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To Socialize or Not
I am often asked by students if it is a good or bad idea for a leader to socialize with subordinates outside of work. There are a lot of tradeoffs, and this is a complex question. I break down the variables in this article.

The Pitfalls of Delegation
Delegating has become a major marker of good management skills, but overtime the effort has lost its connection to reality. Delegation is not always the answer, but rather an important tool to be combined with staff management and strategies that bring out the best in people without risking the quality of work outcomes and results.

A Topgrading Tool
What tools can I use to select the best employee?

Buying Help at Discount Pricing
Do you always pay the lowest price for labor?

Dealing with Difficult Employees
Managing people is never easy, and some employees make it even more difficult. These challenging employees can try your patience and take a lot of your time and energy. It requires skillful management to turn these employees around and make them into productive workers.

Listen to Your Employees
If you do not listen to your employees, you are probably making a major mistake.

Listen to Your Employees
If you do not listen to your employees, you are probably making a major mistake.

Performance Appraisals
All organizations should have formal performance appraisals. The following is a guide for a good appraisal system.

Topgrading
How do I chose the best employees?

The Balance of Managing
How many small business owners say they don't have time to manage? They must do it themselves.

Pay-For-Performance
Still facing the realities of this recession? Contemplating laying-off employees while knowing that doing so will further hurt the business? Using pay-for-performance plans may just save your employees and better position your business for the recovery when it finally arrives.

Are your employees spending too much time on Twitter and Facebook?
When the internet was introduced to offices over a decade ago, employers were worried that employees would spend more time surfing the internet than they did working. The expression “cyber slacking” was born. In 2009, social networking sites such as Twitter and Facebook have taken the internet to a whole new level. No longer is the internet just used for reading content, now people can interact with their friends in real time whilst sitting at their desks. To further promote interaction, developers have come up with a vast array of applications where users can play games, send virtual gifts or compare themselves to a celebrity. Hey, you can even run your own virtual farm from the comfort of your office cubicle. Therefore, it is not surprising that employers are worried that no work will get done.

Is slash and burn the right strategy for your business?
When the economic downturn first started to impact John’s business he was quick to act. First signs that turnover was dropping caused John to focus on his biggest overhead – the wage bill. A swift round of redundancies gave immediate relief and he was able to sustain profit levels on an even keel. Six months later, however, turnover had dropped even further and he was facing a personal grievance claim from one of his employee’s with a possible payout of $1000s.

10 Simple People Skills To Successful Management
Getting the best from your people is vital if you are to make the best progress in your business or organisation. Much comes from the way you interact personally and there are just ten key actions to take to build great, fulfilling and productive relationships...

10 Steps When You Need Help in Your Business
You start off alone. Be it as a solo business owner or a manager looking after a part of a larger business. It gets busier, you get distracted from what you want to do, because there's only one of you and you've only got one pair of hands.

Are your employees holding you hostage?
Ever had an employee who made outrageous demands (for salary, promotions, time-off etc) and you gave it to them because you felt you ‘had no choice’? As a leader, it’s important to manage your business strategically. Here’s ten tips on managing those who try to make themselves indispensible…

How to Burn Out Your Employees during Tough Economic Times
Tough economic times can create the perfect storm for job strain but managers have more control over their employees' stress than they realize.

Hire Only The Best People
Are you interested in learning about ten keys to hiring and retaining ONLY the top 10% performers of high character and commitment? Do you want customer-satisfying employees one and all? Read on to discover the steps you can take to hire only the best!

Keep your employees motivated
Keeping up your staff morale is important whether things are going well or not so great with your business. Motivated employees make for better business all around. Let's look at various ways you can keep your employees motivated.

Setting goals for your employees
When it comes to setting targets for the financial year, most SMEs think "operations, growth, expansion, profits" and so on. These are all necessary elements of successful planning, but what about setting goals for your employees? Is it necessary, and if so, where do you start? This article can be used as a guide for individual goal-setting and measuring achievement.

Everyone is in Marketing
This is critical. Most of us are not aware of the impact all of our employees can have on the customer.

Happy Employees = productive employess
As the owner of a small business, you may wonder what your employees' emotional or mental health has to do with you. Well, not only does an employee's mental frame of mind impact directly on his or her ability to perform, but also on your organisational productivity and profitability.

