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customer request Tagged Articles



100 Ways to Succeed #109
The Clean Team!

Other customer request Related Articles

WINNING TENDERS, RFP’S, & QUOTES.
Winning business gets complicated these days when the simple and easy quote gets extended into a tender or even more complicated into a RFP (request for proposal) with a view to getting you as a supplier to supply the specifications of how you are going to meet the customers wants and needs and how much the customer has to invest to get that.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Sales and Customer Service are Just Like Steriod Use in Baseball
Sales is just like Steroid use in Baseball. If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong.
A Matter of Trust
Trust is the basis for all successful leaders and all successful relationships for that matter. You cannot buy trust, but it is free. Trust is priceless yet can be earned over time. Have you ever tried to request someone’s trust? Maybe it was a team member, customer or a colleague. You may have wanted a decision to be made in your favor. To overcome some initial disagreement and expedite the decision making process, you might resort to “Hey, just trust me!” That statement is worthless. Either the other party already trusted you based on your past actions or they did not trust you and your request won’t change that. Trust is not spoken, it is demonstrated. Trust cannot be requested, it must be earned.

Are Your Customers Asking For Too Much
It happens. You've trained a customer to ask for everything (and for a low price) and guess what? Now they expect it. And now you're feeling overwhelmed, swamped and, quite frankly, a little green around the edges because their latest request has almost made you weep with frustration.
Are Customers begging you for discounts?
When a customer begs you for a discount you can simply reply with yes or no, or you can employ a strategy to address the request and reposition your offering in a more valuable light.

Entrepreneurs Want To Write A Small Proposal or Quotation?
A proposal is a document written to outline work that will be done at a set price in response to receiving a request for proposal, or more formally a RFP (Request For Proposal), ITT (Invitation To Tender) or RFP (Request For Tender). A quotation is a less formal document that is a document that outlines the work to be done and a reasonably accurate price for its completion.

Retailing is Detailing – All about the Customer Loyalty Program
It is very common to receive an update request from the customer like “we have created a database of 500 customers and we want to introduce a loyalty program for them” The most common reply to this request is “Yes we have a CRM module and this is the update charges” Although the question is answered but it leaves many questions unanswered.
Satisfying Customers is Key in Managing Small Business Brand Reputation
In order to better align your customer's perceptions with your intentions, it is important to actively listen to them. What are their concerns? What are their needs that you might not be fulfilling? Remember that "the customer is always right" even when they are wrong. There will be times when you as a small business owner will be unable to please a customer, perhaps because their request is unreasonable. There are some customers who will just never be satisfied. As a business owner, you have to just accept the fact that you can't make some people happy. However, as long as you handle their complaints respectfully and apologetically where appropriate, you will hopefully be able to thwart any negative publicity stemming from their dissatisfaction.

What\'s An Opinion, Anyway?
A client called me recently with what she said might sound like an odd request. "I need your 'opinion,'" she said, "and it has to be in writing. Can you do that? And what does that mean, anyway?" After reassuring her that it was not an odd request and that not only could I do it, I would, I gave her an explanation...
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