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Getting To The Truth by Keith Rosen, MCC
Most people feel they don't have an approach that would help in extracting the truth - the real truth - from someone during a conversation. Here's how you can do so without putting them on the defensive.

Truths for Introverts Who Sell: What We Don’t Need To Learn The Extroverted Hard Way – Part Six
“Why were you so quiet tonight?” is a question that can put an introvert on the defensive. And when it comes from a socializing extrovert it can sound like we just committed the faux pas of a lifetime.

Are You A Defensive Driver?
My partner Jack said something the other day that got me thinking. For those of you who don't know, Jack is affectionately referred to as Mr. Magoo when he drives. It basically means that he does whatever he wants and assumes everyone else will react to him. I think this quote from Jack explains it all. "Everyone is trained to be a defensive driver, so I count on them being defensive while I'm busy being Mr. Magoo."

The Role of the Franchise Compliance Coordinator
When advising clients concerning their franchise operation, FranSource recommends that they designate a responsible employee to act as the Franchise Compliance Coordinator. This position entails implementing a franchise compliance program to ensure the company remains in compliance with all federal and state disclosure laws and regulations.

When Customers Lie – Don’t be Lead Astray
It's a sad truth, some customers don't tell the truth. They want time to decide, they are not sure about you, or they just don't want to put you on the defensive. Either way, don't get angry, get educated so you can adjust the way you talk to people.

Fear, Defensiveness, Relationships and Success
Successful people are interpersonally competent. Interpersonally competent people build strong relationships and resolve conflict in a positive manner. Defensive behavior hinders the development of strong relationships and tends to make conflict worse. Often we get defensive when our fear buttons get pressed -- especially our fear of rejection. So, the next time you find yourself feeling or acting defensively, ask yourself "what am I afraid of here?" The answer will help you respond in an interpersonally competent manner and to build and maintain strong relationships.

The Most Transformational Words You'll Every Learn
When confronted by a customer/client, superior or anyone who perceives that you have done anything to inconvenience them in anyway, refrain from getting on the defensive and making excuses. Simply take responsibility even if you are in the right, and move on.

Stop Being So Defensive!
If this article’s headline caught your eye - yes, it was meant to be provocative and somewhat ironic. Check out the full article below for tips on how to be less defensive and more powerful in your personal and professional communication.

Help Me Keith: My Feedback Makes People Defensive!
This week, I'm sharing one of my RMA "Ask Keith" videos. I answer the question, "How can I give better feedback that doesn't put people on the defensive?" Go check it out!

Personal Feedback Pathways and Pitfalls
Ironically (and tragically) if I am a feedback-impaired manager, I am the least likely to realize it. I am not listening to what people have been trying to tell me. That's because I am too busy defending myself (or closing down feedback channels). If someone suggests I am defensive, I'll become defensive about my defensiveness.

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