New Year’s Resolutions (part two)
These 12 resolutions are suggested for employees... How to improve themselves & their workplace.

How to Make Your Customers Feel Welcome
In this excellent article the author shows you and your employees how to create the kind of atmoshphere that makes your clients and customers prefer to do business with you over the rest of your competition. Too often small business owners blame the economy and the government for their slumping business. If they would only look a little further they would identify a major cause of their business decline-their own attitude towards their clients and customers.

How to Start Thinking Outside the Box by Looking Outside Your Business
When it comes to growing our business, you don't have to be as original or smart as you think. By simply observing other successful businesses you can learn how to makeyour small business more successful and profitable. The following example will show you how one company is being successful.

Treat Little Customers Like Big Customers
Learn how to create lifetime customers by using some simple but critcal strategies.

The 4 Things Your Customers Want
Here are four things your customers really want. If you can provide them consistently you will make theme them life-time customers. So easy to do, yet so often not done.

How Not to Communicate with Your Customers
This article will give you the "don'ts" of not participating with your customers. A must read for all employees and managers.

An Ounce of Prevention is Worth a Pound of Problem Fixing
How to prevent problems with customers by doing things that will help your organization gain new business not lose it.

Best Practices for Sustainability and Communicating Sustainability
A sustainable best practices program involves a comprehensive and holistic approach that encompasses everything a business does that impacts the environment. A successful sustainability initiative demands the willing participation of employees. Businesses also need to understand how to communicate sustainability in a way that conveys their environmental initiatives while enhancing their internal and external brand.

Solving Your Hiring Dilemma
Hiring new employees in your new franchise can be a stressful experience.

Organisation structure and job specifications
It's important that in any business, people know what everyone's roles and responsibilities are. Developing your organisational structure is best done by drawing an organogram that can help you visualize your staffing structure.

How to Motivate Your Staff and Employees to Do Their Best
While it’s true that you can’t really motivate your employees; they have to motivate themselves; there are some things you can do as an owner or manager to create the proper environment for employees to provide their own self-motivation, i.e., to do what is expected of them. To do this, you need to find out what motivates your employees.

Culture Shock
Do your People align with your Corporate Culture? Why do people stay with organizations and why do they go? What prompts someone to join a company or move to a new one, particularly if there isn’t much difference in salary or position? Thinking about these questions, I began to reflect back on my recent vacation.

Health Care Reforms - How Are You Dealing With Them?
Health Care Reforms are beginning to roll out now. Do you know how to deal with them? How are your employees responding? Betsey has some advise for you.

Managing Bad Employees
This article discusses techniques entrepreneurs can use when faced with difficult employees.

Getting Ready To Hire Your First Assistant
There comes a time in every entrepreneur's life when they realize they just can't do it alone. They realize they're maxed out - either on time or ability - and there's no way their business will grow until they start delegating some tasks.

Benefits of Intranet
Benefits of Intranet:- There are various benefits of intranet to business which can be broadly classified as under:

Team Building Tips for Proactive Leaders
Team building can help organizations get more done with less effort and create happier workplaces. Find out key ways to develop a culture of team building that helps your leaders lead better and your employees be more productive. Practical team building tips for proactive leaders.

Entrepreneur Development: What to Give Your Staff:
Leadership education is not simply a cookbook list of "how to's".

Notes to Boss
So in the interests of helping that boss "see what it looks like" to be a winning at working manager, I have a few notes for him, and others like him.

A Remedy to An Attitude of Entitlement
Younger workers often portray an attitude of entitlement. Should you organization feel fortunate to have you as an employee? Read about four ways to eliminate the attitude of entitlement in your organization.

5 Practical Ideas to Keep Your Employees Motivated
Many leaders are skilled at getting results and productivity from their employees but are at a loss about how to keep people motivated. Learn five key things you can do to motivate your employees and reap the rewards of a happier workplace.

A Brand Fit for a Princess
Brands are created and brought to life by people.

Soft Skills for Business Success
Employers focus too much attention on technical ability and know-how, little realizing that sometimes it is the "soft skills" that can mean the difference between a mediocre employee and a great employee.

