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Are You Serving Your Customers Well?
Are you serving your customers well? This is a question that you should be asking yourself on a regular basis. You see, there are many business owners that end up ignoring the signs that their customer service is not what it should be. Unfortunately, this leads to problems in sales and can hurt the entire company.
Unscrewed: The Consumer’s Guide To Getting What You Paid For
Unscrewed: The Consumer’s Guide To Getting What You Paid For (by Ron Burley) provides some strong tactics for resolving customer service problems where you know you’re in the right. It’s a great way to learn how to market your needs to an organization, guerrilla marketing, and also how to improve your own business’s customer service.

Other customer service problems Related Articles

Unscrewed: The Consumer’s Guide To Getting What You Paid For
Unscrewed: The Consumer’s Guide To Getting What You Paid For (by Ron Burley) provides some strong tactics for resolving customer service problems where you know you’re in the right. It’s a great way to learn how to market your needs to an organization, guerrilla marketing, and also how to improve your own business’s customer service.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
To Grow Your Business Requires Closing the Gap Between Sales and Customer Service
For many businesses, there is a distinct line between sales and customer service. To ensure that the sales process is executed without problems, separate departments have evolved addressing what are perceived to be sales issues and customer service issues. Yet is this really effective given the research about customer turnover, the time to earn a signed commitment and how quickly sales leads become cold?
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
Three Proven Pro-Active Service Recovery Strategies
In this article we provide three proven service recovery strategies, which when used consistently, are guaranteed to turn customer problems into opportunities for building customer loyalty
Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Successful Change and Improvement Needs Balanced Improvement Planning
As Yogi Berra would say, "It was déja vu all over again." Five years earlier I had conducted a few introductory service/quality improvement workshops for the senior management group and head office support people of a large distribution company. Performance and feedback surveys were conducted and reviewed during these and follow up workshops. The company clearly had problems with sagging morale and customer service, rising costs from inefficient processes and quality problems, and low innovation levels.
Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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