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Have You Considered A Home Based Customer Service Business?
If you are thinking about a Work-At-Home Customer Service Business the first thing you need to consider is whether you would prefer to handle outbound or inbound calls. Though the two seem similar, they require very different temperaments to be successful.
Effective Written Responses to Customer Problem Situations – How to Handle Customer Complaints as part of your web-based business
Dealing, in writing or over the phone, with Customer Problem Situations is always something we would like to avid or ignore. But handling Customer Complaints, Customer Returns, and Product Replacements is an inevitable part of any Customer Service Business; especially, if you are selling via the internet and shipping product to your customer. Here are 8 tips to help you write an effective email or letter to address your customer's problem. Preserving customers for repeat business is one of the most effective ways to grow your business.

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Improve Customer Service thru Professinalism that CATORs to All Your Clients
Is Customer Service a concern for your business? Do you feel that your employees pay only lip service to serving the customers whether internal or external? Read how a short word can begin to create a culture of superior customer service.
“The State of Customer Service or Disservice in The U.S. – Awesome, Adequate or Abysmal? “
Many companies are touting world class, first class, and/or high quality customer service today. However, as a strategic thinking business coach, I wonder about the true state of customer service in the U.S. What is the real level of customer service being delivered – is it Awesome, Adequate or Abysmal? So, what is the “state of customer service” in the U.S.? I found a source of information to help answer that question in survey results released by Accenture, the giant consulting firm. Some highlights from the Fall, 2006 results include:

Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
The Significance of Customer Service
The quality of a business’ customer service to its customers is one of the most visible and significant aspects of organisational performance. Many organisations however find customer service to be one of the most challenging and neglected areas of management. Gary discusses in this article the significance that customer service has to the success of a business.
How To Raise The Bar Of Your Small Business Customer Service?
Profitable companies are raised on the backdrop of excellence in customer service. Irrespective of the size of your business or customers, you have to develop and deliver high quality customer service, which more often is the differentiator between a good business and a great business. As small businesses you can too deliver superior quality customer service by considering these simple and effective points.
Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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