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A Case Study: The Man Behind America Online
“Anything is possible if you put your mind to it and you really work hard and you bring the right perspective to it,” says Steve Case. “You shouldn't focus on why you can't do something, which is what most people do. You should focus on why perhaps you can, and be one of the exceptions.”

Steve Case Quotes
Steve Case Quotes

Lesson #3: Make Your Mission Your Holy Grail
“The long term ultimate objective – the holy grail – is we would like to help make life multi-planetary,” says Musk.

Lesson #2: Grab a Partner and Go

Orfalea recalls the way in which he first came up with his idea for Kinko’s: “It was an easy business…My dad made women’s clothing, and he had all this inventory to worry about. So I thought, this inventory thing is bad news. I don’t want anything to do with it. With a Xerox machine, I can dial a button and what comes out the end I can sell. It’s actually a simple, dumb business really.”

Q How can we get our company funded
Q: How can we get our company funded

The Joy of Registration Rights

As Jason and I close out our Letter of Intent series, we thought we’d cover one last item that has screwed many a seller – the case where a public company acquires a private company for unregistered stock. Some buyers will try to ignore this – a good seller should work hard up front to get agreement on what type of stock and what kind of registration rights they will be receiving. Expectation setting is key in this situation.

The death of the sales call?
I wonder if the sales call has a lot of life left in it.

Meetings
I had breakfast today with a senior executive who estimates she spends more than 30% of her time in internal meetings.

The Abundant Marketing Mindset
It seems like every time I conduct a marketing workshop for small business owners about half the crowd admits that they don't really like marketing - it makes them feel like they are self-promoting. This mindset is particularly common among professional services providers. (Yes, doctors, lawyers, and accountants, I'm talking about you.)

Reaching the unreachable
Marketing, I think, can be divided into two eras.

“Zig Zag” Your Way to Success!
Although we'd prefer everything go perfectly straight from beginning to end, our journey to success seldom turns out that way.

The Magic of Marketing
A research team from Durham University and the University of British Columbia is investigating magic tricks to further understand how people's minds work. The key magician's techniques that the team investigated were misdirection and illusion.

Let's Make Software Patents "Defensive Only"
In my quest to abolish software patents, I've been pondering "short term approaches" since I doubt the Supreme Court is going to wave a magic wand and make my fantasies come true anytime soon.

Lifetime Value of a Customer is Unlimited
Maybe you’ve heard of this term that some marketers use called “Lifetime Value.” The idea is to calculate what a customer might be worth over the course of doing business with you perhaps for years as opposed to a single transaction. The determination of this number might change the way you look at how much you are willing to invest to get each new customer.

Adding Social Features to Your Web Site
The web has become a terribly social place and that raises the expectation of most web site visitors. The ability to add content, comment, rate, review, interact and share information found when surfing the web has become standard fare.

What’s Your Signature Response to Problems?
I’ve written often that one of the ways to create goodwill, positive buzz and happy customers is to exceed expectations. Responding proactively to problems offers, in my opinion, one of the easiest ways to exceed expectations available.

The New Way of Work- Will It Be Meaningful Work?
The way of working is changing. The expectation is that after the recession there will no guarantee of long term employment. How will this affect your career and job search? Can you still find a way to do meaningful work? What plans must you make?

Man always rises to meet up to his expectations

When I took over the management of a chain of retail stores in the auto-service industry, one of the biggest challenges that I faced was the incompetency of the staff. Two points stood out very strongly: a) Whoever I asked, had a bad opinion about the non-performers and b) The so-called non-performers were actually not producing results. “Obviously!” you might think. How can you expect non-performers to produce results? Well, that’s what I thought too, at least initially.

Build Your Positive Expectation Muscle
When you look into your future do you expect to see good things that could happen or bad things? Or perhaps you live day by day and have more of a Zen like attitude, letting life unfold without any attachment to the outcome Ya right! Wouldn't that be great!).

Little White Lies
Little white lies soon become dirty little secrets.

Gifting
Gifting is a form of money or help. It rewards people for their participation in your ventures and life. It is smart as it adds value to those who wish to transact with you.

The Manager's Art and Skill of Managing Exceptions
It's vital for any manager to create a disciplined approach to the way they manage their team. And, of course, show they can be flexible too, so there's the paradox...

