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Self-Coaching Tip: Focus on the Energy of Your Intentions
Years ago, in a staff meeting, Martha described all the obstacles and setbacks her team had encountered while starting a new project. She was frustrated and tired. Her energy was low. Soon, everyone in the room was tense, shooting down ideas and suggestions, frustrated by our own inability to find a creative solution to the stalled project.

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BOOK REVIEW: Primal Leadership: Realizing the Power of Emotional Intelligence (By Daniel Goleman, Richard Boyatzis & Annie McKee, Harvard Business School Press, 2002, ISBN #1-57851-486-X)
While a leader's technical and cognitive skills can be developed in a fairly straight forward manner, the critical competencies based in emotional intelligence (EQ) take longer and require more persistence and, frequently, courage. This book offers steps to enhance your own EQ so that you create greater resonance—vs. dissonance—in your dealings with your staff and others in your organization.
Lesson #2: “I watch and learn. And I’m still watching and learning.”
Armed with both a Bachelor of Engineering and an MBA, Wilson has taken his fair share of educational courses, but the one he found the most valuable was one called “Consumer and Buyer Behaviour”. “It helped me understand things like product differentiation,” says Wilson, “how to make marketing memorable; advertising; the impact of brand logo and positioning, and post-purchase dissonance.”
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