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Understanding Anger
An article of 1422 words detailing the two steps involved in accepting and responding to the emotional messages that cause anger.

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Bad Word of Mouth and customer feedback
The Dark Side. Welcome to the dark side.. Bad Word of Mouth is bad news. If you need any evidence we love hearing it, switch on the evening news.

Lesson #3: Go Against the Grain
In the late 1950s, when Johnson was beginning to increasingly use black models for his magazines as well as the Ebony Fashion Fair Show that he sponsored, he began to notice how difficult it was for these women to find cosmetics shades that were dark enough for their skin. As of yet, there were no cosmetics lines produced specifically for dark-skinned women and they were forced to try to blend together various lighter shades in order to approximate their skin tones.

Lesson #2: Develop a Customer-Focused Philosophy
“Let’s say you decide to buy a car – red, two-door,” says Dell. “All sold out – four months to get one – but a really convincing salesperson talks you into the blue, four-door and probably the rust-proofing too. The salesperson gets a nice commission, when she actually sold you a car you didn’t want. Then, the dealer sends a signal back to the factory that blue four-doors are selling really well – build some more!” Contrary to this, Dell’s philosophy is that, “We’ll listen, and we’ll respond…It’s about the customer. It’s that simple.”
The Dark Side of Goal Achievement: Where's the Tipping Point
Despite its many benefits, goal achievement does have a "dark side." Where's the tipping point? Read this article and learn the 3 telltale signs you are on the dark side of goal achievement. Do any of these sound like you?
Why the African Digerati Can Make a Difference
Some of the greatest insights on this site have come from the individuals leaving comments. Someone by the name of “Goat Herd” left one of those comments today, on one of my favorite blog posts “The Dark Continent: It’s Still Dark” from over a year ago. Thank you “Goat Herd”, and thanks to everyone else who enriches all of us by leaving comments and keeping the discussions going here. This comment is worthy of a post entirely to itself, it’s well worth the read:
The Semantic Web Can Be Your Friend
Alex Iskold, the founder and creator of Adaptive Blue, has a long and helpful post up titled Semantic Web: Difficulties with the Classic Approach. I have a small investment in Adaptive Blue (Union Square Ventures is the lead investor), love what Alex is up to, and relish anything that comes out of his brain.
Together We Can
After the events of September 11th, we saw individuals throughout the United States and the world come together as one - red, white, and blue. The differences in our personalities, race, gender, nationality, religious beliefs, etc. still existed but our very diversity became a way to show the terrorists that we are all different in many ways but still unite as one - red, white, and blue! Wouldn't it be nice if we could harness that same energy in our companies so that we worked together as one (but without the tragedy)? You can!!!

The Coffee Bean and Tea Leaf Franchise to open its fifth outlet in India
20 Jan 2010: Blue Foods leading coffee chain The Coffee Bean & Tea Leaf (CBTL) is all set to open its fifth outlet at Blue Heaven, Linking Road, Bandra West in Mumbai on January 21. According to the company's spokesperson, it is the third outlet of CBTL in Mumbai with the other two present in CR2 Mall, Nariman Point and Sobo Central mall,Tardeo in Mumbai.
The Search for Perfection - How it Can Ruin Your Sales Efforts
Sometimes perfection is good but sometimes there is a strange dark side. First the good and then, in the fifth paragraph, I'll share the frightening dark side with you.
The Current State of B2B demand generation
I was recently invited as a guest speaker for Act-On Software for a webinar entitled “Stop Marketing in the Dark.” But I just saw the results of a study by Act-On and the verdict is clear. Most continue to market in the dark.
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