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10 Ways to Break it to them Gently - Diplomacy tips that keep customers
The task of giving bad news goes with almost every job. Employees may have to inform their customers of a price increase, of a product being out-of stock, or that their children aren't allowed to use the company's coat racks for rappelling practice. Employees facing these scenarios worry that the customer could become defensive, offended, or worst of all -- simply take their business elsewhere. That's a scenario where everyone loses. Employees get stressed, absenteeism and turnover increases, and customer retention plummets. Fortunately, there is hope.
Managers Where Are Your Ethics?
The U.S. workforce is very tight and finding good employees is extremely difficult. Are your managers contributing to higher turnover because of poor ethics?

The Perfect Fit
Have you looked at your selection processes recently? What is your staff turnover like? “Let's assume the average salary of employees in a given company is $50,000 per year. Taking the cost of turnover at 150% of salary, the cost of turnover is then $75,000 per employee who leaves the company. For the mid-sized company of 1,000 employees who has a 10% annual rate of turnover, the annual cost of turnover is $7.5 million!” * So how do you go about ensuring you select the right staff, who will fit well with your organisation, and who will stay with you?

Turnover, what does it cost?
Reducing turnover is a critical step in improving your resiliance during tough economic times. However, Retducing turnover isn't enough, you must retain the right employees. This is the first section in a four part white paper on reducing employee turnover.
Understanding and Calculating the Cost of Turnover
A brief look at how one determines their turnover rate. Another article details the causes of turnover and how to reduce it's impact on your organization.
Employee Retention: 7 Tactics to Retain Your Most Valuable Asset
Recent surveys show that senior executives place employee retention as their greatest staffing concern. And so they should. Employers who are able to minimize their employee turnover during this recession period are going to emerge from it stronger and healthier than those companies whose employees have defected. You should be doing everything you can to make sure that you keep your employees happy, engaged, and productive. Your company depends on it, and here's why.

Employee Turnover - What is it costing you?
In today's economy it is more important than ever to avoid turnover. Turnover is extremely costly. These are the factors you need to consider when estimating what the bottom line is when it comes to calculating turnover.
Role of the Supervisor: Retain Your Best Talent
Employees’ confidence in the ability of their supervisor is one of the most important predictors of retention. Employees want to feel proud of being part of a successful organization and therefore worth an investment of their time. Supervisors must accept the fact that to a large degree employee turnover is their responsibility.
Incorrectly Assessing A Job Applicant's Motivation
In today's highly competitive and turbulent business environment, hiring average employees can spell "failure". Companies can not afford mediocrity while their competitors are striving to be the best. Hiring impacts profits in more ways than most companies realize. A Harvard Business School study determined that more than 75% of turnover could be traced back to poor hiring practices. The decision to hire -or not to hire- plays a significant role in turnover. The leading contributor to turnover is often not what happens after the employee is hired, but rather the process leading up to it. And turnover is not always bad if it's a bad hire that's leaving. You have to wonder if you really are hiring the best we can.
Preparing for the upturn - Retaining and attracting the best skills in the market.
With the first signs of economic recovery upon us employers need to be prepared for the upturn, they need to focus on retaining skills and keep employees engaged in their work, if voluntary turnover increases after an economic downturn, then companies have to bear the costs to recruit, train, and attract new employees to replace those who have left. Replacing lost employees quickly becomes expensive. Not only does turnover have financial implications, it also impacts workplace performance. However this is just the tip of the iceberg as customer relationships are impacted, knowledge is lost and often other employees have to pick up the slack, causing increased levels of stress among the remaining workforce.
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