How Individuals And Teams Get Aligned Fast With A Process Of Questioning, Energy Shifting, Self-Esteem Raising, And Confidence Building
How the Meeting alignment process benefits your team and your objectives.

Combating the Effects of War
Employees with family fighting overseas are the hidden quantity of employees for whom usual morale boosting techniques might not be enough.

8 Tips to Tune Up Your Business
A business service adviser can help your business run smooth and avoid future breakdowns. Whether it's preventive maintenance or a major repair, get an expert to fix it right the first time. Here are 8 tips to perform a business tune up.

How to Motivate Employess - Without Breaking the Bank
They are age-old management questions: how to motivate employees for higher productivity and how to get them to produce over and beyond established goals without busting the budget. Fortunately, there are several solutions. We must remember that while employees need money to survive, they often are motivated by other elements in the workplace. As humans, we all have different motivators. In my consulting practice, I've found that - besides money - there are eight primary employee needs which, when satisfied, become motivators for higher productivity. When management can determine and then best satisfy its employees' needs, it will create a process that promotes productivity without going over budget. Following are the eight needs with some tips on how to best use them to motivate.

13 Important Training Issues For Retailers
Have you ever been a customer somewhere and had someone take care of you with such care and interest that you just assumed they were the owner? Isn't this the kind of person you really want taking care of your customers? You also want someone who actually cares for your customers and who will take ownership of a problem and make it their goal to take care of that customer as your personal representative. It's all about having people who want to deliver a memorable experience, as opposed to having people who are indifferent to customers and just want to put their time in.

How to Tell if Your Employees 'Get' Your Brand
These eight questions help determine if your people are a differentiator for your organization.

Lessen the Stress for Those Employees You Manage
In a world where it seems just about everyone needs 25 hours a day to get things do, what are you doing as an employer to make sure your employees are not overly stressed on the job?

Am I Communicating With Respect? 10 Steps To Communicating Respectfully
In order to improve communication with others you need to make sure you are always conveying that you respect them as a person. Sadly, I must say I often see this trait missing especially between employees and managers. Here is a quick test

Customer Service – One Critical Step to Get Employees on Board!
All the money in the world, all the the best experts and all the latest ideas and techniques will never do as much to help you improve customer service as taking the one critical step you need to get your employees on board. Customer service begins on the front lines of your company, and taking this one critical step will make sure your front line staff has the same goal in mind as your top Executives.

7 Tips to Prepare for the New NLRB
While there is little or nothing that individual employers can do to stop the anticipated shifts toward union-friendly rulings identified by Board Chair Wilma Liebman, there are legal and ethical actions you can take to mitigate any negative effects they may have on you and your employees.

What You Don’t Know about the NLRB Could Hurt You and Your Employees
It is safe to say that relatively few employers and even fewer employees can accurately identify the National Labor Relations Board (NLRB) and describe its role. Yet this five-member panel is about to transform the nature of the workplace.

Fire-Up Your Employees
Do your employees need a boost of energy? Are they lacking motivation or inspiration? Could they use some fire underneath them? Sometimes motivational words just won’t cut it. Employees are looking for much more. Investing in the good ones can go a long way, today and in the future. If you can truly energize employees, they will drink the company kool-aid and your bottom line will be better off for it.

6 Critical Organizational Success Factors for Embracing Volatility
Organizations no longer have the luxury of allowing their employees and leaders to sit back and enjoy the tranquility of a stable environment, which required relatively little upkeep to maintain the status quo.

Why is a company culture so important
I was reading a book call The World is Flat and the author was discussing the importance of a country’s culture in making changes in adapting to changes in the world’s economy.

Face to Face With Fear
Fear is one of our most powerful emotions. In this article, I would like to discuss the positive aspects of fear and how that relates to our personal safety.

Confidentiality Agreements... Ticking Time Bombs?
How many times have you signed a new contract which included "confidentiality" or "non-disclosure" provisions and simply assumed that it was not a big deal? After all, you're a business owner with honor and integrity; you have no intention of disclosing your client's confidential and proprietary information, right? So, why worry about it? Simply sign the thing and move on to the work. Well, not so fast. Let's delve into the small print a bit and see what you just agreed to...

Mistakes to Avoid When Opening Your Own Business
Starting a business can be rewarding but you need to be aware of these common mistakes. Avoiding them can help you and your business be a success.

