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LISTEN UP LEADERS: The Frontline Makes Your Bottom Line
Does your staff treat customers badly even though your advertising claims you are #1 in customer service? Learn why it is critical to retain current customers and what you can do to improve customer service while managing your company reputation on-line and off.

Essential Top 7 Communication Skills for Entrepreneurs

As a communication coach, trainer and yes entrepreneur, I get the chance to run workshops for entrepreneur and small business organizations, as well as personally coach entrepreneurs, consultants and other coaches. Each year the titles of the workshops may change but the core values do not. The question we must ask ourselves is what are the essential communication skills entrepreneurs need? I want to share them with you, so you can start to develop your talents as quickly as possible, and assess your personal and team communication strengths and weaknesses.

Teaching Old Skiers New Tricks

We recently went on our final ski trip of the season to Maine and thought it would be a great idea to brush up on our skills by taking a couple of lessons. Our instructor turned out to be a twenty-something guy who talked a lot and knew his skiing inside and out. Our little group of students included two middle aged ladies from Montreal, a young couple from Boston, and a 73 year old man from Germany, who had skied all his life, but was trying out new parabolic skis for the first time.

Learning at the Frank Sinatra School of Leadership
When a dog lies down on command-that’s training. When Fido places an online order for a doggy bed, then lies down-that’s development. Training is about learning to do things; development is about thinking things through and deciding to do things differently. Another way to put it is that training is about “doing” while development is about “being”.

All Aboard the “Neo-Millennial Learning” Train
Emerging jargon in the training business includes terms such as”neo-millennial learning styles,” “mediated immersion,” and “distributed-learning communities.” Is all this just training industry obfuscation or do these new terms indicate substantive changes in the way people learn? We argue for the latter!

Need to be more creative? Give yourself a “Whack on The Side of the Head”
Can you train yourself to be a better creative thinker? Answer: Yes! Everyone can be more creative, so says Roger von Oech, author of a great little book called “A Whack on the Side of the Head - How You Can Be More Creative”.

Turning a Cinderella Training Course Into a thing of Beauty
Too many learners leave training programs as wise as when they went in! Some participants take away a few nuggets but frequently forget them in short order. This is particularly true in “soft skills training”. So if this is the case, why do organizations spend so much time, money and effort in providing employee training programs?

Online Training - Does it Work for Smaller Businesses?

Large corporations can afford to send employees to expensive external training courses or to bring trainers in-house for workshops, seminars and other educational programs. But how can small businesses make sure that their employees have similar opportunities to learn and develop their skills? The answer – more small businesses are turning to online learning for high quality learning for much less money. The primary benefit of online learning for small business is cost savings. Let’s say you wanted to become a Microsoft-certified systems engineer, which requires a multi-day course. That would run about $2,000 per person. But online, you could get the same instruction for under $200 per person. When you factor in the cost of airfare, hotel, and other incidental costs, the savings can be even more dramatic.

3 Employee Training Tips for Managers
If your job involves managing people, it also involves training them. Find out why teaching is something every manager must do and learn how to improve the effectiveness of your employee training.

The French Open and Customer Service Training

Did you know that the word discussion comes from the Latin root “dis,” which means “apart,” and “quatere,” which means “to shake,” so the word discussion literally means: “to shake apart.” This, of course, is what we do to each other when we are having heated discussions! The word dialog, on the other hand, comes from the Greek root “dia,” which means “across,” and “legein,” which means to “speak” – literally “to speak across” (i.e. – to engage someone in a conversation by reaching across to them).

Formalized Employee Training

When it comes to training, the innumerable choices in terms of training companies can be tough to navigate. Getting quality employee training is an off-putting task for an employer to attend to, which is why information about formalized training can be so difficult to come by. In order to plot a course through the web of information, it is suggested that employers collect internal information first and seek help second.

Calculating Training ROI

When it comes to employee training, there is a lot of ambiguity surrounding return on investment (ROI). Many companies refuse to train employees because of this uncertainty, while others refuse to invest any significant amount of capital in the education of their workers. Others overinvest in employee training and wind up losing money and workers to greener pastures. What is the appropriate level of balance when it comes to calculating ROI of employee training?

Assessing the Need for a Training Consultant

When companies find themselves in the market for employee training, the results can be overwhelming. There are several options and several companies that offer training services. Deciding on one to utilize requires a fair bit of research and introspection and many companies cannot bear to lose the time required to determine a result. As such, some companies decide to hire a training consultant to assess need and hire training companies, if necessary.

Employee Training for Retention
Much is made of training employees to keep them around, but whether employee training for retention works or not remains to be seen with any long-term data. Keeping good employees is tough for business owners, so the carrot of training and improvement is often used to retain quality staff. But is this a cost-effective way to ensure a superior staff or is it too uncertain?

Benefits of Blended Learning
In terms of adult education and employee training, “blended learning” tends to be a term that makes frequent appearances. Few actually know what the term means, however, leading to confusion and failure to implement it as a sound strategy.

What are Training Brokers

Training brokers exist to help companies plan the training for their employees and to help organize further education for staffers. Intensive training needs often require some form of middle ground in order to sufficiently classify the proceedings, which is where a training brokerage comes in handy. It can be difficult to conclude whether training needs to be outsourced or take place in house, but a training broker can help gauge business needs and lead to decisions on diverse related matters. In short, a training broker completes the associated tasks with organizing training for employees. Any directorial tasks, such as scheduling or budgetary scrutiny, can also be left to the broker. He or she will work within a complex of allied groups to supply the business owner with the essential information about training programs,etc.

