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Master Your Game: High Performance Teams
Many organizations talk about teams and teamwork but few really know how nor take the time to build teams. This article is the first in a series about teamwork. It explains the difference between a group and a team and outlines how dynamic teams lead to future success and growth.

Master Your Game: High Performance Teams Self-Assessment
Last month, I talked about the difference between groups and teams. (See September newsletter.) I also discussed the many benefits of teams. For another important reason for improving your teams, look no further than the bottom line. When a team does not perform its task, the opportunity costs are great. Poor team results, missed deadlines, members not committed to the outcome, stress and frustration, unproductive hours - these are some consequences of poor-performing teams. How much are these worth to you? The good news is, with professional coaching, it is possible to convert your groups into teams. Furthermore, you can boost your team's level of performance from good to great. High performance teams mean mutual commitment that leads to innovative outcomes and measurable positive results.
SIX LESSONS FOR EFFECTIVE VIRTUAL TEAMS: A RECIPE FOR SUCCESS
Virtual teams are more prevalent than ever. But the fact that virtual teams continue to grow in popularity doesn’t mean they’re always being used and managed properly. Quite the contrary. To help organizations maximize their investment in virtual collaboration, we conducted a study of 48 virtual teams to understand the success factors of top performing virtual teams. We identified six lessons for effective virtual teamwork.

Industries That Need Emergency Contact
Many answering service customers are ones who rely on emergency 24 hour call dispatch such as locksmiths, doctors, and HVAC technicians. When these businesses partner with a telephone answering service, they are more apt to provide around the clock timely emergency response versus having their after hours calls routed to voicemail or cell phones.

Veterinary Answering Services are Essential Services for Vet's Offices
Like most businesses in the medical profession, veterinary offices have a need for emergency dispatch and 24 hour emergency service. Vet offices can benefit from letting a telephone answering service manage their after hours and emergency calls.

Train Trainers on Team Building to Manage Three Responses to Conflicts
In recent years there has been a significant increase in team collaboration and team work. Many of the projects in companies are now carried out with small teams and running teams smoothly has become a critical part of corporate life. Unfortunately, because teams are more collaborative, teams can create conflicts. This article explores the nature of these conflicts.

Five Ingredients For Virtual Success
Rising travel costs, coupled with the global dispersion of talent, are just some of the reasons that organizations have migrated toward telecommuting and virtual work. While numerous organizations have made significant investments in virtual teams and the technology to support them, a surprising number of virtual teams are not reaching their full potential. OnPoint Consulting surveyed 48 virtual teams across industries and found that there are specific practices associated with successful virtual teams.

The Profile of Success: Building High Performing Virtual Teams
Although many companies have made significant investments in virtual teams and the technology to support them, a surprising number of these teams do not reach their full potential. A recent study conducted by OnPoint Consulting, and described in more detail in Virtual Team Success: A Practical Guide to Working and Leading From a Distance, surveyed 48 virtual teams across industries to identify specific practices associated with the most successful teams.

Presentation Skills Training For Highly Effective Mobile Teams
More and more teams are working remotely. With new tools and technology, this is now easier than ever before. Yet one thing can derail highly effective teams. Find out how to guarantee success of your remote teams.
Matching Team Types and Focus
Managers' growing understanding of the power of a team-based organization has created an explosion of teams. We're now seeing a profusion of high-involvement teams, high-performance teams, corrective action teams, service and quality improvement teams, project teams, task forces, steering councils, process management and improvement teams, problem solving teams, cross-functional teams, departmental teams, work teams, regional or branch teams, self-directed and self-managed teams, semi-autonomous teams...to name just a few.

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