Expectations or Incentives
"I've tried every incentive program imaginable and the only thing I've accomplished is creating divisiveness in my organization." Business Owner

Five Tips for Creating C-Level Selling Confidence
One of the most powerful tools for C-Level Selling, selling to doctors or any influential people is confidence. So here a 5 tips to help you build your confidence.

Procrastination - The Symptom not the Cause

Procrastination is one of those buzz phrases that people use often, sometimes with a negative connotation, other times with a shrug and a laugh like it’s just the way it is and they are powerless to change it. Procrastination, itself, is never the issue though. It’s just the symptom. So, I always help my clients figure out what’s underneath the procrastinating behavior. This is where the real opportunity for change exists. Here are some of the main causes of procrastination along with some steps you can take to eliminate the behavior – if you choose!

The Goldilocks Syndrome
Definition: An extreme sense of entitlement. Expectation of Manna falling from heaven without acknowledgment or gratitude. Named for the ungrateful character in Goldilocks and the Three Bears. Do you have an employee like this?

Attitude, Belief, and Confidence...the ABC's of Sales

I once believed that in sales, if I could just learn that one killer closing statement, that one closing technique that worked every time, all my troubles would be over. Unfortunately, that statement and that technique do not exist. Don’t get me wrong; there are proper techniques that are extremely helpful in the sales process. Proper sales skills cannot be discounted. However, the three areas that will outshine rusty or nonexistent skills are the ABC’s of sales; and the lesson I quickly learned was that there is a balancing act.

Keeping the Love Alive: Maintaining Good Feelings in Any Kind of Relationship (Part 1 of 2)
In general, our culture confuses sacrifice with love, teaching us the virtue of loving others more than ourselves. So we attempt to demonstrate or prove love with sacrifice, and we get upset or feel unloved if others won't sacrifice for us. Yet sacrifice is a wheel that crushes everyone who gets on it.

The Hawthorne Effect is Alive and Well
Genuinely good ideas have staying power, right? What if you could find a proven approach to continuous improvement with roots nearly a century old? Would you pursue it?

The Secret to Maximum Motivation
Motivation is the fuel that powers your engine and provides you with the drive and determination necessary to accomplish your goals and make life dreams become reality. For the secrets to maximum motivation, read on...

BEING THE BEST MEANS CREATING A SELF MANAGING CULTURE
Self Management is the #1 Competency of Successful cultures and of successful people. Take a look at any top performers or top companies and the clues to their success are evident. They make and keep commitments, are self driven, and focus on the value the bring to those they serve and those they work with. Managers coach through meaningful conversations and walk their talk.

14 Ways to Collect Cash Faster
In this new era of difficult credit, cash is the life blood of your business. In this series of articles, we’ll look at bringing in cash faster, keeping cash longer, and increasing cash holdings.

The Fruits of Fulfillment Aren’t Grown Outside

People spend a lot of time seeking their life treasure by changing jobs, getting into new relationships, going on vacations, and other activities focused "out there". There's an expectation that once they finally find "it" - their next big 'click', more money, better toys - that they will finally feel fulfilled. So if they just keep going after achieving a new goal, a new prize, a new something, they believe they will experience the treasures of their life.

Exceeding customers’ expectations?

If I hear "Oh let's exceed our customers' expectations" one more time I will scream. Usually my response is: ‘Why don't we just meet their expectations in the first place?' Too many times the marketing hype (the promise) does not always connect with the sales expectation set up by the sales team, which doesn't always translate into a service experience we were promised in the first place. We are often left disappointed, jaded and, if it happens more than once, cynical. Too many of us have stories of where we have been let down by businesses not fulfilling our expectations. We see broken promises, exaggerated claims, hollow offerings, no real value!

Marketing, sales and service silos why?

For people in the communications industry it is appalling that there is a lack of real communication occurring between their marketing and sales departments. All too often I see departments vying for budgets, leadership, ideas, etc. Some people believe marketing drives the engine and sales are irrelevant, or sales are king and what is marketing anyway? It's not just the sales people. Some organisations don't even know the difference between marketing and sales or don't see the connection between the two in the first place.

