empathy

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empathy Tagged Articles

Learning to serve others is a skill. No one is born with complete empathy and if we are, we must lose it at a very early age. Customer service skills will take a company a long way, excellent customer service skills can cause a company to sky rocket. It all starts with learning to serve others. Too many businesses start out with dreams of customers beating a path to their door like mice to the better mouse trap. In most cases, the daydreamer in this scenario is fooling themselves. The customer is the one who will dictate whether you thrive or dive. Understanding that makes serving them a lot easier.

Spiritual Coaching Practice

Confidence, intuition and leadership ability as well as empathy and more energy can be gained from a good spiritual coaching practice. A healthy spirit helps in every aspect of your business and everyday life. How will it help in your business? Next time you walk into a retail store or restaurant note the general attitude of the people working there. I can almost promise you if more than one person has a bad attitude, seems less than friendly or just plain unhelpful, the manager is the same way

Team Interdependence When We Win I Win

Team Interdependence is the second of six collaborate core values that build highly effective teams. The other five are trust, genuineness, empathy, risk and success. The six collaborative values form the acronym, TIGERS. Team Interdependence is based on the concept: If we win - I win. This article delves into behaviors that build team interdependence and discusess behaviors that predictably disrupt interdependence in any group of two or more people who have come together to achieve something of value.

Genuineness: Can You Bring Problems To Light?

Genuineness as a cultural core value allows you to know when something is not right. Genuineness is required in critical thinking and the process of evaluation in order to make improvements. This article explores behaviors that build genuineness in the work place and the cultural behaviors needed to bring problems to light. In most competitive cultures, when there is a problem – the person who recognizes it is often exploited and through competition is made the loser. Genuineness is the third of six collaborative core values that build highly effective teams. The other values are trust, interdependence, empathy, risk and success – TIGERS.

EMPATHY – CAN YOU WALK A MILE IN THEIR SHOES?
Emapthy as a collaborative team value is necesaary for team conflict resolution. Yet work teams report that team conflict is one of the largest problems facing teams today. This article explores the collaborative team core value, empathy, and behaviors that both build and negatively effect empathy in the work place.

3 Secrets for Amazing Entrepreneurial Leadership
Here are some ideas to take your entrepreneurial leadership skills to the next level in a smart and quick way that will benefit you both at work and at home. Read on to learn how to distinguish real fear from perceived fear; how to control emotions so they will not rule us; and how empathy does work for us.

Have you got a heart
Like the Tin Man in the Wizard of Oz, we all need a "heart". Not the pump thing that keeps us going, but something more subtle. This heart is the seat of our emotions, of empathy and of love. We need to recognise its existence and to find a balance between our heart and our head. Only with this balance will we find harmony in our lives.

Empathy and Allopathy
The holistic health movement grew up to include other holistic practices and the idea of integrated medicine is now in full swing: working with the natural healing processes of the body to create better health and wellness, rather than fighting disease. Very different.

Close Faster By Wearing Your Prospects’ Shoes

There are many skills salespeople need to learn to be successful. In teaching these skills I have found that there are two words in the English language that most salespeople fail to clearly understand in meaning and application: “sympathy” and “empathy.” Not knowing the difference, and not knowing which will help you earn sales success, can cause significant delays in deals or may break them.

Five Positive Traits to Enhance Flexibility
Flexibility is often cited as one of the most important traits of every successful entrepreneur and leader. It is the ability to adapt your behavior to treat others the way they want to be treated. If you want to become more flexible in your way of interacting with others, cultivate the following 5 positive traits.

Gandhi's Neurons: The Practice of Empathy

“If there is any one secret of success,” said Henry Ford, “it lies in the ability to get the other person’s point of view and see things from his angle as well as your own.” This is empathy. Not an easy undertaking, even though scientists have now proven that we are indeed wired for empathy: Mirror neurons, also dubbed Gandhi’s neurons, act as a “neurological Wi-Fi” to help us connect with other people’s feelings. This article provides 5 important tips for practicing empathy as a leader.

