employee engagement

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A SYMPHONIC MASTERPIECE:
Learn to profit from the synchronicity of brand harmony and rhythm within your organization.

ANOTHER BRAND BITES THE DUST
Why high-potential brands may never make it to ‘GREAT’! By Suzanne Tulien, Principal & Co-Founder

Asking The Right Sort of Questions
To create great conversations, we need to engage fully with those we want to talk with. There are tactics that anyone can use to draw out the information that is so valuable, as well as showing an interest in the individual on the other side. It's not that difficult...

What is Employee Engagement?
“Employee Engagement (is) the ability to capture the heads, hearts, and souls of your employees to instill an intrinsic desire and passion for excellence.” -- Fleming and Asplund

The Two Most Effective Ways to Increase Employee Productivity, Customer Loyalty & Profitability

Wouldn’t it be great if you, as a leader, could wave a magic wand and initiate two simple tools that would almost guarantee an increase in employee productivity, customer loyalty and company profitability? Impossible, you say! After all, those increases require exhaustive planning, numerous employee training and business development initiatives, and a dogged determination to cut costs. In some cases, they even requires massive company reorganization – and everything takes lots of time and with no guarantee of success. Well, all that may be true. But consider another truth: By improving just two things --employee engagement and inclusion --you can immediately increase employee productivity, customer loyalty and profitability and it doesn’t take a long, drawn out program to pull it off. Let me explain . . .

Put Accountability To Work In Your Organization
Accountability begins with engagement: a heightened emotional connection to your company that influences your employees to exert greater effort.

The Bookend Process of Engagement
Winning people over takes more than using our charm; it takes influence... our personal power of influence... which is why I like to use 'book ends'!

Run Your Business Like Dan Cardone...
Dan Cardone is the Athletic Director at North Hills High School. Shortly after the tragedy in Haiti, he felt compelled to find a way to help those in need locally in his community of Pittsburgh, Pennsylvania. He focused his initiative on the concept of showing appreciation for others via the Five Good Deeds On Game Day program. Imagine the impact this simple concept could have on an organization.

Managing Change: Engage people to implement change
Change is constant and accelerating. The only thing we can be certain about is uncertainty. And we need to get used to it. Why is it then that many change initiatives are more stressful, time consuming and ineffective than they should be?

How To Retain Top Talent During An Economic Recovery

To prepare for the economic recovery that is coming our way, employers should focus now on boosting employee engagement in order to keep key employees when the economy recovers, the job market is expanded and more attractive employment opportunities arise elsewhere. Many skilled employees may be frustrated by the actions of their employers during the recession and are just waiting for the opportunity to run for the doors.

Third Generation Leadership and Teams

3G Leaders are not threatened by questions and discussion. They readily share all the information about what has to be done and the parameters within which it needs to be done. Then they seek to harness the expertise of everyone involved so that people are openly listened to and respected. 3G Leaders see themselves in the role of facilitators who are working with their team rather than as controllers to whom the team is responsible. 3G Leaders operate as equals with their fellow team members while being willing to accept ultimate responsibility if things go wrong - which, unsurprisingly, is not often.

Productivity Improvement from Employee Engagement, Process Improvement
Imagine having to achieve the same amount of output with half the number of people doing the work. This is a real challenge facing companies big and small in North America. By being a workplace of choice and relentlessly pursuing ways to boost output from existing resources, you can get a leg up on the competition in the short term and ensure survival in the long term.

Employee Motivation is Volatile: Employers Must Both Create and Sustain It!
CEO's must understand the impact of employee engagement upon the bottom line and attainment of strategic organizational goals. Too often CEO's overlook the relationship - and sometimes inherent opposition - between financial and human resources. The key to ROI here is understanding the difference between core (fixed) and situational (variable) motivational factors.

Key Management Development Secrets - The Importance of Listening and Questioning Skills
With communication being the most important of the competencies for anyone in a management role, the tools we need to use are pretty obvious. What we tell people and what they tell us, simple as that. Or is it?

What Notre Dame Football Can Teach You About Corporate Training

Taking advances from another industry and applying them to your business will separate and elevate you from your competitors. The military has been using video gaming for training since the early 1980's. Companies like Coldstone Creamery and Cisco are also using the interactive nature of gaming to reel in techno-savvy Millennials and educate them on both technical and customer service oriented skills.