Execute Your Business Idea
Are you self-driven and knowledgeable? Have you ever thought of owning a business? I am sure that you have, most Americans have thought about owning a business. I am going to outline a few ideas and objectives, which you might want to consider when going into business for yourself.

Don’t forget about Service Franchise Opportunities
What do you do if you want to own a business that provides a good income while reducing your overhead and time commitments? Take a look at service franchises!

Don’t forget about Service Franchise Opportunities
What do you do if you want to own a business that provides a good income while reducing your overhead and time commitments? Take a look at service franchises!

Don’t forget about Service Franchise Opportunities
What do you do if you want to own a business that provides a good income while reducing your overhead and time commitments? Take a look at service franchises!

Don’t forget about Service Franchise Opportunities
What do you do if you want to own a business that provides a good income while reducing your overhead and time commitments? Take a look at service franchises!

Don’t forget about Service Franchise Opportunities
What do you do if you want to own a business that provides a good income while reducing your overhead and time commitments? Take a look at service franchises!

Effecting Successful Change Management Initiatives
In too many situations the carnage of change has resulted in a significant amount of waste and anguish in organizations. Useful change tends to be associated with a multi-step process that creates power and motivation that is sufficient to overwhelm all the sources of apathy.

Effecting Successful Change Management Initiatives
In too many situations the carnage of change has resulted in a significant amount of waste and anguish in organizations. Useful change tends to be associated with a multi-step process that creates power and motivation that is sufficient to overwhelm all the sources of apathy.

Effecting Successful Change Management Initiatives
In too many situations the carnage of change has resulted in a significant amount of waste and anguish in organizations. Useful change tends to be associated with a multi-step process that creates power and motivation that is sufficient to overwhelm all the sources of apathy.

Effecting Successful Change Management Initiatives
In too many situations the carnage of change has resulted in a significant amount of waste and anguish in organizations. Useful change tends to be associated with a multi-step process that creates power and motivation that is sufficient to overwhelm all the sources of apathy.

Effecting Successful Change Management Initiatives
In too many situations the carnage of change has resulted in a significant amount of waste and anguish in organizations. Useful change tends to be associated with a multi-step process that creates power and motivation that is sufficient to overwhelm all the sources of apathy.

RETENTION OF STAFF
Why is retention of staff such an issue these days? Surely staff are lucky enough to be employed in a full time job without you having to worry about whether or not you’re going to keep them? Retention of staff is an issue that should be ranked priority number one. Regardless of the current economy - we do not have enough skilled staff with the appropriate skill base to fill all the available jobs – and it’s not going to improve. Simply put, the workforce growth rate is declining. In the long run there will be more jobs than workers. The future will be that there is increased competition for fewer qualified workers, which will necessitate an enormous emphasis on the need to retain the workers we already have.

Leadership empowerment: what is it and how do you do it?
There is a significant amount of talk about the need to empower staff, but what do people mean by 'empowerment?' This article defines two different types of empowerment, and revealing the benefits. It also gives a quick snapshot of one way to implement it in the workplace.

How to Calm Disruptive Workplaces
Recently I was reading a letter to the editor in a business publication directed at small business owners. The letter, from a business owner, stated that he had two principals, a CFO and VP who seemed to always be at odds. He was concerned over the disruption in his business even though these two individuals were very productive.

How to Calm Disruptive Workplaces
Recently I was reading a letter to the editor in a business publication directed at small business owners. The letter, from a business owner, stated that he had two principals, a CFO and VP who seemed to always be at odds. He was concerned over the disruption in his business even though these two individuals were very productive.

Creating a Vision and a Mission: A Co-Created And Co-Shared Experience
The VM Vacuum process works because all the employees are involved in co-creating the vision and are all a key and equal part of the visioning process. When a vision is co-created in this way, it becomes co-shared and people believe in it… it contains a part of them, so naturally, it becomes believable, realistic and do-able.

Creating a Vision and a Mission: A Co-Created And Co-Shared Experience
The VM Vacuum process works because all the employees are involved in co-creating the vision and are all a key and equal part of the visioning process. When a vision is co-created in this way, it becomes co-shared and people believe in it… it contains a part of them, so naturally, it becomes believable, realistic and do-able.

