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delivering great service Tagged Articles



"The Icing on Your Customer Cake"
In the intensely competitive world of today’s businesses, how can you stand out? Easy. Give customer service style.

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Provide Exceptional Service, Hire Great Staff
The relationships we have with our clients are paramount. A lot of companies have great technical expertise – just look at how many people are coming out of university with computer science degrees. It’s the packaging and delivering customer satisfaction that drives our business. Many of our clients could pick from any number of different vendors but they choose Point Alliance because of our great service. It’s backed up with quality technical expertise, but you need to have great service to make the client happy and keep them coming back.
How to Become a Great Client
As a consultant, I’m always trying to find ways to provide better service to my clients along with delivering more value for what they pay me. Whether it is a little piece of advice that helps in an area on the periphery of the services I provide or connecting a client with a resource totally unrelated, the focus is always on giving the customer what they need. That got me to thinking about what the customer could do in return to ensure a win-win relationship with consultants or any service provider. This article outlines five potential ways you can return the favor by being a great client.

Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

2.5 Ways to Improve Small Business Customer Service
Great customer service is one of of the pillars that supports a successful small business. Offering great service to your clients, prospects and vendors will help establish your reputation, build trust, create brand equity and fuel growth. What are the customer "pain points" when it comes to service? How can your small business become better at delivering a great service experience?

Entrepreneurs – Want To Build A Great Business Very Quickly?
Business is slow, you are not doing as well as you hoped, want to build your business very quickly? Yup we all do. Have you thought about over delivering? Give your customers more that they thought they were getting, offer them a better deal, great service and see what happens?
How to Use a Service Delivery Model to Win More Business
What is a ‘Service Delivery Model’? And how to use it. For any business delivering a service or a complex or customised product, potential clients often have two major concerns. To get your prospect to become a paying client you must satisfactorily answer those questions. The best way to do that is to explain your Service Delivery Model.

Google Caffeine wants a relevant web
Search Accuracy – the Holy Grail of SEO and search in general. After all, if you can match your user requirements with what you are able to deliver in terms of search results, you are not only delivering them great value but you are delivering your own organisation a significant competitive advantage.

Leadership Lessons from a Poker Ride
What brings success is delivering a quality product or service.
Re-vector HR Practices to Lift your Service Strategy
Many leaders in organizations don't get the critical relationship between HR Programs and the ability to deliver a Service Strategy in a BE DiFFERENT way. Why is HR so important? Because Programs built for people have an automatic influence on how they behave on a day-to-day basis which, in turn, has a profound impact on delivering a dazzling service experience to customers.

Are Your Client Delight Efforts Misplaced?
Doing an excellent job of delivering on a promise of standard, expected, and basic service, according to the article, is much better than trying to over-deliver. The reason: firms rarely can pull off the over the top, unbelievable and unexpected client service that delights. And, most companies lose clients by underperforming on the basic service tenants. So where should we concentrate our efforts?

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