Expectations- A Sales Attitude By Any Other Name
Years ago I read something that Zig Ziglar wrote: Attitudes are habits of thought. Pretty simple definition, but incredibly powerful. How many of our thoughts are really sales attitudes including expectations?

Are You Happy Today?
Abraham Lincoln said, "Most people are about as happy as they decide to be." There is so much truth to this thought.

Attitude-- Pick a good one
As the saying goes, “Attitudes are contagious. Is yours worth catching?” Here are 5 keys to creating a more positive attitude.

"Bottom-line" Culture vs. a Healthy One?

Since the mid-90's, research has shown that when people love their job and get great value out of the experience, productivity and profits are up, turn-over and burn-out are down. In fact, I recommend organizations consciously use fun as a cultural expectation, because it will increase employee and customer retention/relations, motivate individuals/teams, and ultimately improve overall productivity.

Work From Home Business Means Giving Up Your Day Job Mentality

Work from home business and a day job mentality are opposites that do not attract. A job mentality is getting up in the morning and going out to put in an 8 and one half hour work day. When the work day is done you come home to relax, put your feet up and forget about the workplace until the next day when you start all over again. The tasks you are expected to carry out are clearly identified when you accept the job. All of that changes when you work for yourself. Dreaming of a home based business often includes a scene where you are sitting in an easy chair sipping coffee or your favorite beverage with the phone at your side. If that phone is not ringing off the hook then you are dreaming about a vacation not a home based business business. You must understand that owning a work from home business means giving up your day job mentality.

Sales People..."How's It Going?"
Bosses would like to be your friend, but when they ask how it's going do you know what they are asking for?

Stop Using the Economy as an Excuse!
By blaming the economy for the decline in your business, you will miss out on the opportunity to build an organization that can sustain itself and thrive in any economic climate...

Empower your Life for Leadership
In a world that has been overwhelmed by mismanagement, greed and unnecessary waste, it’s now more important than ever that we help re-build our world in a positive way.

Writing Job Descriptions That Get The Results You Want
Most job descriptions are notorious for collecting dust and impotent when it comes to spurring superior performance. Superior performance begins with the script, knowing what the job expectation actually are. For and effective job description, go beyond the dos and haves of the job.

Home Based Business and the Power of 3

Home based business is all about numbers. In order to make money you need customers willing to purchase from you. The more customers you have the better income you can create. Many entrepreneurs are turning to the Internet to market their products. Typically, entrepreneurs who want to create an income online turn to Google to search for a product or service they can affiliate with. Web sites, promotional material, business training, marketing strategies and most importantly, products are included in the agreement. Becoming an affiliate with the right company and the right product can make a huge difference to your overall success. Before you get started you want to be 100% committed to building your home based business.

The Power of Expectation
I want to share a truth that was first revealed to me by my mother when I was a child, then later reinforced through my own life experiences: What you expect has phenomenal power over the quality and course of your life.

Diary of A Nutty Entrepreneur
When you become your own boss, don't turn into a slave.

Lead by Example: Do As I Do
The rules of modeling are not just applicable in parenting, but also apply to leading a great sales team. Great leadership starts from the top down. Make sure you are following these rules in managing your team for success.

Debunking the Six Degrees of Separation
Do you believe that anyone in the world is only six people removed? Here's why that theory's wrong and what it means for networking.

Why Sales and Customer Service Should Be the Same Person if You Want To Increase Sales
Does your business have one person to make the sales and another to handle customer service? If so, this may be one reason why you may be having challenges to realize your goal to increase sales.

Ten Tips For a Successful Ezine
Looking for ezine startup advice? Look no further. These ten ezine startup tips will guarantee you produce a winning business newsletter.

Self Management is Critical for Handling Problems
An article of 1193 words explaining how to choose a better, more effective, and professional path when dealing with unmet expectations from others.

Generations X & Y: Motivating and Engaging Young Employees
Practical tips for understanding and working with Gen X and Y workers.

Stop Spewing the Sale and Start Sharing Your Exceptional Value
Many in sales forget that telling is not selling. These busy professionals are working harder not smarter because they continue to spew their price, product or proposal instead of taking this approach that increased sales conversions and reduces sales cycle time.

