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Are Your Salespeople Selling Value Like Nordstrom's or Price Like Sam's Club?
Nordstrom's was busier than Walmart and salespeople are trying to get appointments based on low price. What does this say about the state of the economy and more specifically, about discounting and trying to win business based on price? Read the exciting details...

Other doug mcmillon Related Articles

Speaking as a Performing Art
My buddy Doug Lawrence has been a professional singer, music director, and speech coach. He is a highly respected concert artist having sung for almost forty years in venues such as Carnegie Hall, Hollywood Bowl, and throughout Europe with conductors like Leonard Bernstein and Michael Tilson-Thomas.

Bite Your Tongue: Eight More Ways To Improve Your Presentations
There was such a positive response to the speaking tips of Doug Lawrence (email) that I asked him for more stuff. Taking a cue from the fact that “Bite your tongue” was the most popular tip, here are more:
Jump Start Your Marketing Brain
My engineering mindset always has me ask, “Is this the right solution for this problem?” In marketing most people give something a “good shot” and hope for the best. Doug Hall has done what I’ve been wanting to see for years: he’s done extensive research of what works in marketing, why, and how you can apply it to your business.
How To Keep Your Business Afloat
I was talking with my good friend Doug Maurer the other day. Doug is the founder and owner of Brian-Kyles Construction, which is a landscaping company based in Northeast Ohio. Doug was talking with me about a plant in my front yard that wasn't doing so well. He was explaining how I should cut the shrub down to its base to re-balance the plant so the roots were larger than the plant itself. And then he said a magical quote, "plants don't want to die." It got me to thinking about how businesses are a lot like plants. Businesses don't want to die either. This is particularly true of small businesses.
How Do I Keep My Business Afloat?
"Plants don't want to die." Doug Maurer, Brian-Kyles Construction I was talking with my good friend Doug Maurer the other day. Doug is the founder and owner of Brian-Kyles Construction, which is a landscaping company based in Northeast Ohio. Doug was talking with me about a plant in my front yard that wasn't doing so well. He was explaining how I should cut the shrub down to its base to re-balance the plant so the roots were larger than the plant itself. And then he said the quote above regarding plants not wanting to die. It got me to thinking about how businesses are a lot like plants. Businesses don't want to die either. This is particularly true of small businesses.
What of the Future
As we recover from the Global Financial Crisis, have we really learned anything? What is to stop the excesses of the 80's and the more recent factors leading up to the GFC from happening again? In this article Doug Long takes a brief look at history to show that perhaps we haven't learned very much at all - and the question is posed as to what we are going to do about it.
“Blue Zone” Leaders grow others
The brain of a leader is one that accepts today's reality but knows that the future can be better. Key to bringing about this better future is the facilitation of growth in other people. Working from his experience of helping those who have been abused and disadvantaged, Doug Long provides some simple behaviours that leaders can use in order to bring about the future we desire for individuals as well as for society at large.
Leaders and Signs
Success and/or failure in organisations doesn't "just happen". Invariably there are indicators of which leaders should be aware. In this article Doug Long suggests a process for incorporating early warning signs into the planning process of any organisation.
Papering over the cracks
If "cracked eggs don't hatch", simply papering over the cracks isn't going to change things. All too often organisations go for the quick fix - dealing with the immediate rather than the underlying causes of problems. In this article Doug Long argues for a leadership approach to getting desired results.
Customer Service - again
Great customer service ought to be the norm - but all too often it is the exception. In this article Doug Long uses two recent Australian experiences to discuss the issue of customer service.
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