The Science Behind The High Five (and how to make it work at work)
Organizations invest thousands of training dollars on verbal and electronic communication. Yet, even in this wired world, the most important connection is the human connection. The most significant aspect of this connection surprisingly is often unspoken. Researchers at the University of California at Berkeley have proven this on, of all places, the basketball court.

Moving to a 'consequential corporate culture'

In any organisation it is the behaviour of its’ people that lead to success, mediocrity or failure. Behaviours stem from a set of values that the organisation must understand and that leadership must role model. Behaviours must also have consequences for the values to have any credibility; an up side for good behaviour in terms of recognition and reward and a downside for poor behaviour in terms of challenge, coaching, training and development and perhaps even having to leave the organisation. In the article we provide 10 areas that you must focus on to embed values and the right behaviours in your business.

Cash is NOT King When it Comes to Employee Engagement
While money is important, cash is not king when it comes to engaging employees. Career development, work-life balance ---- these types of motivators will pay rewards far greater than cash.

Lesson #4: The ‘Golden Rule’ Is Your Golden Ticket To Success

There are some who would argue that there is no such thing as ‘business ethics’. Sharp is not one of those people. In outlining the credo with which he wanted to run his company, Sharp declared that the ‘Golden Rule’ was going to be one of the cornerstones of the corporate culture that he was trying to create. “We aimed to treat others as we would want to be treated ourselves,” says Sharp. “Enforcing our credo was the hardest part, and senior managers who couldn’t or wouldn’t live by it were weeded out within a few years.” It was a painful process, says Sharp, but one that had to be done.

Third Generation Leadership – Engaging People
Third Generation Leadership is based on engagement. And engagement requires that people do things - that they follow the leader - because they want to rather than because they have to. Engagement requires that the leader has developed sufficient levels of trust and respect with the followers that the followers are committed to the same course of action as is the leader.

Three Simple Techniques to Increase Sales
When it comes to sales, how you interact with your customers is everything. Salespeople need to be engaged, always communicating and always present.

Global Employee Engagement Declining
Most recent study of employee engagement levels by Hewitt Associates found that engagement levels at the end of the June 2010 quarter represented the largest decline Hewitt has seen in 15 years.

Change for Good...What You Leverage and Measure, You Get!
Planning for change is a key phrase of the day. We all know why...we have to get better, be more productive, drive more customer loyalty, make less errors, do more sales, achieve more employee engagement. "You can't manage what you don't measure" is a companion mantra, acknowledging the value of meaningful change metrics.

Employee Engagement From The Start = Production
Don¡¦t Assume It¡¦s About Money; keeping employees engaged is important in this economy, but I believe employee engagement matters, regardless of the economy. Most companies are not changing the way they hire or engage current employees, although they should by implementing these 3 components to effective employee engagement.

Are You Customer Centric?
If you want your business to grow, drive the bottom line, and have happy customers that love sending you business, then build a customer centric culture!

CAN TECHNOLOGY IMPROVE EMPLOYEE ENGAGEMENT?
Studies around the world have revealed that engagement levels have a direct impact on employee's performance and consequently on the bottom line. A well established co-relation exists between employee engagement and business results.

A Battle for the Mind

Almost every person is born with virtually unlimited potential in terms of their ability to develop. Not everyone can be (or wants to be) an elite athlete or a Nobel Prize winner, but almost anyone can mature to be the person that he or she wants to be. The problem is that, in many cases, this maturing is negatively impacted by our self-talk. And much self talk arises out of feedback we experience. Third Generation Leadership operates in a different mind space.

Leadership Development is Key to Organizational Success
Financial measures are not effective measures you can put on a leadership course. What you can do is measure changes in behavior and attitude in the company over a period of time. The effectiveness of leadership training can be measured through a rolling employee survey. Ask employees how their managers are behaving.

Serving Up Employee Engagement in the Restaurant Business
With the enormous buzz in the restaurant industry, what can managers do to promote growth and maximize profitability?

What Is a Strategy Map & Why Do I Need One?
Review of Strategy Maps and how they enhance the strategic planning and execution process. Strategy Maps are the foundation for Balanced Scorecards.