Third Generation Leadership: Now!
What I really like about Gen Y is that they invariably demonstrate an openness and authenticity which enables them to demonstrate congruence, unconditional positive regard, empathy and a willingness to learn from others

What Sales Leaders Don't Know about Ego and Empathy
Empathy and Ego are both a lot like food - you can't have too much of it or it will make you sick. And if you don't have enough of it you'll be weak. They are really best plotted on bell curves, not bar graphs!

From Basics to Mastery

Mastery of all the basics does not occur overnight. But with practice it comes very quickly - just like learning to ride a bicycle. Once you experience how it's 'supposed to work', how energy efficiency is 'supposed to feel', it's easier and easier to reestablish in a variety of circumstances. That's where mastery is achieved. That's where you and everyone in your business benefit from your mastery

The Art of Sucking Up
There is an art to sucking up. Done too blatantly it will backfire. Done too weakly, you won't get what you want. The perfect suck up contains the following elements:

Why You Need Empathy to Be an Innovator
Over at the American Express Open Forum I posted an article called â€œCustomer-Centric Design: Got Empathy?â€ by Matthew E. May (@matthewemay).

What's Empathy Got to Do with it?
Empathy is valued currency. It allows us to create bonds of trust, it gives us insights into what others may be feeling or thinking; it helps us understand how or why others are reacting to situations, it sharpens our “people acumen” and informs our decisions. This article provides 10 tips for exercising your empathy muscle.

Secrets of Dealing with Difficult People - The Art of Listening
Almost every day in my coaching practice someone shares a story with me of how someone at work is driving her up the wall. Some very good people have had it with the difficult individual and decide to quit their job. Improving your listening skills and developing empathy can often help rapidly deteriorating workplace relationships.

How to Deal With a Bully
Article of 1292 words explaining the techniques to use when dealing with a bully and the importance of maintaining your composure to demand respect.

Born to Sell? Give me a Break

We all have opinions. We all prefer one style over another. We all have what we believe are better methodologies, strategies and tactics. But there are some topics that are just begging for data - not opinion - and the author I seem to target more than any other just wrote one such article on whether great sales pros are born that way. All opinion. But based on what? He doesn't really say. He simply uses his two kids as comparison. The problem is, he is dead wrong and the data says so.

Great Story Tellers

I have noticed that good sales people are often great storytellers. They have the ability to find the right story to resonate with your situation. They speak from experience and you know they know their stuff. They can paint a picture that is your picture and get you visualizing success in partnership with them. They seem to be able to connect disparate situations, events or feelings and find the common thread that binds them all together – together for you to connect with. And even if the story they are telling is not directly relevant to your business or market, the situation or person they describe feels familiar.

What Makes a Press Release Newsworthy? It's all in the news angle.
Here are 10 common news angles that public relations professionals use to write a press release that newspapers actually want to pick up.

The Trusted Advisor Relationship - Developing Empathy

Enlightened businesses today hire leadership consultants and executive coaches to help with their leadership development programs. However, increasingly a number of my clients now prefer me to help them in the role of trusted advisor rather than expert consultant. This special partnership based on mutual respect and collaboration helps clients achieve desired results. The role of trusted advisor is open, transparent and fiercely client-centered.

How to sell yourself to others
So you've got all the great closing tactics down but you are still not closing. Here's why.

Is Smudgy Energy Sabotaging Your Life Wealth?
If you are finding yourself feeling stuck, not making progress toward what you want, or discovering that you are off-track but don't know why, the answer is in your energy. What's happening is that you are spending your time in spin because your energy field has built up extra 'gunk' in it.

What do your sales people really need to know and apply?

In today's market selling skills training does not equal product training or pressure tactics. If product training or pressure selling (the hard sell) are on the top of your sales training agenda or the only training you offer your sales people then you may want to rethink your sales training strategy. What is expected of sales people today by way of skillful thought and action goes way beyond the product or the hard sell. Let's first look at what clients want. This will then help us determine what sales people need to be able to do.

Is the customer always right?
There is a power in being wrong, it demonstrates you're endowed with substance and character, certainly enough, to not indulge in the delusion of being perfect. Let's be honest, we all make mistakes, of course we do, some big and some small, but still all.

Winning the Away Game
Persuasion is not always what one thinks it is. It is an away game, yet too many rely on the home court to persuade or sell ideas or products.

