied To Your EMPLOYEE Satisfaction
WHAT DO YOUR CUSTOMERS REALLY THINK ABOUT YOU? We constantly endeavor to achieve 100% CUSTOMER SATISFACTION. We invest our time and money developing surveys and devising ways to improve our rate of return on those surveys. We empower the information gathered to correct individual problems and micromanage our way to solutions. In fact, much of the comments we act upon don’t really reflect upon the way our business is actually being conducted. These knee jerk reactions create more problems than they solve. The most important feedback never makes its way to our “gatherers”. Our BEST customers don’t respond to surveys and the truly DISSATISFIED customers will never give us a second chance.

Presentation to the seven dwarfs
Every member of your audience is different. You can’t treat them the same and expect the same reaction from all of them. You must be prepared to connect on different levels and receive different reactions to your presentation. Consider this challenge. Imagine that you are presenting to the seven dwarfs. You might be tempted to think that they are all the same because they are all dwarfs and all working in the same industry. Think again. Consider these possible very different reactions to your presentation.
Your Initial reaction - is it valid or fair
Sometimes we react with a habitual response. In testing times this can be both unfair and/or invalid. Learn to test you reactions before you pass the messag on.

GIVING UP ON BEING PERFECT (Letting Go To Become Yourself)
A more accurate way of saying; “giving up on being perfect,” would be to say; “what do we have to do before we will accept ourselves?” The picture each of us has about him or herself is a portrait based largely on information provided to us by our social experiences. We are almost constantly adding information from our environment about the effects of our attitudes and behaviour on others and their reactions to us. Such social reactions form the basis for our feelings about other people and help us develop our view of what each of us is like as a person. For many years psychologists have been interested in the role of the self-image in personality development. How much and how well we accept what we see as our “self,” is an important part of our emotional health.

The Impact Of Pharmacogenetics In Pharmaceutical Industry
Researchers who investigate the genetic variation of an individual and its reactions to medicines are hoping that the future medicines will be formulated with greater efficacy at a cost-effective rate, and with the least occurrence of serious adverse reactions.
Leaders Live in the Spotlight
Leaders' actions,reactions, amd moods are being carefully monitored by the employees around them. Your level of responsibility to maintain a positive attitude and tone.
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