Passion Trumps Engagement...And Annihilates Satisfaction

Employee satisfaction may not be a bad thing, but it could be a huge distraction from giving people what they really need at the core - to make a difference, to do valuable work, to count. And it could be a bad thing if it shrinks people's souls and the organization's performance. With regard to people, passion does indeed trump engagement. And it annihilates satisfaction. And really, everything else.

Effective Leadership – the key to staff retention

The current economic climate dictates that it is now an employers market, however what will happen when the economic crisis we currently find ourselves in subsides? Are you confident that your talented employees will remain with your organisation? Or do you believe you need to act now to ensure your talent is retained in the future? Over the next few weeks we will look at strategies for ensuring your key talent are engaged, motivated and ultimately committed to your organisation and its objectives, regardless of how green the grass may appear on the other side. This week we will look at the important role leaders play in talent retention...

Outplacement…the Key to Talent Retention?

90% of organisations indicating that they have been negatively impacted by the current economic climate (HDA Outplacement Survey 2009); how have these organisations successfully navigated through these difficult times to ensure that those leaving the organisation are sufficiently supported into their new roles; while also ensuring that the ‘survivors’ remain engaged, motivated and ultimately retained? The majority (80%) offered outplacement support (HDA, 2009)!

Ten 2011 Workforce Predictions
We can all take a collective sigh of relief as 2010 comes to an end. We finally finish a difficult year and frankly a trying decade. As we enter the New Year, there is reason for optimism. The economy is rebounding and businesses and employees can expect good things to follow. My workforce predictions for 2011:

Focus on Problems Not Symptoms To Improve Strategic Execution and Results
Consistent execution and therefore results vex many small business owners to C suite executives. Possibly the reason for this is the strategy may focus on the symptoms and not the real problems.

Train to Ingrain: How to Make Learning Stick

It’s rarely about strategy, culture, benefits packages, and perks when it comes to keeping great employees. While those conditions may help to initially attract your people, they're not the key factors for keeping people engaged, motivated and productive. The reality is: People quit managers; not companies. If you don’t want them to quit your managers, you need to develop a management team with practical leadership skills that stick. Too often top executives realize that their leadership team knows the business and are skilled technical people--but they are poor managers. To solve the problem, the organization will often spend top dollar to hire an excellent training company, which, in turn, delivers great training that everyone enjoys. However, in the end, the results are disappointing. Learn why and how to optimize your investmemt.

Mother of a sales performance
As the New York Stock Exchange is now looking at "employee engagement" as a significant predictor of higher share value and market return, and given we are all competing, not just for clients and market share but for good employee talent, maybe a key performance indicator for sales management could be in Organisational Citizenship Behaviour (OCB).

Employee Retention: 7 Tactics to Retain Your Most Valuable Asset

Recent surveys show that senior executives place employee retention as their greatest staffing concern. And so they should. Employers who are able to minimize their employee turnover during this recession period are going to emerge from it stronger and healthier than those companies whose employees have defected. You should be doing everything you can to make sure that you keep your employees happy, engaged, and productive. Your company depends on it, and here's why.

Employee engagement -How do great leaders do it?
Great leaders set worthwhile goals and champion exciting ideas. They create 'meaningful' work for their people. These are the hallmarks of great leaders. Such leaders keep their people engaged.

Eight Ways to Engage Employees and Power-Up Performance During a Recession
Imagine a workplace in which employees feel important and listened to…Now stop imagining it and CREATE it!

The Value of Employee Engagement Surveys as Part of a Change Management Strategy
If you just change the paradigm from budget cuts... to opportunities, growth and involvement your organization's business results will be your barometer of employee engagement...

Using Employee Engagement & Satisfaction Data to Strengthen Company Performance
Article discussed the differences between employee satisfaction surveys and employee engagement surveys as they relate to company performance.

Motivating people -how do leaders do it?

Good leaders expand the horizons of what is possible through a stream of ideas. They make work worthwhile. They go beyond knowledge and skills and evaluate, counsel, and place people using a framework of values and critical-to-work behaviors. They ensure process improvements. Great leaders develop good leaders by investing their expertise and time in people. Such great leaders regenerate their organizations. They are truly regenerative leaders.

