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The Value of Wireless Communications
“Digital media and enhanced voice solutions improve your customer's overall experience and increase their satisfaction by providing them with real-time access to information such as schedule times, delays and updates.”

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Enhanced Google Maps for East Africa
On tuesday I had the rare opportunity courtesy of Chris Kiagiri, Technical Lead at Google Kenya to have a sneak peek at the upcoming enhanced google mpas for east africa and let me say it was truly awesome. The amount of detail in this new version is quite amazing, a quick look at the nairobi map goes as far down as streets, buildings (building name and icon) and even adds information to indicate if the street is one way or two way. The enhanced maps currently cover major cities and towns in East Africa including Nairobi, Mombasa, Nakuru, and Dar es Salaam.
Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

Selling Techniques with NLP
NLP has become one of the most popular new approaches in the world to enhanced performance, and is being used in one form or another by most modern sales and management training programs.

Marketing is about Differentiation
Without a differentiated service, your service becomes a commodity because you become subject to the market, and vulnerable to someone else with a lower price. To command a higher price for your service and maintain superior profit margins, you must differentiate your service and provide more “perceived” value.
A Tale of Two Eateries ...it's not just about the food!
Two restaurants- both have great food and fine surroundings but the service is from two different worlds. Does service really matter? You bet it does. Find out how you can be on the winning side of the service world.

Engage Your Clients!
A brief client letter describing a representative who knew how to "engage" their client and how a better s service attitude enhanced their corporate vision and thus creating a more lasting effect on good relationship for business for both parties.
Is It Training or Education?
The word Training has been used to describe so many activities that the word has lost its meaning and value. In reality, most of the training in corporate America is education. Education provides knowledge but training provides the enhanced ability to perform. Consider this: Which gives the greatest return on investment – Education or Training – when it comes to leadership, teamwork, supervision, coaching sales and service? Training is the process of bringing a person to an agreed standard of proficiency by practice and instruction. Yet what is actually performed is mostly instruction with little to no practice.
Would you get A Tattoo of the General Motors’ Logo?
When was the last time you were really excited about the customer service you received? A recent survey showed that 44% of people rate the customer service they usually receive as dull and bland. Most customer service experiences are, well ok, and we unusually come away somewhat satisfied from the experience. This is all well and good, but most of your competitors are already doing this. To stand out from the competition you need to demonstrate customer service on a dramatically different level: service that is anything but bland and dull! Think Disney, Harley Davidson, or Apple.

What Advantages an Online CD Jacket Printing Company Can Offer You?
Due to cost advantages, the online CD jacket printers offer you inexpensive and best quality products with multiple enhanced services to ensure your satisfaction as customer.

Providers Work to Profitably Meet Data/Video Bandwidth Demand
Friends in the Pacific Basin laugh at us when we talk about our 4G mobile service. When we say the infrastructure is being enhanced with LTE and soon we'll have 12MB bandwidth they look at us with pity. But when they look at our "all you can eat" service there is envy in their eyes. We don't bother telling them that the everything data plans are either capped or throttled and going away...why disillusion them? Some really smart people have an idea of how to build a new bridge and get us more bandwidth. It will come to pass even if the broadcasters don't like it because...there's money involved.

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