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Customer Service: Where Everyone Knows Your Name
Customers don’t interact with organizations. They interact with people and it is that experience that determines whether they buy or not; whether they become loyal customers or a lost opportunity. When your employees are engaged with your organization, when they believe in and enjoy what they are doing, then those positive feelings extend to the customer. Happy employees make happy customers and this translates into increased sales and profits. The attitude and feelings of your employees directly influences the customer experience.

Other enthusiastic crew Related Articles

Will money solve Africa's Problems? A Story of Former Kenyan Millionaires
The $7 million compensation towards injuries caused by live ammunition left by the British to 228 Samburu herders did not stop them from spiralling back to poverty. A local TV crew visited the once “millionaire’s town” and found paupers instead. What lessons do millionaires of Maralal give to Africa?
Small Business Marketing -- Business Lessons Learned in Cabo
The thing about Cabo, Mexico, is you're surrounded by a lot of entrepreneurs. From the people peddling their wares on the sidewalk to the wait staff and crew members serving you (and working for tips), it's a great place to study what to do if you want to put more money in your pocket. Here are 5 things they did and what you can do in your own marketing to increase your sales.
Dreadful Customer Dervice
In sales little things mean everything. Here's an example of how the crew on a charter fishing boat screwed up the little things which added up to a dreadful customer service experience.
Is This Stock Market Rally Believable?
I admit I am far too guilty of trying to rationalize what my eyes are seeing as the market seems to defy gravity and continues to move higher. I usually laugh when I see some respected pundit or the CNBC zoo-crew provide a reason for market movement (almost always after the fact) as the answer is usually never as complicated as they make it out to be.

The economy seems to be recovering - how do I adjust my sales strategy?
The short answer is - go back to basics. Treat your company like a start-up business by getting hungry and enthusiastic and don't think yesterdays successes always guarantee today's.

Franchises - Emotional Fulfillment - The Challenge
If you have trouble shifting your seat to the upright position for take off every morning, you should probably see if there's a better flight crew to help get you where you really want to go. Perhaps a Franchise is the answer, and perhaps it's not. However, until you ask these tough questions, and answer them with conviction, you won't know whether you have the possibility of leaping out of that rut, and over the Chrysler building in a single bound.
Improve Motivation - If Something Works Use It
Finding the things that motivate us and keep us on track is the key to success in life. Identifying ways to keep enthusiastic and motivated in the midst of stress or difficulties is the most important element. And, when something works, use it.
Regular Blog Postings to Promote Your Business
Once you have posted your first blog post, you need to keep the momentum going. There are many people who are enthusiastic about their first few posts and then when the steam goes out, their blog goes into oblivion too.
Customers And Loyalty Come With Devoted and Enthusiastic Retailing-Part II
Are you going through the motions as you show up at your store each morning. Devotion and enthusiastic retailing involves you the owner and your own enthusiastic devotion to your business and what you want to do that is truly special and unique with your business. Your enthusiasm should be helping you create a business with a soul. If your business has a soul, it affects your entire purpose for existing and your mission as well. A business with a soul effects the kinds of employees, customers and the relationships you want with each. This means developing a mission statement that is filled with more than meaningless but impressive sounding statements. Historically, meaningless mission statements have been a joke and most of them never see the light of day, much less being read.

Employee Motivation and Engagement at T.G.I. Friday’s
The importance of being engaged and enthusiastic about your work
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