Like this article? PLEASE +1 it! Evan Signature
Evan Carmichael Top Header about About Home Profiles articles Tools forums inspirational quotes About facebook Twitter YouTube Blog

customer service training Tagged Articles



LISTEN UP LEADERS: The Frontline Makes Your Bottom Line
Does your staff treat customers badly even though your advertising claims you are #1 in customer service? Learn why it is critical to retain current customers and what you can do to improve customer service while managing your company reputation on-line and off.
Customer Service Make the Difference
I cannot count the amount of times I have been asked on a customer service training course "how am I going to make a difference? I am just doing my job, management do not even notice". Well the fact is that yes, this may be a means to an end for you until you finish writing your book or saving for a house but the truth is you are also here because you care.
The French Open and Customer Service Training
Did you know that the word discussion comes from the Latin root “dis,” which means “apart,” and “quatere,” which means “to shake,” so the word discussion literally means: “to shake apart.” This, of course, is what we do to each other when we are having heated discussions! The word dialog, on the other hand, comes from the Greek root “dia,” which means “across,” and “legein,” which means to “speak” – literally “to speak across” (i.e. – to engage someone in a conversation by reaching across to them).

The Power of Patience
Our world is moving at dizzying speeds these days. Compared to even just a decade ago, information (and misinformation) now spreads at an impossible rate, and the consequences of our actions can be virtually instantaneous. The unprecedented growth in technology has accelerated our lives, the expectations people have of us, and the expectations we have of others.

10 Ways to Increase Sales
In today's tough economic climate with customers spending less money, now is the time to develop strategies to increase your sales. This can be done in a number of ways, dependent on your own business structure, staff, customers and goods or services sold.

How to Stop Making Your Customers and Clients Look Stupid
Many businesses and organization make their customersand clients look stupid by not communicating how to properly do business with their organization.
Watch your Language - the truth about language, diversity, and customer service
If you employ workers whose first language isn’t English, you may have come to regard these individuals as your organization’s greatest resource. They are hard working, appreciative, and utterly reliable. Unfortunately, these same workers may also be your organization’s greatest vulnerability. Employees whose English isn’t proficient may be unintentionally straining relationships with your customers. Simply put, if customers can’t easily understand your employees, they will take their business elsewhere; to a place where they won’t have to work so hard to spend their money. That’s why when organizations bring me in to do customer service training seminars for their team members, we occasionally need to address some of the language issues. Feel free to pass these tips to your team members …

The Attractor Factor
In sales it helps to have an attractor factor because little things usually mean everything. Learn why being different makes a big difference to sales prospects and customers.

The Fork of Customer Service Can Determine Sales Success
The customer service experience is a great predictor for organizational and sales success. How your employees (internal customers) handle your actual clients (external customers) will either make your day exceptional or a sales nightmare.
Customer Service Training versus Customer Focus Training: What a Leader Needs to Know
This article explains the difference between Customer Service and Customer Focus training and shows you which of these two will have the greatest impact on sustainable service performance and profitability.
Did You Get Any Referrals Today?
Do you ask this question a hundred times a week? Should you? Most business owners and sales managers know in their hearts that this is the easiest kind of lead to close.
Ignite Your Beauty Business™ ¡V with the Winning Formula
Leadership is all about getting results out of people, which in turn means they have to be inspired, motivated and loyal to both you and the business. Learn the proven techniques that will inspire your team to work together seamlessly so that they can support you in accomplishing your business vision, improve productivity and increase sales.
How To Show Appreciation To Your Clients Without Breaking Your Budget
Let's face it, we know that our clients and customers like to feel appreciated by us. Yet, too often, we neglect to seize an opportunity to show appreciation to our clients and customers. And how many times do we use the excuse that we do not have money in our budget to do something special for them? What a non-strategic thinking and short-sighted view that thinking presents. What about the life time value of our clients and customers? Your Strategic Thinking Business Coach is letting you know that you do not have to spend a significant amount of money to show appreciation to your clients and customers and see a good return on your investment from increased satisfaction and loyalty. Your Strategic Thinking Business Coach offers ten (10) positive and proactive actions to do show that appreciation without significant costs.

What Should Your Customer Service Training Cost in Terms of Money, Time and Results?
Loyal customers provide ongoing revenue and are the source for referrals. Having employees who consistently demonstrate exceptional customer service is the dream of every business owner or executive. Understanding the cost of developing those employees is necessary if you, the business owner, wish to take your business to that next level of success.
Make 'em Laugh Customer Service
Shawn was using humor to provide customer service, “I could have simply ignored selling the higher-priced tickets, but I got a kick out of seeing the customers laugh. I don’t recall anyone not buying the upgrade after I gave my little sales pitch.”

Other customer service training Related Articles

Are Nice Customers Ruining Your Business
There’s a classic statement about customer service that continues to find new audiences in many to whom I deliver customer service training.

Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Customer Service Revealling the 5 Secrets to Success
Since I started in customer service staff in various customer service training courses I always tell my trainees to remember to treat every customer as though they are just about to sign my pay check because when serving customers that is exactly what customers do.

The Important P`s of Customer Service
On customer service training courses one of the key questions is, what is customer service and are the customers always right. Every ones perception of customer service is different; there are common threads to most customer service training courses.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

Police Customer Service
While customer service is my normal focus for this article, I have struggled with the term for many years. I don't see why we term Customer Service as a process. I believe if we respect each other, we can service people by treating them the way we would like to be treated. Now with the Insurance companies lacking in the ‘CS' training department, spare a thought for the senior executives of each of those companies. I wonder what they would do if they didn't receive the promised bonus, of at least hundreds of thousands at the end of the coming financial year. Hmmmm? Would they consider that a tragedy? YOU BET!

Customer Service Training versus Customer Focus Training: What a Leader Needs to Know
This article explains the difference between Customer Service and Customer Focus training and shows you which of these two will have the greatest impact on sustainable service performance and profitability.
Service Over!
When was the last time you experienced excellent service? Seriously. What has the last two decades yielded with the plethora of service training opportunities? We talk about service standards, moments of truth, customer satisfaction and excellence, yet we experience more disappointments than fulfillment.
Are We Born with Customer Service Skills?
A skill is the learned ability to do something well. Customer service is ensuring the customer’s satisfaction before, during, and after a transaction. Better customer service is having empathy. Humans are born with the capacity to be empathic, but it is through our relationships and interactions with others during our formative years that we learn the foundation for remarkable customer service skills.

Featured Article

Bottom Footer



Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Name:
Email:
Popular Articles

SEO and the Entrepreneur

What is Give Back Marketing?

Using Social Media Marketing

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.