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Customer Complaints - Who Gathers Your Intelligence?
Complaints are a valuable asset to any organization, once you can ensure that your people are willing to play. And to get them with you, they need to know that it's not personal...
Do Not Hide from Unhappy Clients
Customers and clients can be a great source of feedback and insight. But it's not going to be smiles, smiles, smiles all the time.
Your Sales and Sales Management Questions Answered - Part 2
In an article last week, I provided the post to a sales competency contest. The final question in that survey asked the participants for any sales issues they needed help with. Today I'll answer the first four of those questions below:
Don't Slash Prices, Do In Store Promotions
How to get more customers in the store? These days it seems to be the question that most retailers are asking and is a much more optimum solution than the slashing of prices. Yes, buyers may be looking for bargains, but they also value a fun and entertaining shopping experience. If you provide that, the customers will come.

Harnessing Human Resources for Sustainable Competitive Advantage
Paying careful attention to the one thing companies can control - the quality of their people, especially in the leadership pool leads to generating excellent results year after year.
Are You Selling Pennies, Dollars or Value?
What are you selling? If you answered products or services, that may be the incorrect answer in today's 21st century or even 20th century. To increase sales you may just need to change the answer to that question.
The Customer Satisfaction Trap
Most companies that use satisfaction surveys to learn how happy their customers are with their products and services often mislead themselves. What matters is not what customers say about the level of satisfaction, but whether they feel the value they received will keep them loyal. Loyalty or repurchase behaviour is the only true measure of customer satisfaction. As tools for measuring the value a company delivers to it’s customers, satisfaction surveys are not very useful because, amongst other reasons, they focus primarily on transactional issues, such as product quality, deliveries, technical knowledge, hygiene factors, product specs etc. These items are simply the minimum requirements for entry into the market.

11 Reasons why you better make sure the customer is always right!
A customer just left you, or left your store unsatisfied. How many customers did you just lose? One, two because he will tell a friend of his dissatisfaction, three because he will tell 2 friends? Would you believe ten or more?
Are Negative Tweets Pecking Away at Sears’ Reputation?
In the age of social media many companies have had to adjust their business models rather hastily, and in order to appease to the masses on twitter and satisfy the netizens on Facebook, most corporations have had to put customer service at the forefront of this new model. When one dissatisfied customer can virtually blast a business instantaneously and extensively, the advent of multiple dissatisfied customers can quickly become a veritable PR nightmare. The old adage “any publicity is good publicity” may or may not hold true in the virtual age, something that Sears.com is surely to soon find out.

“A Strategic View of Changing Customer Complaints Into Customer Compliments, From Your Strategic Thinking Business Coach”
When someone complains about their experience with your business, how do you view those complaints? How do you handle complaints? Do you encourage people to complain if they are not satisfied with your product or service? Do you have any type of procedure to handle complaints? Do you have any idea of the value of complaints? Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve their complaint on the spot? Complaining customers are really a treasure. Remember, it takes six (6) times more effort to attract new customers than to retain existing customers. I developed a short list of action items that I believe will turn your complaints into compliments. These action items are:

What is the best thing your customers can do for you?
Few companies understand how important complaints are. We don't like to get them and often handle them badly. There is a better way. Complaints are good things and, if they are handled quickly, will almost guarantee that the customer comes back.

Other dissatisfied customers Related Articles

Great News Time Management is Impossible
No wonder most of us are dissatisfied with our efforts!

“A Strategic View of Changing Customer Complaints Into Customer Compliments, From Your Strategic Thinking Business Coach”
When someone complains about their experience with your business, how do you view those complaints? How do you handle complaints? Do you encourage people to complain if they are not satisfied with your product or service? Do you have any type of procedure to handle complaints? Do you have any idea of the value of complaints? Did you know that 70% of dissatisfied customers will return if their complaint is resolved favorably? Did you know that 95% of dissatisfied customers will return if you resolve their complaint on the spot? Complaining customers are really a treasure. Remember, it takes six (6) times more effort to attract new customers than to retain existing customers. I developed a short list of action items that I believe will turn your complaints into compliments. These action items are:

Get rid of your customers immediately
If you want to build a better business, get rid of your customers. That is, get rid of your worst customers. Why? Your worst customers are most likely to be price-sensitive, the most labor-intensive, and the most likely to be dissatisfied and complain vehemently. So, if you get rid of them, then what? Read on to learn more...
ARE YOUR PROSPECTS DISSATISFIED?
I hope they are, because it's only when your prospects are dissatisfied that they will buy!
Your CUSTOMER Satisfaction Is Tied To Your EMPLOYEE Satisfaction
WHAT DO YOUR CUSTOMERS REALLY THINK ABOUT YOU? We constantly endeavor to achieve 100% CUSTOMER SATISFACTION. We invest our time and money developing surveys and devising ways to improve our rate of return on those surveys. We empower the information gathered to correct individual problems and micromanage our way to solutions. In fact, much of the comments we act upon don’t really reflect upon the way our business is actually being conducted. These knee jerk reactions create more problems than they solve. The most important feedback never makes its way to our “gatherers”. Our BEST customers don’t respond to surveys and the truly DISSATISFIED customers will never give us a second chance.

How Small Business Can Also Offer Perfect Customer Service
Internet has made business operations easy and at the same time extremely difficult too. While you have better access to target markets, your customers have similar access to your prospects. Just one dissatisfied customer can negatively influence hundreds of other people online. Poor customer service can mar your company’s growth and can even bring your business down permanently. So, if your customers are not happy with your service (and they might not tell you directly about it) – then you have a thing or two to worry about.
How Beneficial is a Customer Support System to Your Online Home Based Business?
To avoid the possibility of having your reputation and your online business destroyed it is essential that your set up a good online customer support system. Doing this will not only avoid the chance of losing customers who become dissatisfied but it will also stop the likelihood of anyone bad mouthing you elsewhere on the web.
Part 2: Managing Upset Customers In The Pipeline
Naturally, complaints from current customers are the most pressing. If handled improperly, you can lose a sale or, worse, promote negative word-of-mouth, as dissatisfied customers are often the loudest. It follows that these situations must be confronted with finesse and without delay. The details of this process will differ depending on the business, the customer, and the product or service, but the core steps remain the same:
WHAT DRIVES YOUR BUSINESS AND YOUR LIFE?
I hear from so many women entrepreneurs who are frustrated and dissatisfied with where their lives (and their business) are going. From past experience, I know that this stems from the fact they are not clear on their life purpose.
Are Negative Tweets Pecking Away at Sears’ Reputation?
In the age of social media many companies have had to adjust their business models rather hastily, and in order to appease to the masses on twitter and satisfy the netizens on Facebook, most corporations have had to put customer service at the forefront of this new model. When one dissatisfied customer can virtually blast a business instantaneously and extensively, the advent of multiple dissatisfied customers can quickly become a veritable PR nightmare. The old adage “any publicity is good publicity” may or may not hold true in the virtual age, something that Sears.com is surely to soon find out.

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