It Takes C.A.S.H To Make Cash
Sales Presentation Preparation- This article is about the four key elements of a sales person that need to be rehearsed and polished in order to be successful in sales. Introducing yourself to new potential clients requires you to plant the S.E.E.D.

Peak Performance in Prospecting

A peak performing prospector is a salesperson who displays passion, self motivation and results focus. They are disciplined in their approach, evaluate and purse viable opportunities while remaining optimistic, resilient, committed and energized. They are ethical at all times and display empathy, respect and courtesy towards their prospects. To help us look at this in more depth let's look at what is considered peak performance.

Management and Mentoring with Empathy

This article is the second of a series of three covering the core conditions model developed by Carl Rogers and its application to Management and Mentoring. These core conditions were developed for use in Person Centred Counselling Psychotherapy and from my experience have great relevance to Management in general and my Mentoring practice in particular. The first article dealt with Unconditional Positive Regard (UPR) where I as a Mentor approach the client or a Manager approaches their team member with a totally positive view and look to assist to remove the externally put barriers to growth that are in the way of the team member or client in achieving their objectives. But there is more to the requirement than just approaching the client in a positive frame. One has to understand their position, truly. This is where Empathy comes in.

The Steps to Follow for Successful Conflict Resolution
The higher up the ladder of success that you climb the greater your problem solving and conflict management skills must become. Here is some very sound advice to follow in order to work towards more positive outcomes when faced with managing conflict. To learn more read on...

Men are from Mars. Women are from Venus.
There is an increasing body of research overseas showing that woman are often outperforming men in achieving sustainable results in sales and client relationships. And I promised you I would start to highlight, from my research, what successful sales women do especially well. So here is your first snippet

Automotive Manufactures Site Control - What is it?

Unfortunately these are trying times for many domestic automobile dealers for a number of reasons. The depth of the problems has much to do with the brand, the market and the dealers' personal situation. For many, losses or a lack of profits is starting to take its toll not just on the bottom line but on the operators and their families, their relationship with the factory and their employees. I have some examples that, unless witnessed, can be hard to appreciate. Hopefully my description will shed light where it is needed, understanding where it must and empathy where it should.

Dramatically Increase Sales: Stop the Talk, Learn How to Begin to Ask the Right Questions
To quote a dear friend, sales coach and colleague, if you are telling you ain’t selling. Of course a lot of sales professionals profess to know the right questions to ask, but do they?

The Power of Empathy
Empathy-Selling is a compassionate understanding of the thoughts and feelings of your prospects and customers.

Are Customers begging you for discounts?
When a customer begs you for a discount you can simply reply with yes or no, or you can employ a strategy to address the request and reposition your offering in a more valuable light.

Persuasive Writing: How to Harness the Power of the Story

Most people love stories for entertainment-we go to the movies to watch stories, we read novels before bed, and we share our own stories with friends. But aside from the entertainment value, storytelling is a powerful marketing and selling technique that you can use for business-related writing projects. And by understanding how stories work, you can engage your readers and teach them with examples that illustrate your ideas.

Take the Time to CARE
Article of 765 words explaining the steps to take and the importance of learning how to CARE for yourself and others by using Communication, Appreciation, Respect and Empathy.

The Empire Strikes Back?

This week I came across the expression ‘Vigilante Consumer’ for the first time. It seems that consumers are starting to strike back at companies that make it difficult to deal with them when they have a problem. You know what I mean? They have the attitude that they are perfect or at least doing the best that is physically possible to be done and you have a problem that shows a mistake has been made or that the system has failed. You want to explain the problem and nobody listens!

Sales Coach: High Level of Empathy In Selling Important?

Empathy is defined by Wikipedia as: “the capacity to recognize or understand another’s state of mind or emotion. It is often characterized as the ability to “put oneself into another’s shoes” or in some way experience the outlook or emotions of another being within oneself. Empathy does not necessarily imply compassion, or empathic concern because this capacity can be present in context of compassionate or cruel behavior.”

EMPATHY SELLING

Being versatile in sales is essentially having the capacity and skill as a sales person to connect with more people. By being versatile you understand how your customers feel and you also know how they prefer to be communicated with, so you adapt your sales approach and communication style to them. You don’t contrive to be someone or something you’re not. On the contrary, you give them more of you, based on what you hear, see, feel and understand about them. This is a big part of getting Naked as it demonstrates you are genuinely interested in getting to know them, the real them. The Naked them.

