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The Most Important Customer
Customer service is false propaganda.

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Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Are Customer Satisfaction Surveys a Waste of Money
Customer satisfaction surveys are definitely in! Regardless of where you go or what you buy, the chances are that you will be asked to fill in a form to indicate your level of satisfaction with the product or service. Hotels, restaurants, fast food outlets, car rental companies and motor dealerships are all on the bandwagon. And we customers should be pleased that our suppliers are taking such a laudable interest in our welfare. With all this focus on customers, one would expect to observe a huge outbreak of brilliant customer service and awesome products in the marketplace. Sadly, this isn’t the case. My Mercedes dealership is still the same ineffectual, unreliable, unresponsive clod he was three years ago. All the surveys and irritating telephone calls have not made one iota of difference. So what is the problem?
How Did We Do? Perfect of course!
How did we do? We are constantly being bombarded with requests about how businesses are performing. But what are these surveys all about? Is this genuine customer service or just lip service? As customers, we know we make the business world go round- do the business folks get it?
How to Use Surveys to Gather Market Data and How to Analyze this Data
There are a few types of surveys that can help you gather data about visitors to your site: Website Intercept Surveys: Use these surveys to determine why a customer comes to your site. Give them a few seconds to look around, and then pop up a survey that asks them why they came to your site. What problem were they trying to solve?
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Why you should stop trying to delight your customers
Delighting customers does not build loyalty. Reducing customers’ effort does. These were the findings from a large customer service survey conducted by the Customer Contact Council (CCC), and featured in the July edition of the Harvard Business Review. The survey’s aim was to get answers to three questions: 1. How important is customer service to loyalty? 2. Which customer service activities increase loyalty, and which don’t? 3. Can companies increase loyalty without raising their customer service operating costs? After conducting structured interviews with customer service leaders and a study of more than 75,000 customers, the CCC uncovered three findings...
Customer Satisfaction is a Reflection of Employee Satisfaction
For most organizations, the goal of improving customer service levels is an article of faith. And so it should be, because there's an overwhelming body of research to show that building customer loyalty has a major impact on profitability. In fact, according to one study – based on 46,000 business-to-business surveys – a "totally satisfied" customer contributes 2.6 times as much revenue as a "somewhat satisfied" customer.
How to Create Phone Rage or... Hey Boss Are You Hiding?
Here's a great and interesting exercise on customer service. Try getting a hold of the owner, CEO, or "Boss of the Joint". I keep a list of those companies where employees can't even name who owns the company that writes their paycheck. I thought that was pretty amazing and the list is getting longer not shorter. My new interest - is asking for the boss' number. Recently with the WAMU and Chase merger I have had some questions regarding my mortgage. Steps taken... 1 I first called and asked my customer rep and was sent to a different department. 2. I've searched both corporate websites. 3. I've filled out comments forms and received the standard automated replies 4. I've done customer service surveys noting my dissatisfaction with their communication link never to hear any response back. 5. I've looked for a fax number on t
Five Attributes that Lead to Exceptional Customer Service
As a business owner, I have developed a keen sense of the attributes of people who are highly motivated as well as those qualities that lead to counter productive behavior. Regardless of the industry, customer service is key to the success of your business. Unfortunately, there are many examples of people whose poor customer service has been memorable: people who have left us on hold and forgotten about us, waitresses who never return to our table, the customer service person who leaves us on the phone for several minutes. We all have experienced poor customer service at some level. This article illustrates how Five Attributes Can Lead to Exceptional Customer Service. I refer to them as the PAULA(sm) Customer Service Success Program.

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