Like this article? PLEASE +1 it! Evan Signature
Evan Carmichael Top Header about About Home Profiles articles Tools forums inspirational quotes About facebook Twitter YouTube Blog

customer service reps Tagged Articles



How to Hire a Motivational Speaker to Increase Employee Performance and Productivity
One of the best things any company can do to impact their bottom line, especially during tough economic times, is to bring in a professional speaker or coach to work with your staff. Offering a seminar to your employees can go a long way toward increasing productivity, sales and overall performance. In the past, companies invested in new and better equipment in order to be competitive and gain an edge in the marketplace. Today, your people are your most valuable asset, so an investment in upgrading their performance is a prudent move, one that will pay for itself many times over.

If You Build It, They Will Come: Why REPUTATION Really, Really Matters to Customers—and How to Create a Great One from the Ground Up
Tips for creating a reputation that customers will reward with their loyalty.
Increase Sales Jumpstart Your Lead Generation
Are you getting the sales you need? If not, consider diversifying your lead generation techniques. Cold calling and direct mail are common approaches to lead generation however there are many other ways to make your leads flow.

Professional Work at Home Jobs: Its a New World!
Work at home jobs have gone beyond stuffing envelops and are now more sophisticated and professional. The internet now provides scads of work at home jobs that not only pay well but offer opportunities to grow.

Internal Customer Relationship Management
CRM is not just about maintaining databases, touching your external customers every so often, remembering their names, and upselling. It is so much more than that, and begins within the walls of your organization. If your internal CRM strateges are not up to snuff, chances are that your relationships with your external customers will suffer as a direct result. Learn how to enhance your internal customer service delivery plan so that the bottom line of your company stays healthy.
Great Jobs for Stay at Home Moms
Here are some great ways for stay at home moms to work from home and contribute to the family's income.
Perhaps with Your Manager It's Not Whether You Win or Lose. It's How You Lay the Blame
Are you getting wrapped up in someone else's blame game? Take a tip from the old Bear.
Promote Fun -- Promote Profits
This article suggests that by creating a "fun" work environment, you can also create better customer and employee satisfaction.

Other customer service reps Related Articles

“BUILDING UP OR SELECTIVELY DEMOLISHING AN IMAGE \"
Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

Focus on customer service and satisfaction
Focus on customer service and satisfaction. Our affiliation with all the major carriers has attributed to significant growth but our #1 focus since day 1 is customer service and satisfaction. Because we’re a small business we try to build personal relationships with management owners. We’ve adopted a large corporate feel in that we have 20 representatives who can do technical support – each company will have a dedicated representative and three tiers of backup reps. Our clients establish relationships with certain representatives and we try to match the personality of our client with our staff.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Heart of Marketing by Judith Sherven and Jim Sniechowski
Customer service and really good customer service seems to be a thing of the past in many businesses. When I was growing up - my grandfather reinforced the importance of stellar customer service to me and that lesson has served me very well of the last two decades. This book explains how to put "heart" back into our businesses and our marketing.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

What to Expect When Dealing With Independent Sales Reps
When you have independent sales reps working for you, there are some things you can reasonably expect from them, as well as some things that are not reasonable to expect. While you should expect your reps to report their successes and provide customer service for your lines, they should not be expected to take title of the lines they carry, nor should they be expected to resolve warranty issues.
Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
Are You A Good Customer?
There are great books on the market about customer service: Raving Fans, Contagious Customer Service and Exceeding Customer Expectations. All good books, however, none address a core issue required for receiving great customer service from vendors and suppliers: be a good customer.

Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

Featured Article

Bottom Footer



Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Name:
Email:
Popular Articles

Leadership-A Daily Gift

Do You Pretend To Listen To People?

What should your free giveaway be?
Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.