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What’s Wrong With Michigan Workers Compensation? Worker Who Defended Customer Left with $300,000 Medical Bill By McDonald’s
An employee working for McDonald's tried to help a customer, who was being badly beaten in the restaurant, was shot three times and had to undergo three surgeries which cost more than $300,000. The insurance company for McDonald's refused to pay the hospital bill. What's wrong here?

Sales and Customer Service are Just Like Steriod Use in Baseball
Sales is just like Steroid use in Baseball. If a customer attacks, complains, whines, demands or points fingers and you simply say, "you're right. I'm sorry," the issue goes away. However, if you get defensive, place blame, make excuses, deny the issue or fail to apologize, your customer will never forget and as a result, may no longer be your customer. The customer is always right - even when they're wrong.

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