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employee interaction Tagged Articles



Human Resources – Beyond Applications and Handbooks
Today’s fluctuating economy calls for a fresh look at the foundation of every corporation’s success – your employees!

Other employee interaction Related Articles

Customer relationship management (CRM) in medium-sized enterprises.
Customer Relationship Management (CRM) is the active set-up and preservation of long-term profitable customer relations by interaction with the customer. The interaction is made by use of suitable technologies, value increasing business processes and content employees.
Employer successfully questions an employee’s medical certificate
In a recent case before the Federal Magistrates Court it was determined that the sacking of an employee for not attending work was lawful, despite the fact that the employee had a medical certificate which permitted the employee to not attend work.

Five Secrets to Becoming the Perfect Employee That Everyone Wants – Part One
With ever increasing deadlines, decreasing resources, and changing workplaces, sometimes it can be challenging to be a good employee, much less a perfect employee. The employee who can rise above the everyday problems and embrace challenges will be the person that every employer wants. The following are five secrets to being the perfect employee everyone wants.
From Web 2.0 Social Shopping Success to Web 3.0 Targeted Business Triumph
The early days of the Web allowed users to search for information and read it. Very little user interaction with the content occurred if any, unless the user needed a shopping cart. This was known as Web 1.0, a type of read-only web. With the advent of Web 2.0, the goal transforms from one of presenting information for global access to one that also allows user interaction through content contribution, interaction with other web users, and more.

On Your Six, Boss!
The relationship between employer and employee in small businesses is often a very personal one. There is more camaraderie, more trust and more interaction than one typically finds in a large company. Small business employers know the stories behind their employees and see them as people with families, mortgages, college tuitions, etc.
Is Your Mouth Costing You Money?
I share an office with 7 other people, so you can imagine how much chatter, interaction and “sharing” goes on, whether I want to listen or not. Each day I hear what is happening in the other businesses through the walls and in the hallways. As I was listening to one co-worker share her most recent interaction with a client, it dawned on my how powerful the story you tell impacts your listeners (even those who just passively overhear you) and your income.
Does Your Team Send The Right Message
In this new economy trust and value have become the new Return On Investment. Trust is built through consistent interaction with your company, and value is simply the customer believing they are heard, cared about and their needs are met. As a business owner, you may be delivering that kind of service on a day-in and day-out basis, but what about your team? Are you sure that every time a client calls your office, one of your locations or works with a new employee, that they are getting same message or service they have come to count on?

10 Tips for Improving Staff Morale
It's often been said that employees leave managers, not companies. Research conducted by the Corporate Leadership Council (2003) provides support for this assertion. This study found that managers have a significant influence on a worker's level of commitment to their job. The study revealed that more than 70% of an employee's commitment is directly related to the interaction they have with their manager. If the manager/employee interactions are negative, low morale will often result.

Sales and Service: 7 Steps for Positive Customer Interaction
During every customer interaction, whether it’s three minutes or an hour, you leave something behind…a person who is either better or worse off than before their contact with you. To build customer loyalty we need to leave each person better. Here are seven things you can do to make sure you have a positive interaction with your customer.
Behavioral Attributes of leaders and followers within an Open Organization Structure.
Organizational design and its effects on employee behavior has become an important focus of the modern organization and its leaders. No longer can employers rely on the traditional models of design structure, function and employee interaction. The current business climate almost instinctively requires organizations and its members to become more agile in their response to the ever changing economic conditions. Organizations must learn to develop processes to share knowledge and resources across boundaries to achieve stated goals. The purpose of this article is to introduce the emerging concept of the Open Organization structure and the behavioral attributes of the leaders and followers within its system.
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