Home Business Expert: 5 Fundamental Income Producing Activities
These are the 5 fundamental income producing activities that are essential because they can ensure that your home business would be a success.

Book Review: Peak: How Great Companies Get Their Mojo From Maslow
I read this book a few months after presenting my webinar (Can You Take The Crisis and Turn It Into Gold?) and was struck by how the the same ideas that I applied to marketing to consumers (based on Abraham Maslow’s hierarchy of needs) is also relevant within a company, for the customer experience, and for business investors.

Marketing Mythology Putting Lipstick on a Pig
So stop listening to those who offer well-meaning advice that doesn't feel like you. Don't change your website colors just because some study shows purple isn't seen as a power color.

The Big Disconnect Managing Generations Leadership Training
The Big Disconnect - Managing Generations - Leadership Training.

Advice for retailers during tough times: stay positive
How negative opinions from retail employees can lead to a drop in sales

Your CUSTOMER Satisfaction Is Tied To Your EMPLOYEE Satisfaction

WHAT DO YOUR CUSTOMERS REALLY THINK ABOUT YOU? We constantly endeavor to achieve 100% CUSTOMER SATISFACTION. We invest our time and money developing surveys and devising ways to improve our rate of return on those surveys. We empower the information gathered to correct individual problems and micromanage our way to solutions. In fact, much of the comments we act upon don’t really reﬂect upon the way our business is actually being conducted. These knee jerk reactions create more problems than they solve. The most important feedback never makes its way to our “gatherers”. Our BEST customers don’t respond to surveys and the truly DISSATISFIED customers will never give us a second chance.

A Culture of When Vs. A Culture of Now
One of the common threads I see with many business owners and executives is a desire to be constantly accessible to their clients and to people who call them. They feel if they are always available, it shows others that they put the customer first and are working hard. However, this creates a dilemma. If they are constantly available, how can the business leader truly get any work done?

10 Steps to Create More of a Sales Culture
I spoke to a very lively group of 130 CEO's in Cincinnati today and the question about creating more of a sales culture came up. There are ten steps to accomplishing this:

Email is the New Phone
But, expectations and how email is used have changed. Many customers now expect you to hold whole conversations via email, sometimes with emails flying within minutes of each other, just as if they were instant messages or a phone call. With these changes email is now as important as face-to-face meetings and phone calls.

Karma Keys to a Referral-Based Business
Want to build a repeatable and successful process of increasing sales to both existing customers and new prospects? Then build a referral-based business where giving referrals is just as valuable as getting referrals.

Smart Women are 40, 50, 60 and Beyond!

This article is about women realizing that it’s sometimes in our 40’s, 50’s, 60’s and Beyond when we realize some of our biggest life passions. Not so long ago, women felt that they had reached their prime after 50. Not so any longer! We’ve come a long way baby! Women today have Big Ideas, passion and energy. They are taking these ideas and turning them into big profits. Women beyond 40 begin to cultivate the wise wisdom they have learned in their 20’s and 30’s and use this to move their lives forward.

The Power of the Win/Loss Analysis

Typical success rates for closing major new proposals are typically less than 20% when several suppliers are asked to present. Companies often spend tens of thousands of Rands (if not hundreds of thousands) in an effort to win business. For those who failed in their bids, little feedback is offered for why a competitor was a better fit. As a result, the likelihood of winning the next major opportunity remains roughly the same. Independently collected research data, gathered from interviewing supplier selection teams, offers surprisingly simple fixes that losing competitors could use to improve success rates. Yet, relatively few sales forces consistently gather quality data about their losses to permit a legitimate benchmarking, tracking, and management of their proposal and presentation process.

The Positive Side Of Recession
Economies rely on a degree of overconfidence. There is a gap between present realities and future expectations without which there would be no enterprise, no investment, no credit, no commerce, and no currency.

Why Not? Why Not You? Why Not Now?
This is both a serious and valid question! "Why" not you? "Why" not now? What's in your way? What's keeping you from achieving all of your dreams?

Expect Victory

Do you wake up in the morning thinking, “This is going to be a lousy day” or “Nothing good ever happens to me”? If you have an important presentation to make, do you tell yourself, “I don’t have a chance at closing this sale”? Winners wake up every morning with excitement, enthusiasm, and confidence, knowing that success is in store for them. Billy Cox gives you the steps for living with positive expectancy.