The Endangered Working Male
This economic crisis is not like any we've experienced before. It will fundamentally change the makeup of the workforce for many years to come.

Managing Sales Reps' Defensiveness
Defensiveness is a natural and normal response by sales reps to a sales manager's feedback and appraisal. It is important to understand that defensiveness is emotional, not rational. When responding to defensiveness, show empathy for your rep's underlying feelings rather than challenging their perceptions.

Fostering a Superior Customer Service Culture
In order to be hugely successful at business, you must provide a truly excellent level of service to your customers. You must continually exceed their expectations and delight them. Knowing how to amaze your customers is something that you must instill within the company culture. Here are some pointers to ensure you have loyal customers. Find what works and model excellence.

Even YOU could sell snow to the Eskimos!
We all know that Eskimos primarily use snow to build houses. How then could you sell them more of something, which is abundant and free? But what if you had a type of snow that did not melt in the summer, yet still had the insulation properties of snow in the winter. Do you think you could sell that to the Eskimos?

Entrepreneur Education: It’s All In Your Head
Here are some ideas to take your entrepreneurial leadership skills to the next level in a smart and quick way that will benefit you both at work and at home. Read on to learn how to distinguish real fear from perceived fear; how to control emotions so they will not rule us; and how empathy does work for us.

Win More Sales by Sharing Instead of Selling
Sales professionals need to sell their products and services in order to earn a living. However, in today’s global driven marketplace, selling is a challenge because of the Internet to the current economy to all those negative belief about pushy sales folks. So what is a poor sales professional supposed to do?

Build Customers’ Trust in You by Listening and Learning
Customers trust humble (“teachable”) salespeople. Customers don’t shop price with salespeople they trust. Salespeople build trust by listening and sincerely wanting to learn about the customer.

“Empathy? I hate that touchy feely stuff”
Study after study has shown that KEY to solid relationships, selling, leading and parenting is empathy. Indeed, empathy is the prime characteristic of great salespeople.

Empathy

When your customer feels understood they are more open to influence. Ability to read people, feel what they are feeling What is it? Understanding a need is as good as fulfilling it. People buy what they need from salespeople who understand what they want. Empathy leads to sensory acuity – “Unlike the mind, the heart finds it difficult to lie.” Robert Cooper.  Empathy leads to trust – It makes the connection. Integrity

Top 12 Qualities of True Business Professionals
Many in the business, education, government and not for profit sectors consider themselves to be professionals. Yet if this was so, why are we experiencing far more poor ethics from the financial meltdown to pay for play to the decline in even professional associations?

The Male Brain - Hardwired to Fail?
The male brain is hardwired differently from the female brain. Until now, it's been the males' turn to shine; but things are quickly changing.

8 Tips for Successfully Handling Customer Complaints

Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image, and customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement. Follow these tips to smoothly handle complaints professionally and with ease.

Americans: More Self-Centered… and More Lonely
I find the research very interesting that says that the more self-centered we are, the lonelier we are.

Smart Women Create the Right Internal Environment

Creating the “right internal” environment is essential if we are to truly live a life on purpose. Your internal environment is your self-talk, the internal conversations you have with yourself. Stop and think for a moment about the conversations you have with yourself: Do you send positive messages or negative messages? Is your internal voice filled with possibility or doom and gloom? It’s really important to take some time to evaluate yourself in this area and change your thinking.

Bring the Four Swordsmen of Client Service With You
Trust comes with the Four Swordsmen of Client Service: Respect, Empathy, Action and Communication.

The Ten Attributes of Successful Women Business Leaders
There are many highly successful women out there. How did they achieve that success? Although each woman is unique, but they share common traits that contributed to their overall success. This article, excerted from my book "A Woman's Guide to Sales Success" talks about ten attributes that successful women share.

Can Pricing Strategy Affect Your Brand
Can your pricing strategy affect how your clients perceive your small business brand? I read an article yesterday about soaring fuel costs in the travel sector and how Canada's much maligned national airline (Air Canada) will be implementing a series of fees to recoup costs. The problem with this type of pricing strategy is the effect it has on your ability to build brand equity.

