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5 Ways to Test Your Customer Service Level
Your customer service level is a significant measure of how well (or how bad) you serve your customers. Thus, it is a crucial determinant of how well your business will do - particularly how good you are at retaining customers and generating repeat business. Indirectly, it also contributes to your referral business - how well you serve existing customers will influence their inclination to refer you to their friends, family and acquaintances.

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Branding Across Multiple Mediums
The consistent delivery of a brand message is vital to the long term success of any brand, but with so many possible delivery mediums how do companies ensure this is maintained? Print, television, internet, multimedia, cinema, radio, dvd, the potential is endless, without taking into consideration the possibilities of emerging technologies such as pda’s and mobile technology.
Dangerous Supply Chain Myths (Part 3)
Segment 3 – Multiple Supply Chain Networks: An Issue of Timing versus Concept Validity? Multiple Supply Networks The tail of the supply chain needs to be tailored to each developing market and this will require domestic partners to help execute fulfillment and delivery. In addition, good risk mitigation requires flexibility and diversity in your supply chain and supporting networks.

What is the Value in your Supply Chain A PI Q and A
Member Question: What is the difference between Supply Chain and Value Chain? My Response: To begin, the reference to supply or “value” chain is a misnomer in that it implies a sequential architecture. This is a term that is on its way out as an organization’s supply “practice” is actually centered on the synchronization of diverse stakeholders sometimes spanning multiple supply networks. This is an important distinction given the impact that real-world synchronization has on theories such as value chains. That said the concept of the value chain was first introduced by Michael Porter in 1985 in his book, Competitive Advantage: Creating and Sustaining Superior Performance.

What is the best type of Graduate Degree for a Supply Chain Professional?
Member Question: What is more useful in terms of applicability for a young supply chain professional...an MBA or a Masters in Supply Chain Management? Ben, Logistics Engineer
What are the most commom metrics used for Supply Chain?
Member Question: What are the most commom metrics used for Supply Chain? Francisco, Logistics and Supply Chain Professional Argentina
How to Use a Service Delivery Model to Win More Business
What is a ‘Service Delivery Model’? And how to use it. For any business delivering a service or a complex or customised product, potential clients often have two major concerns. To get your prospect to become a paying client you must satisfactorily answer those questions. The best way to do that is to explain your Service Delivery Model.

(Guest Post) Optimizing Value in the Economic Downturn [and Recovery]
This article is the second in a three-part series of guest articles on optimization by Dr. Olga Raskina, Lead Scientist, with Emptoris, the supply and contract management solutions provider. As we push on through the troubled economic environment, corporate leaders are laser focused on bringing supply chain management under tighter financial guidelines. An article I recently read in Supply Chain Digest highlighted the typical urgency felt by procurement managers to cut supply chain costs.
Did an Anti-North American Sentiment and Arrogance Undermine Andersson's Tenure at GM?
On the August 11th PI Window on Business Show I spoke with three time honoree as a Supply and Demand Chain Executive's "Pros To Know," and co-author of the book "Transform Your Supply Chain" Bill Michels, regarding General Motor's precipitous fall in relation to their supply chain strategy.
Have you listed all your delivery processes? What did you learn?
The chart is not that unique in that it has you list your product services down one side and then across the top it has you list your delivery processes. The uniqueness of the template is a few other tricks it has as part of the package. However I want to address your delivery processes. BTW, this template is a great way to start your journey in creating a Value Stream Mapping process.
The UPS Store Franchise Information
There are very few companies in the world that have acquired 6,000 territories in 75 different countries. One of such is none other than the UPS franchise; a known leader in the package delivery industry all around the world. UPS's reputation in the air delivery and freight services industry is highly attributed to its store franchise network.
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