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customer service focus Tagged Articles



Top Ten Tips for Outstanding Customer Service
Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.

Other customer service focus Related Articles

Focus on customer service and satisfaction
Focus on customer service and satisfaction. Our affiliation with all the major carriers has attributed to significant growth but our #1 focus since day 1 is customer service and satisfaction. Because we’re a small business we try to build personal relationships with management owners. We’ve adopted a large corporate feel in that we have 20 representatives who can do technical support – each company will have a dedicated representative and three tiers of backup reps. Our clients establish relationships with certain representatives and we try to match the personality of our client with our staff.
Top Ten Tips for Outstanding Customer Service
Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.

Become a Customer-Focused Leader
In my recent articles, “To Be (Customer-Focused) … Or Not To Be…” and “Why Customer Focus Differentiates” I offer a number of compelling reasons for the strategic importance of making Customer Focus a critical business strategy. If you found these reasons compelling or you already knew in your gut that Customer Focus is strategically essential, then your goal must be to create a customer-centric culture throughout your company. If this is the case then you will need to embed customer focus into everything you do. This article describe t leadership qualities needed to create a cutomer-focused organization.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Police Customer Service
While customer service is my normal focus for this article, I have struggled with the term for many years. I don't see why we term Customer Service as a process. I believe if we respect each other, we can service people by treating them the way we would like to be treated. Now with the Insurance companies lacking in the ‘CS' training department, spare a thought for the senior executives of each of those companies. I wonder what they would do if they didn't receive the promised bonus, of at least hundreds of thousands at the end of the coming financial year. Hmmmm? Would they consider that a tragedy? YOU BET!

Customer Service Training versus Customer Focus Training: What a Leader Needs to Know
This article explains the difference between Customer Service and Customer Focus training and shows you which of these two will have the greatest impact on sustainable service performance and profitability.
The Realities of Service Excellence during Recovery
The primary focus of your company’s operations especially during a recovery period should be on having uniformly “Excellent Customer Service”. We define Service Excellence simply as “doing what you say you will do”. This involves setting customer expectations and then delivering on them. If Reality Exceeds Expectations then the Customer Will be Happy

Sales Training Tip of the Day: Focus on the Deal in Front of You
You need to focus on the deal that you have as opposed to the one that might never be. Professionalism, consideration and customer service must be your primary focus as a salesperson. If you forget these key values, when a customer is ready to buy they will forget about you.
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