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Don’t take your frustrations out on your customers
Sales and Service roles are not for the faint hearted and can often take their toll on your good nature, your energy and your ability to deal effectively with frustrating issues, especially when you put in the effort to do the ‘right thing' by your customers and it is not appreciated, acknowledged or actioned. At the end of a long day or week dealing with lots of people, pulling together various deals, solving problems and keeping your energy levels up and being on your best behaviour, you could be forgiven for being a bit ‘short' if things don't go according to plan and something falls short of your expectations. To manage our frustrations, sales and service people can resort to all sorts of remedies.
What Do Your Business Emails Reveal About You
Why should you worry about how your emails are reviewed by their recipients? Because in business, you are constantly being judged by your customers, your employees, your investors, your partners, and your peers.

Other electronic conversations Related Articles

Sell Information Products And Handling Payment Transactions
When you sell information products in both physical and electronic formats, how do you handle payment? While you can certainly use an electronic payment company that can deal with both transactions, I recommend other methods for those of you who are new to the process.
Business Planning: Your 17-Point New Year's Business Inventory and Cleanup
A new year brings the urge to purge things from your business and begin anew. This act leaves you free to focus on what remains. However, what remains for many online business owners is electronic clutter, which is where they get stuck. To help you track these electronic pieces of your business, here are 17 points to include in your online business inventory:
Leading Change - Engaging in Fierce Conversations
Business is fundamentally an extended conversation. Whether you're speaking with your boss, team members, colleagues or direct reports, conversations shape what gets done. As a leader, you must engineer conversations to foster clarity, cooperation, creativity and a connection to company values.

Ten Tips for Emotionally Intelligent Conversations
This article provides some powerful tips you can use for having fierce conversations at work, particularly difficult conversations that have to deal with conflict or lack of trust. These ideas are helpful for people who have trust issues and are in conflict with one another. They have been found to be very powerful and effective in helping leaders and employees engage in assertive and emotionally intelligent conversations.

Personal Impact and Influence – The Conversation Control Map
Conversations are how things get done in organisations. These conversations might be meetings, email interactions, telephone conferences or chance corridor or water cooler discussions. What they have in common is their purpose. Business conversations are there to solve a problem or make a decision. A mental model or map helps people notice where a conversation is and provides pointers to what to do next to move it to a more useful place.
Electronic Signature
An electronic signature is equivalent to hand-written signature, with data in electronic form being attached to other electronic subject data as a means of authentication. A signature can be referred to as a unique stylized script associated with a particular person.

How to Produce a Great Electronic Newsletter
As marketing tools go, it's hard to beat a great electronic newsletter, but it may be even harder to figure out what makes a newsletter great. I've subscribed to electronic newsletters since the first day I got an email account back in 1994, and even though the technology has changed dramatically, what made a great electronic newsletter then still makes a great electronic newsletter today.

Medical Practices Beware! Time is Running Out To Avoid Electronic Medical Records Stimulus Penalties!
In less than three months, providers who haven't generated at least ten e-prescriptions will get hit with electronic prescribing MIPPA penalties - and believe it or not, many physicians practices have no idea this deadline is looming. Here's what doctors need to know to avoid electronic prescribing MIPPA penalties and earn e-prescribing incentives instead!
Modular EHR’s: Small Investment; Big Gains
Full-featured electronic health records are an intelligent choice for active physician offices with overwhelming amounts of data. In contrast, some practices in low population areas had no intention of going ‘electronic’ until the arrival of Meaningful Use. The majority of practices though tend to fall between the two extremes, and that’s where modular EHR’s are a perfect fit.
Six Conversations for Team Success - Making Team Away Days More Valuable
Intelligent conversations create meaning and understanding for the people that take part. Conversations are an essential aspect of learning - with thoughts and ideas challenged, opinions exchanged and wisdom created. The most useful intelligent conversations for teams have two broad dimensions. The outside and inside worlds. The outside world is where stakeholders' expectations, opinions and decisions determine whether or not the team and its products and services are valued. The inside world is, in reality, of secondary importance. How the team works together is only relevant to delivering the business strategy.

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