Evolving to adopt Social Media…
For my company it’s no longer a nice-to-have. Within the next five to 10 years, our younger workforce will expect us to match the pace of the Internet and deploy social media tools. If we don’t our messages will not be heard.

Two Incredibly Powerful Words
Are you fueling recognition, leadership, collaboration and results? Are you creating employee engagement? Two little but oh-so-big-and-powerful words can make all the difference! Are you using them wisely,well and often?

Do You Want a Reputation for The Best Place to Work?
With employee engagement and employee motivation at serious lows while organizations prepare to leap forward out of the great recession, the shuffel for who works where is about to begin. This article explores what employers can do now to improve engagement and motivation within the workforce so they can attract and retain the best post recession employees.

The Trusted Authority - Out Care the Competition
And become customer obsessed. Consumers would pay 5 to 25% more to ensure a superior customer experience

Increase Employee Engagement and Shift the Curve in Your Favor
Research suggests that only 11% of the workforce is actively engaged managers must play an active role in trying to increase employee engagement. The impact to productivity and retention depends on. The success of your business depends on it as well. This article suggest 3 steps to increase employee engagement for your staff.

Motivation
There are employee engagement and motivation programs from ABC Analysis to Zero Defects, and many work well at least for a time. But employee motivation is pretty complex. This article outlines classic ideas to motivate employees, and insights into 2008.

Improving the bottom line

Within 100 days it is possible to achieve outstanding improvements to revenues and profits. Organisations have increased revenues by as much as $27 million in this time and both large and small organisations have proved that the results are sustainable. The key lies in the way that we lead - moving to a leadership approach that is based on engaging people both within and outside of the organisation.

Employee Engagement - A Silver Bullet

Employee Engagement is much discussed by HR Executives and Organisational Development professionals alike. The question we are most asked is "How do we improve engagement?", followed closely by "Do we use a performance development system, leadership training, incentives, work-life balance or something else ?" This White Paper outlines a systematic way to increase engagement across the entire workforce and then maintain high engagement.

A Brand Fit for a Princess
Brands are created and brought to life by people.

Five Questions to Evaluate Employee Engagement
When I think of employee engagement, I think about organizational commitment, empowerment, communication, and results! I think about employees who strive to "be the brand!" The following is a list of five questions to evaluate employee engagement.

The Importance of Being Earnest
How important are expectations to your professional success?

Herd Mentality
Booths featuring products and services related to employee engagement, web-based delivery, global performance, and talent management were overflowing with conference attendees as I walked the trade show at a national conference where I was speaking. Just a few years ago the magnets were initiatives like total quality management, six sigma, diversity, work-life-balance, and customer driven.

Imagine All the People

“Imagine all the people living life in peace” sang John Lennon in the 70’s and it’s still being played today. Well, imagine employees working everyday in harmony and peace and happily contributing to a healthy and highly profitable organization. Sounds like wishful idealistic thinking from the 70’s, right? But recent studies show that this is possible. The global consulting group Towers Perrin has published their annual global study of employee engagement, which shows just how motivated people are to perform at their best.

Are Your Communication Strategies Really Engaging Employees?
Employee engagement is a shared understanding of the issues that affect the business, and that understanding leads to changes in employees' attitudes and behaviors... help employees truly understand the issues and make a meaningful connection between their jobs and those issues...

SIX SIMPLE STEPS TO ENHANCING YOUR WORK ENVIRONMENT
Human Resource Specialists nationwide agree: the foundation of a healthy culture (and therefore ultra-competitive edge) is engaged employees – you know, the ones who are the face and voice of your company – the ones who will determine the success or vulnerability of your business....

Employee Engagement: How to Keep From Boring Your Employees
Have you ever wondered how your organization can keep its employees from feeling stale? Have you ever felt stale? In this article we explore ways to help keep employees feeling fresh and involved within their organization.

How To Make Your Next “All Staff Meetings” Interactive And Engaging
For organizations with 200 or more employees, the All Staff Meeting is an opportunity to spark employee engagement and to build team loyalty since the size of your organization can lead to “disconnects” between employees and company leaders, and confusion over company goals. This article explores six tips for making sure your next All Staff Meeting interactive and engaging.

How to Tell if Your Employees 'Get' Your Brand
These eight questions help determine if your people are a differentiator for your organization.