Smart Women Think Like 10 Year Olds!

This article is about reflecting on who you were as a 10 year old girl----before hormones and society began to manipulate your thinking. Are you still the authentic girl you were at 10? As women, we take on many roles between the ages of 16-35. Along the way, it can be a challenge to maintain our core, our authentic selves. It’s essential that we return to that place—our core so that we can live a full passionate and purposeful life.

More Questions, Better Questions
If you want more clients to say "yes," try asking more questions. Clients love to buy, they just hate to be sold.

8 Tips for Successfully Handling Customer Complaints

Everyone has heard the adage, “The customer is always right.” And while there are times that this idea can really be put to the test, quality customer service is something that every business, no matter what industry, should aspire to possess. Addressing customer complaints is a key part of nailing down that sterling customer service image. Customer complaints can actually benefit your business, as it gives you a clear idea of what areas need improvement and provides you with direct feedback from your clients. Deftly handling customer complaints can build you a strong and loyal client base; disregarding them can result in nothing but lost sales and a poor brand image.

Sales Training Closing the Sale

More books have been written on closing than any other function in the sales process. At each stage of the sale we get commitment to move forward so that when it comes time to ask for the decision it is a natural, logical and positive outcome. The commitment advances the sale The commitment must be to take an action; without getting a commitment on action the sales process will only go into “continuation” That is, it will potter on and on, till it finally peters out.

Value Added Selling
Value added selling is a proactive philosophy of seeking ways to enhance, augment, or enlarge on a solution for the Client. In value added selling you are always looking for ways to exceed the Client’s expectations.

There are Wolves at the Door and I Used To Be One
So you have decided to open your own business--to "Follow Your Bliss" as the wonderful folklorist and mythologist Joseph Campbell was wont to say. You are to be truly commended for finding the courage within to do so and taking that leap; but be cautious--there will be wolves at the door. I know this, because at one time I used to be one.

The 5 Major Skills you need to become a Great Manager
After hours of research and talking to successful managers at great length trying to establish the major skills you need to become a great manager, I have finally nailed it down to 5 key skills.

Book Review: Waiting For Your Cat To Bark?
The subtitle of this book (”Persuading Customers When They Ignore Marketing”) gives a hint about its purpose: how to appeal to your prospective customers. While the book can be enjoyed by any small business owner, the information is a bit more sophisticated than the usual “here’s some simple ways to improve your business’ marketing”.

The Basics of Emotional Intelligence: Emotions as Messengers
An article of 1256 words describing how to recognize and manage your emotions as well as how to control your behavior in response to the emotion.

Discipline
Self-control

Working with Wisdom: Control Freak Confidential
Linda Naiman answers questions about workplace challenges

Empowering Asian Mindsets through Coaching

Coaching is an excellent way to help Asians become more accountable to the results they produce. It is common to hear some Asian attribute their successess to luck and their failures to external circumstances. Holding this mindset does not empower them to move forward. This leaders and managers have an importatn role to help people in their teams take higher accountability for their results they generate. This can be accomplished through coaching.

In every Meeting/Gathering/Social events there are one or two people who stand out and automatically assume the mantle of a leader? What differentiates them from the rest?
Member Question: In a gathering or meeting there are some people who stand apart and guide,Lead the way for others during any occasion.It may be a fun occasion or a serious one,but they are always there for people to look upto. What makes them different form the rest?

Getting Along with Critical People

We can all be critical. Every day, we literally critique everything that goes on around us consciously and unconsciously. Unfortunately, some people tend to verbalize the thoughts many of us have learned to keep to ourselves. When things don't go our way or we're in a bad mood it is easy to become critical. It's true, miserable people prefer miserable company. Critical people actually feel better around others who share the same negative attitudes. Before we spend time learning how to cope with other people's critical traits let's make sure we have our own well under control. It can be quite challenging to get along with a critic, especially when we live, work or attend church with them. Here are 10 tips to help you get along better with critical people.

Book Review - A Whole New Mind by Dan Pink
This is a great book for leaders to read, digest, and start working on with their teams. Left brain prowess is no longer enough - you need to also sharpen your right brain!