Dont Be Afraid To Give Problem Customers The Boot
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good.

Business Is No Guarantee of Riches
We have all had customers who expected far more than was their due: customers who were unreasonable, overly-demanding, condescending, hard to please and sometimes, even dishonest in their dealings with you. When a customer's reasonable expectations become unreasonable demands you must decide whether or not that customer is doing more harm to your business than good.

Motivation A Key Ingredient For Success
The article "Motivation: A Key Ingredient For Success" examines recent research findings which identify the need for improving the self-motivation of American workers.

Can Pricing Strategy Affect Your Brand
Can your pricing strategy affect how your clients perceive your small business brand? I read an article yesterday about soaring fuel costs in the travel sector and how Canada's much maligned national airline (Air Canada) will be implementing a series of fees to recoup costs. The problem with this type of pricing strategy is the effect it has on your ability to build brand equity.

How to ‘let go’ of a situation you obsess about in your mind
Most people I talk to have at least one situation in their life that they ‘hold onto’, and can’t seem to let it go. Sometimes it’s a recent event, like how a meeting or a conversation went; sometimes it’s an event in the past like the breakup of a business partnership (or a personal relationship), or being let go from a job.

Five Questions to Evaluate Employee Engagement
When I think of employee engagement, I think about organizational commitment, empowerment, communication, and results! I think about employees who strive to "be the brand!" The following is a list of five questions to evaluate employee engagement.

Do Fewer Women Have Midlife Crises?
Casual observation suggests that women have fewer difficulties transitioning through midlife than men do. For men, it requires a cultural revolution.

Creating a Mastermind Group

Creating a Mastermind Group Over the years I have participated in several mastermind groups and have found them to be very valuable. No one gets to the top of the mountain alone. Why would we want to when the view is so much more amazing when surrounded by friends? My involvement with mastermind groups allowed me to realize how valuable it is to have an ‘inner circle’ - a group of people who have your highest and best interests in mind. Are you in a mastermind group? If not, consider building one.

When Sales are Down these are the 3 things You Don't Want to Do
At some point in your business your sales will be down. When this happens you have a natural desire to do the very three things that will keep your sales down.

Make Time for Sales`
The SBA states that 90% of all businesses fail in their first 5 years. They can blame it on location, credit, competitors, economy-- but the real reason is not enough business. Business owners wear many hats and can easily make excuses for being busy. But they must focus on that top line, or little will make it to the bottom.

Less Than 100
Having an objective for your sales call is just the beginning. Having a back up plan ensures success.

Beyond Booked Solid by Michael Port

Are you a business owner who is reasonably satisfied with your business, but you're looking for ways to take it to the next level? This is the next book you need to read. Michael Port shows that he knows his topic and he's willing to have a conversation with you about the things you need to do to make your business and your personal life better. Having a busy business isn't the end of the road - learn what should come next and how you can make that happen for your business and yourself.

Q: How can I make my employees accountable?
Accountability, the "A" word. Many employee issues find their root in accountability, or more specifically, the lack of accountability. Here's an overview on working with your staff to create accountability.

What Do You Need to Pass a Franchisor’s Test?

Buying a franchise is a lot like marriage. Two parties enter into a relationship with the expectation of mutual benefit, long-term support and common goals. When entering into marriage, both people spend a great deal of time learning about each other and making sure they are a good match before making the commitment. The same is true for franchising. Both the franchisor and the franchisee gather information about each other and evaluate whether there is a good match. Although it may not be immediately evident, a franchise company is under no obligation to award a franchise to just anyone who can afford the franchise fee. In many cases a franchisor has as much or more at risk when a franchisee fails.

Business and Friendships: Keeping the Lines Divided

Can business and friendships happily co-exist? Certainly, if the lines are not crossed and respect is given from both sides. Much too often ill feelings can arise when friends attempt to do business with each other. One person crosses the line with their expectations of what they feel should be acceptable behavior because of their friendship with the business owner. I hear time and time again how this has happened to many business owners, especially women in business.