Are you or your employees engaged with your organisation?
Although the term 'employee engagement' is relatively new, the underlying concepts have been around for many years. Cultural change programs often have a similar focus, as do internal branding programs. Do you have it? Does your organisation have it? If you don’t, take action NOW.

Using the Senses to Engage Employees
Since we can actually use aromatherapy to manage our minds and our moods, it should come as no surprise that a forward-thinking training company in Singapore is using visual and auditory, as well as olfactory cues to make employee training more effective.

Using the Senses to Engage Your Employees
Since we can actually use aromatherapy to manage our minds and our moods, it should come as no surprise that a forward-thinking training company in Singapore is using visual and auditory, as well as olfactory cues to make employee training more effective.

Why Invest In Leadership Development

There is a growing leadership crisis in America. Large numbers of "baby boomer's" are reaching retirement age. As a country we decimated mid-level management for the past several decades. We did not spend the time, money and effort to groom the next generation of leaders. Many organizations will now have to play catchup if they are going to have the leadership to remain competitive. Leadership or executive coaching is a viable path forward.

Relationship Basics
People who are winning at working understand relationship basics. Common courtesy, mutual assistance, timely communication are tools they use to build, foster, and enhance their relationships. They understand their relationship approach is a reflection of their foundational principles. And those principles start with giving.

Mega-Trend: WorkLife Initiatives Take Hold
In our tight job market, employees may have more of a say about when, and where, they work. According to some new studies we might be seeing more of that in the form of worklife balance initiatives.

WorkLife Balance & Employee Engagement
An engaged employee is likely a more productive employee. An attitude adjustment or a morph of strategy can foster worker loyalty for both small and large businesses. Addressing the concerns of your workers with regard to worklife balance is another way to create better relationships between the rank and file - and top brass. And those changes just might impact your bottom line in the end.

How High a Priority Are Your Employees? Are You Sure?
Leaders who want their organizations to be successful first and foremost must focus on helping their employees become fully successful. When employees are fully successful, their productivity skyrockets, and customers are delighted because the organization is able to deliver, or over-deliver, its promised value.

How to Accelerate Success: Create an Appreciative Culture
More than a dozen years ago a friend introduced me to a relatively new concept called appreciative inquiry. It has changed my life dramatically, as well as the lives of individuals and organizations who have adopted this framework. And it is a critical component of organizational success.

Human Work Makes For Happy Workers
On a recent trip Eileen McDargh discovers what makes the difference in the lives of workers that keeps them happy or makes them miserable!

2 Simple Steps to Organizational Alignment
“How can leaders align employees’ interests with organizational goals?”

The ROI of Employee Engagement

Over the years there have been recent talks on how to keep employees engaged. The engagement challenge is especially pertinent in this economy, where organizations are feeling pressure to keep their talented employees. Consumers still expect the best from the organizations they patronize, and the only way to produce such results is with talented employees. An employee’s attitude about the organization shows in his / her productivity and quality of work. In order to keep such employees stimulated, organizations have to keep their employees engaged.

Employee Engagement Declining
An inside look at Randstad's studies on employee engagement

Increasing Workplace Stress is Hazardous to Health
Employees are working longer hours and enjoying it less.

Th Case for Charismatic Leadership

Research shows that Charismatic Leaders and Charismatic Managers have more impact and influence, and are better able to transform workforce attitudes, beliefs and behaviours. Global research by Hewitt Associates who pioneered the measurement of employee engagement in the early 1990s found that employee engagement is higher at double-digit growth companies. The quickest and most cost-effective way to build high levels of engagement is by developing the charismatic potential of the leadership teams.

Success! 3 Steps To Define, Live, Own Your Values
If you could choose only one area to begin your journey to make 2012 your year, then I would advise you to define, live, own your values.

Getting Employees to Focus
As a business leader, you know how much time, money, and energy is spent trying to bring in the best team members possible. Now that you have them on board, how do you keep them engaged? Getting employees to focus is all about providing clear communication using every available tool.

How to Sink a Brand
All the advertising, branding and marketing you do is at the mercy of your employees.

3 Warning Signs For Leaders
Organisational failure doesn't "suddenly occur" - there are always indicators available for the organisation's leaders. Unfortunately some leaders either don't know what signs to look out for or, unfortunately too frequently, ignore the signs when they do see them

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