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10 Ways to Break it to them Gently - Diplomacy tips that keep customers
The task of giving bad news goes with almost every job. Employees may have to inform their customers of a price increase, of a product being out-of stock, or that their children aren't allowed to use the company's coat racks for rappelling practice. Employees facing these scenarios worry that the customer could become defensive, offended, or worst of all -- simply take their business elsewhere. That's a scenario where everyone loses. Employees get stressed, absenteeism and turnover increases, and customer retention plummets. Fortunately, there is hope.
Thomas Watson Jr. Quotes
Thomas Watson Jr. Quotes
Does Your Metabolism Slow As You Age?
After years of focussing on improving your company's bottom line many entrepreneurs can find that their waistlines are beginning to grow as well.Is age responsible for our declining energy and expanding waistlines or is it just a convenient excuse that hides a decline in our lifestyle habits? Find out what the research says...
I (Dis)Honestly Love You
One aspect that suffers greatly during midlife crisis is your primary relationship. Knowing what's happening (and how to cope) is critical.
Getting Along with Critical People
We can all be critical. Every day, we literally critique everything that goes on around us consciously and unconsciously. Unfortunately, some people tend to verbalize the thoughts many of us have learned to keep to ourselves. When things don't go our way or we're in a bad mood it is easy to become critical. It's true, miserable people prefer miserable company. Critical people actually feel better around others who share the same negative attitudes. Before we spend time learning how to cope with other people's critical traits let's make sure we have our own well under control. It can be quite challenging to get along with a critic, especially when we live, work or attend church with them. Here are 10 tips to help you get along better with critical people.

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10 Ways to Break it to them Gently - Diplomacy tips that keep customers
The task of giving bad news goes with almost every job. Employees may have to inform their customers of a price increase, of a product being out-of stock, or that their children aren't allowed to use the company's coat racks for rappelling practice. Employees facing these scenarios worry that the customer could become defensive, offended, or worst of all -- simply take their business elsewhere. That's a scenario where everyone loses. Employees get stressed, absenteeism and turnover increases, and customer retention plummets. Fortunately, there is hope.
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