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Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation is a core element, the key to automating any process is to “free the data from the document.” According to Bankers Online (http://www.bankersonline.com/), true electronic transactions (including approvals) are 75% less expensive than a paper-based process.

Other electronic transaction Related Articles

Are There Differences Between B2B and B2C Transactions in Terms of Customer Satisfaction (A PI Q&A)
Reader Question: Which components determine customer (dis)satisfaction in a B2B and B2C environment, and what are the greatest differences between these two environments concerning customer (dis)satisfaction? My Response: This is an extremely broad question as there are numerous elements that contribute to customer satisfaction. Given that we are discussing an electronic transaction, in which automation is a core element, the key to automating any process is to “free the data from the document.” According to Bankers Online (http://www.bankersonline.com/), true electronic transactions (including approvals) are 75% less expensive than a paper-based process.

Understanding Double Entry Accounting
Sir Isaac Newton's third Law of Motion, the law of reciprocal actions, states that for every action there is an equal and opposite reaction. The same can be said for accounting. For every financial transaction, there are two sides. There is a debit side and a credit side. For every transaction, these sides must be equal for your books to balance.
Sell Information Products And Handling Payment Transactions
When you sell information products in both physical and electronic formats, how do you handle payment? While you can certainly use an electronic payment company that can deal with both transactions, I recommend other methods for those of you who are new to the process.
Business Planning: Your 17-Point New Year's Business Inventory and Cleanup
A new year brings the urge to purge things from your business and begin anew. This act leaves you free to focus on what remains. However, what remains for many online business owners is electronic clutter, which is where they get stuck. To help you track these electronic pieces of your business, here are 17 points to include in your online business inventory:
Electronic Signature
An electronic signature is equivalent to hand-written signature, with data in electronic form being attached to other electronic subject data as a means of authentication. A signature can be referred to as a unique stylized script associated with a particular person.

How to Produce a Great Electronic Newsletter
As marketing tools go, it's hard to beat a great electronic newsletter, but it may be even harder to figure out what makes a newsletter great. I've subscribed to electronic newsletters since the first day I got an email account back in 1994, and even though the technology has changed dramatically, what made a great electronic newsletter then still makes a great electronic newsletter today.

Medical Practices Beware! Time is Running Out To Avoid Electronic Medical Records Stimulus Penalties!
In less than three months, providers who haven't generated at least ten e-prescriptions will get hit with electronic prescribing MIPPA penalties - and believe it or not, many physicians practices have no idea this deadline is looming. Here's what doctors need to know to avoid electronic prescribing MIPPA penalties and earn e-prescribing incentives instead!
The Importance of Intangible Assets When Buying or Selling a Business
It is important to know what tangible and intangible assets are in business. Knowing the difference and examples of each can help you with your taxes and the transaction of buying or selling a business. Assets can also be a legal matter, in which case it is important to know about legal protection and how they can help you in any business transaction.

Modular EHR’s: Small Investment; Big Gains
Full-featured electronic health records are an intelligent choice for active physician offices with overwhelming amounts of data. In contrast, some practices in low population areas had no intention of going ‘electronic’ until the arrival of Meaningful Use. The majority of practices though tend to fall between the two extremes, and that’s where modular EHR’s are a perfect fit.
Are you a “Paper Person?” Consider an Electronic To Do List
For those of you who still use paper for a to do list, like pads of paper, a planner, post-it notes, or maybe you use your memory entirely, consider making a change to an electronic to do list. It doesn't have to be in Outlook. It can be in Palm or Entourage or Lotus Notes. Outlook, in my opinion, happens to be the best and most powerful, but a good task management system is workable in other software systems too. Here are the 3 best reasons to start using an electronic to do list:
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