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References: Human Capital and Economic Development
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Who Joins a Word of Mouth Marketing Group
Recently my Word-of-Mouth Marketing company, BNI, cooperated with Steve Brewer, a graduate student from St. Thomas University in the United States, as part of his Masters Thesis in Marketing. As a result of this research, we have acquired an interesting picture of the type of business person/entrepreneur who joins a word-of-mouth marketing group.

Supply Chain Confidence A PI Q and A
The following is an interesting question I received from a Master of Science (M.Sc.) Business Technologies student who is working on her thesis “Measuring Confidence in Supply Chain Management System: An empirical approach.” Reader Question: My name is Diana Esparza, M.Sc. Electronic Business Technologies full time student at the University of Ottawa. Currently, I am working on my thesis proposal “Measuring Confidence in Supply Chain Management System: An empirical approach”.

BOOK REVIEW: Why Pride Matters More Than Money: The Power of the World’s Greatest Motivational Force (By Jon R. Katzenbach, Crown Business, 2003, ISBN #0-609--61065-1)
The book's thesis, in a nutshell: an intrinsic feeling of pride based on the relentless pursuit of worthwhile endeavors is a lasting and powerful motivating force. Reveals the powerful connection between employee pride and the effort they expend, even more the case the farther down you go in the hierarchy. Some good business examples and stories are included. Offers a valuable perspective for managers who are wondering how to motivate individual performance in their unit or enterprise.
9 Ideas to Reduce Cliques at Work
My thesis is that cliques at work have some helpful components, but they often do more harm than good by being exclusive elements in the culture. Top performance in any organization requires the best effort of the entire team, and when parts of the group are fragmented into insular cells, all kinds or gremlins creep into the structure. In the extreme, cliques can be hurtful to the mission of an orgnaization. But cliques are as natural as pancakes for breakfast. They form spontaneously and have their own unwritten bylaws that serve the members very well. How can leaders reduce the negative impact of cliques? Here are 9 ideas that can help reduce the problem.
Leaders and Managers
My HRD students often get into discussions with me about the differences between leaders and managers. How do you like to describe the difference between these two entities?. Usually in books and articles, I see lists of side-by-side comparisons with things like: "Managers do things right" while "Leaders do the right things." There are a dozen or so comparisons like this on these typical lists. Personally, I like to describe the difference from a mind-set point of view. This article describes my thesis on this topic.

Business Fitness: Prerequisite for Growth
Everyone knows the value of physical fitness. It may be a struggle in the short term, but the medium and long term benefits are worth it. The same is true in business. If you want your business to grow make sure it is "fit" first. A fit business is sleek, strong, stable, flexible and attractive. My thesis has always been that it's important to reach a state of business fitness as the foundation for future growth. You want to be able to answer "yes" to the following questions. If you can, your business is in a state of fitness and you are ready for growth.
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