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Lesson #2: Keeping Your Connections to Customers is Key
The faith and courage with which Giannini gave out loans became something of a legend all throughout the Pacific coast. He made loans on a handshake to anyone who was interested, and he never turned someone away. His moral integrity attracted streams of clients from all over. But, Giannini wouldn’t look at what he did as risky. After all, he was a people person. He knew not only the names and faces of all of his clients, but also all about their families and their financial situations; these people were a part of his family now.

Other devastating earthquake Related Articles

Offshore Outsourcing - Better Read the Fine Print
Offshore outsourcing is not always the bargain it appears to be. There are hidden costs and dangers that could turn your cost saving into a devastating nightmare. Consider all the variables before you leap across the ocean.
MFI’s: A Critical Partner in Disaster Mitigation and Relief
Natural disasters are indiscriminate in their impact, but for poor communities – many of which are home to microfinance clients – the effects can be devastating.
Why you need a unique selling point (USP)
Having a business without a Unique Selling Point (USP) is like running for office without a defining slogan. The result can be similarly devastating: you’ll lose.
Employee or Independent Contractor?... That is the Question!
Twice in as many weeks, a client has called with a question about the characterization of a possible new hire. And, although it has been three years since the Massachusetts legislature passed the law that a Massachusetts Lawyers Weekly headline referred to as "an earthquake for employers in Massachusetts," the aftershocks continue to be felt.

Media is to Fuel as Recession is to Fire
The media - they didn't cause the banking crisis but they have surely capitalized on it, dramatized it, chronically reported every devastating development and turned a serious but contained fire into a wildfire.
Ready to Grow Again?
As I have predicted in a number of my previous articles, prosperity is right around the corner, and for some of you it may already be here. I have been preaching that business needed to prepare themselves for the rebound and if you haven’t it isn’t too late. The bad news came with a big sucking sound. Like the aftermath of a devastating tornado many of you have poked your head out from the rubble only to find yourself alive and somewhat well.
Leadership Truth #4 - Great Leaders Value Transparency
Transparency in an organization means not holding things back from people.In so many organizations people know there is information being denied them that they really ought to know. This is devastating to morale.
Haiti, Optimism and Success
Successful people are self confident. Optimism is the key to self confidence. The Hope for Haiti Now telethon showed the resilience and optimism of the Haitian people. When I see the optimism of the Haitian people in the aftermath of the devastating earthquake, I'm reminded that my troubles and problems are small in comparison. That's why I keep a copy of The Optimist Creed hanging right above my desk. I read it and think about it when I begin to feel overwhelmed. Choose optimism. Believe that today will be better than yesterday and that tomorrow will be better than today. Then do whatever it takes to create the successful life and career you want and deserve and to "make your optimism come true."
Compassion or indifference?
I speak a lot about the importance of compassion in the Feeling Trapped? Free Yourself Now! Life Improvement Program. Now our compassion is being put to the test with the after affects of the earthquake in Haiti.
The Earthquake That Ate Washington!
Seismologists watching California fear the "San Andreas Fault," because it can cause earthquakes that bring a lot of damage. President Obama talks more about "Bush's Fault," which apparently caused the unlikely recent D.C. earthquake... though it's the current president's policies that're doing all the damage....
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