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Are Your Operations a Well-Oiled Machine?
“Customers now penalize businesses that infringe on their time, whether through delays, mistakes, or inconveniences.” Have you ever had that “customer from hell” who was unreasonable in her demands? Did a minor “screw up” in serving the customer cost you big bucks? Have you ever considered what it costs you to make a mistake? A mistake is a waste. "Waste is worse than loss." Thomas Edison

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SMEs - should despots and dictators be given a free pass
Jacob Zuma has suggested if African despots and dicttors are given a free pass on war crimes and crimes against humanity they might leave the stage.
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