Training vs. Coaching

Getting lost in the buzzwords of education and employee training? With so many terms and idioms, it’s easy to lose sight of the big picture. Between in-house training and outsourcing, e-learning and classroom education, and various other terms, it’s hard to imagine things could get much more pointlessly intricate. Yet the wordsmiths are at it again and the debate between training and coaching rages on.

Advantages of Classroom Training

E-learning appears to be on the cusp of taking over employee training, as it provides a platform that cannot be beat for convenience and affordability. Most companies are turning to some form of online instruction to help give their workers the edge when it comes to education. Despite this, there are some purists that hold on to the notion of classroom training. Sure, it has its advantages. But is there really a good reason to choose classroom training over modern e-learning?

Advantages of One-on-One Computer Training

The fine art of training employees has become a life-saver for many companies. No longer does training employees need to mean a stuffy room on weekends with leftover donuts and stale coffee. Workers now desire to improve their skills and the convenience of being able to do this has changed the field. There are countless companies that specialize in training employees (and employers), making the market wide open for various learning styles.

Budgeting for Employee Training
The issue of employee training is a contentious one, especially when it comes to budgeting. How much is too much in terms of allocating funds to training staff? Is it an investment or a redundant expense? It seems that business owners around the world are divided on the issue.

Free Employee Training

Free training for employees often sounds too good to be true. Far too often, it is. In today’s economy, disposable income at most companies is tight, especially smaller businesses. While larger companies may thrive under new economic stimulus packages, small businesses run into trouble when it comes to financing just about anything. Free training becomes a carrot that many small businesses simply will not ignore. But is free training worth the time?

Incorporating Training Allowances into Compensation Packages
Retaining quality employees is tougher than ever in today’s aggressive markets. Today’s worker tends to work numerous jobs before retirement, whereas decades past saw workers stay with one job for twenty or more years before moving on. With more jobs on the market, companies have more to offer future employees. On-the-job training is one carrot dangled to lure new employees.

Stretching the Training Budget

With rising costs and changing economies, the constraints on small businesses become even more difficult to manoeuvre. Among the first casualties to resource cuts is the training budget, as many employers consider training their employees to be an avoidable expense. Good training is expensive and many smaller companies purely do not have the capital to afford it. Luckily there are ways to enlarge and extend the training budget so that education can still be considered a part of the business plan.

Tuition Reimbursement for Employees

Tuition reimbursement is often seen as a risk among employers. Some consider the act to be mere encouragement for staffers to head out the door after receiving modern training. Others consider the risks associated with supplementary education to be far from worth the reward. Still others simply refuse to support the further education of their workers on theory. Out of all of these reasons, however, there is not one with enough sincerity to dismiss this often-beneficial practice.

How to Get Your Managers and Employees to Follow Through with Outstanding Sevice

Whether you are an organization of 25 or 5,000, one of the greatest obstacles to a well run team is getting your managers and employees to consistently treat your clients and customers right. Far too often, the customer service training program that is completed gets mediocre results. The employee of the month program seems to die a quiet death. The motivational posters urging employees to excel in being a team player and delivering excellent service appear to be useless. What is the missing link that will bind these and other reinforces together to create the changes you want? Find out by reading this educational article.

Delegate to Accelerate Success: Seven Team Building Secrets for Team Success
So how do we successfully delegate tasks? Here are my seven steps to delegating tasks to achieve success. These tips can not only be used in your organization for more success, but in every aspect of your life to accomplish more.

The Importance of Further Training and Education for Employees
Businesses wishing to retain the best employees and stay competitive in the marketplace today must offer further training to their personnel. Employees respond positively to the opportunity to improve their job skills, which results in greater job satisfaction. A well-trained staff with good morale is an enormous asset to any company.

Three Tips for Teaching Audio Conference Training Sessions
Do you need to learn how to deliver training via an audio conference platform? Here are three tips to help you get started.

How To Make Your Next “All Staff Meetings” Interactive And Engaging
For organizations with 200 or more employees, the All Staff Meeting is an opportunity to spark employee engagement and to build team loyalty since the size of your organization can lead to “disconnects” between employees and company leaders, and confusion over company goals. This article explores six tips for making sure your next All Staff Meeting interactive and engaging.

Human Resources Consulting

Whether it’s for education, training, or data management, handling legal affairs or drafting policies, human resources consulting can help organize your company so that it is better able to reach the next level of success. But once you recognize that you need some help, what next? How do you go about finding that right consultant that will not only work well with your corporate team, but will be able to provide you with the appropriate steps to take to be able to move forward?

Employee Training Plans: More Powerful with a Results-Oriented Job Description
Employee training is all about improving job performance. Since the job description is all about job requirements, it stands to reason that it is the best base for identifying training objectives and methods. A Results-Oriented Job Description not only defines job requirements, it more importantly highlights the results that must be accomplished, and thus, explains why training is important.

Employee Training: A Management Perspective
The article discusses the approach and insights to Employee Training by capturing discussions with employees, HR and Training departments of various companies.

Using the Senses to Engage Employees
Since we can actually use aromatherapy to manage our minds and our moods, it should come as no surprise that a forward-thinking training company in Singapore is using visual and auditory, as well as olfactory cues to make employee training more effective.

Using the Senses to Engage Your Employees
Since we can actually use aromatherapy to manage our minds and our moods, it should come as no surprise that a forward-thinking training company in Singapore is using visual and auditory, as well as olfactory cues to make employee training more effective.

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