Creative Ways Your Boss Can Help You Build Your Business
Can your boss help you build your home business? With a little creativity on your part and by ensuring your employer reaps rewards, a win-win situation can be created.

Telecommuting Five Ways To Find Your Next Job
The trend of telecommuting is on the rise as employers begin to see the savings involved in both gas and office space. The question for the job seeker is now how to find these opportunities. Below are five methods you can use to find a telecommuting position.

Telecommuting Five Ways To Find Your Next Job
The trend of telecommuting is on the rise as employers begin to see the savings involved in both gas and office space. The question for the job seeker is now how to find these opportunities. Below are five methods you can use to find a telecommuting position.

Go From Desperate To Total Financial Success
Recognition motivates. Thoughtlessness produces just the opposite affect . . . a slap in the face. When we lose a single customer, we do not lose a single order but a lifetime opportunity of profitability with that individual. It's our people who help us build our businesses.

The Right Way to Give Promotions
There is a right and wrong way to promote employees. Being too lax in your decision making could be disastrous for your company. Read how to successfully promote your employees.

Trust Comes First
I had the rare and wonderful opportunity to meet with Stephen R. Covey and his two talented sons, Stephen M.R. and Sean Covey. I asked all three of them to talk to me about how trust is built--how do they build trust as a Covey organization?

Ten Top Tips For Staff Inspiration From Your Strategic Thinking Business Coach
Do you have a happy and highly inspired staff in your business? Have you made a commitment to create an enjoyable and productive environment at work? If you answered NO to either of these questions, then it is time to wake up and learn some tips about how to inspire your workforce and to keep them happy. If you want to attract and retain valuable employees, then you must recognize the need to make your place of business a better, more enjoyable place to work. So what can business owners and their management teams do to keep the staff motivated and happy and achieve a better and more enjoyable place to work? Here are ten (10) top tips from your strategic thinking business coach to help you.

The Truth About Who Can Really Motivate A Person According To Your Strategic Thinking Business Coach
One of my executive coaching clients was talking with me about how complacent and apathetic his employees had become and how lackluster the company’s performance has been this year, compared to the potential that really exists within the staff. This led us into a discussion about whether a leader should be held accountable to, and for that matter, should the leader be expected to “motivate” others. And our discussion led us to agree that it is not the leader’s job to motivate the staff. What? Did that surprise you when you read that? I can imagine that a majority of readers of this article will be surprised. Now, what role does that leave for a leader in business regarding motivation? An effective leader must commit to some primary actions regarding motivation. Here are five (5) actions a leader must commit to do.

Examples Of Strong Corporate Cultures
Corporate culture has become increasingly important to firms in the past 20 years. Despite its intangible nature, its role is meaningful, affecting employees and organizational operations. And while culture is not the only factor guaranteeing success, positive cultures offer significant competitive advantages over rivals.

Examples Of Strong Corporate Cultures
Corporate culture has become increasingly important to firms in the past 20 years. Despite its intangible nature, its role is meaningful, affecting employees and organizational operations. And while culture is not the only factor guaranteeing success, positive cultures offer significant competitive advantages over rivals.

Technology Versus Managing
This article is probably going to step on some toes. Many business people are becoming so focused on the “new” tools related to the internet/cyber world that they are no longer focused on the “old” solid management principles.

How A Business Coach Can Help You Build Success, According To Your Strategic Thinking Business Coach
The professional services of a business coach are really very similar to that of an athletic coach. One major difference though is that business coaching is undertaken for the benefit of a business or an organization. Business coaching focuses on improving individual performance and on improving team performance. And with improved individual and team performance comes success. But how can a business coach help your build success in your business? Your Strategic Thinking Business Coach offers a few thoughts.

Incentive Compensation Plans that Work
A carefully designed, well executed incentive compensation program will enable a company to attract, motivate and reward top-notch employees. It will also sustain a creative, performance-driven work environment, as well as support behaviors that align with the organization's business objectives, marketing goals and overall strategies. The article reviews the characteristics of a successful incentive compensation program including the requirement that the plan be integrated into overall business objectives, business processes, and financial/accounting practices. Areas discussed include setting up a compensation program, aligning it with multiple strategies, determining quantifiable results, and linking it to a clear payout formula and timeline.

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