Inclusiveness Expands Our Knowledge

Diversity can easily be treated as a buzzword, numbers game or as a program. When this happens, the full power and impact of its meaning is lost. Diversity is much more than a program, hiring a few people of different gender or ethnic backgrounds or allowing a few diverse opinions to surface from time to time. It is actively searching out and embracing the uniqueness, strengths and talents of all people

Anger Solutions™ at Work: Dealing with Difficult People

Let’s face it – if you’re not somebody’s difficult person today, you will be tomorrow. We all take turns being difficult for other people, just as they can be difficult for us. The difficulty comes from differences in personality, communication styles, personal preferences, and our expectations of how things “should” be. In this column, I offer some practical and simple techniques to de-escalate and win over the difficult people in your life.

Delivering Difficult Messages at Work

Whether the information needs to be shared with an individual, a group or an entire organization, these instances can truly become an opportunity for all parties involved. Opportunity arises when the outcome of the interaction leads to greater awareness, learning, motivation, support and creativity as well as a call to action. In this article you will learn how to deliver difficult messages while at work.

Do You Have The One Character Trait That Will Make You A Network Marketing Success?
Are you placing too much attention on mastering your product knowledge or presentation skills? There is one character trait that is often overlooked and could lead to the downfall of your network marketing business. This article explores that trait.

Empathy Means Not Going It Alone
When I feel overwhelmed, it's often because I forget that I'm not in competition with the rest of the world, but I always have the option to join in cooperation. That requires that I adjust my attitude toward the rest of the population of the world and see them as other 'selves' rather than threats. This awareness, this attitude, I call 'empathy'.

Empathy for Your Clients is Key in Communication
Communicating with your clients begins with learning how to do one skills well: empathize. Empathy says, “I feel your pain.” We want others to “get” us in a way that understanding alone cannot bring about. Do you know the top six ways to develop your empathy skills? Read on for details.

ROI: Return on Investment or Return on Illusion?
Do we really know what makes up a true return on investment? And more importantly, do we know the cost/benefit ratio well enough to really ignore understanding this elusive construct. Read here for the reality about ROI.

Selling Value

Selling has its own set of challenges and getting objections from your prospect rates right up there at the top. One particular and all too frequent objection you may here is the one about pricing. We’ve all heard it, “I’m afraid your price is a little high.” Keep in mind that people don’t buy Price, they buy Value, even though they won’t always admit it. This objection means that they don’t fully appreciate the “Value” of what you are selling. However, if this objection keeps coming up in your discussions, then it’s a good indication that they are interested. So don’t view this as a negative objection since it could simply be a buying sign. Unfortunately, many sales people start to discount their product in order to overcome this objection, which is the wrong way to go.

Salesmanship and Empathy
Increase sales production by tuning in to your prospect's point of view.

Are We Born with Customer Service Skills?

A skill is the learned ability to do something well. Customer service is ensuring the customer’s satisfaction before, during, and after a transaction. Better customer service is having empathy. Humans are born with the capacity to be empathic, but it is through our relationships and interactions with others during our formative years that we learn the foundation for remarkable customer service skills.

Don't Fake An Orgasm
In Consultative Sales Approaches, we're taught to say and do things that can backfire on our success. Learn how to be authentic and watch your sales grow.

Empathy Performance: Why It Is Important For Sustainable Team Cultures
This article addresses hiring criteria that minimizes the effects of conflict and communication on team cohesiveness. In this issue, we explore the universal team value, empathy, and why empathy skills are important for reducing conflict and improving communication for sustainable team cultures.

Inspirational Leaders Are Great Listeners
Inspirational leadership requires empathy... empathy requires deep awareness of the other person... deep awareness requires a gift for excellent listening.

Empathy: An Endangered Sales Skill
ALL agree that empathy is the ability to exhibit interpersonal sensitivity about another's concerns and understand another person's perspective. Clearly these two abilities are absolutely essential in sales success. But is empathy is in trouble?

How To Care About People
If you truly don't care about a person, it's impossible to show them any empathy, let alone respect. And without these foundational elements, you'll never inspire good things in others. That's why I've made inspirational leadership, with empathy as a cornerstone, the foundation of my coaching practice....

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