The Anatomy of a 12-Month Link Baiting Campaign

Last February, I had a diabolical plan to become a household name in the SEO community. Here I was, a guy who has been in SEO for almost ten years and remained a relative unknown. Sure, I made a few friends here and there and have been slowly building my reputation, but who would of thought 12 months ago that I would be able to snag an interview with one of the biggest names in the SEO. And that's not me interviewing the big name, mind you... that's the big name interviewing me!

Standing Under The Umbrella And STILL Getting Wet Make More Money Making a Name for Yourself

Calling all realtors, financial planners, insurance brokers, multi-level & network marketers, and anyone else who works in the precarious and often misunderstood position of operating under a large company brand umbrella yet operating as a separate business unto itself. You may find that you’re standing under the umbrella and you’re still getting wet— not enjoying the unlimited personal and financial rewards that business opportunity offers.

Supply Chain Confidence A PI Q and A

The following is an interesting question I received from a Master of Science (M.Sc.) Business Technologies student who is working on her thesis “Measuring Confidence in Supply Chain Management System: An empirical approach.” Reader Question: My name is Diana Esparza, M.Sc. Electronic Business Technologies full time student at the University of Ottawa. Currently, I am working on my thesis proposal “Measuring Confidence in Supply Chain Management System: An empirical approach”.

Aligning With Your Prosperity

I have been asked numerous times, if there are practices that can be done on a daily basis to increase the flow of prosperity. The answer is absolutely! Now, that said, each one of you is unique. Therefore, I believe, that along the way you personally will find that some practices and guidelines will work better for you than others. For example, some people are more visual while others are more auditory. That is why I often suggest a combination of tools, such as using verbal affirmations, visualizing and bringing in high attractor feelings. Together they are highly effective. Let’s begin with several daily keys that I have found work well for most Law of Attraction students and for those who have been on the path for awhile.

Changing What's Normal Conversations

Two trends I like in professional speaking are that presenters are more and more catalysts for conversation and there is an audience expectation of the speaker to engage in conversation. I love these trends as they are a personal preference. Conversations of meaning are a challenge for most people particularly in the age of all things digital. Here are my top twelve tips for engaging in meaningful conversations:

Increase Your Net Worth - Invest in Yourself
Your net worth is not simply your assets minus your liabilities. Your true net worth includes your future earnings potential too. To increase your true net worth, invest in your future. Invest in yourself. Here are five investments you can make to increase your future value.

The Secrets of Morale and Cohesion

To become a world-class leader, an executive must have at least some appreciation and respect for the more ethereal aspects of leadership, such as morale, cohesion and esprit de corps. Even better is to have a profound understanding of these moral factors. They are not easily measured and can be quite fickle, even fragile. This article provides key distinctions between these concepts and helps to guide a leader in monitoring them.

Searching for Better On-Site Search Usability

Not every site needs, nor should have, an on-site search feature. But those that do must be sure that the search isn't just an after-thought. It needs to be more than something to add because you think visitors want it. Adding a search function is not necessarily good for on-site usability. Implementing a search function improperly is often a greater source of frustration than not having one altogether.

Are you a ground hog?
It is the time of year when we have this interesting holiday called “Ground Hog’s Day”. For we who live in the Midwest, we pray that he doesn’t see his shadow, for it gives us hope of an early spring. If he does see his shadow, we are destined for 6 more weeks of winter (of course, in Minnesota, that is not a bad option.) What an interesting holiday??!!

25 Ways to DESIGN Your Way to Higher Conversions
How the site is developed, along with the underlying coding structure, plays a significant role on whether your site meets the usability requirements of your audience. Below are a number of individual elements that must be considered in every website design. While each plays a minor role over the total usability of a website, together they add up to be much more than the sum of their parts.

Difference Between Success And Failure In Starting a Internet Home Based Business
The difference between success and failure is expectation. There is a simple formula – people who expect success will succeed, people who expect failure will fail. It is just that simple. You must expect to get what you want and desire.

Organic SEO is not a Vending Machine

For some reason, some clients tend to look at Organic SEO like a vending machine. Almost as if they want to put their money in a slot and instantly want the prize. Organic SEO depends on the climate of the competition, the industry and variables such as the content on your pages, if your site is new, if your website has links or if it is virtually unknown. The list of potential obstacles that an optimization specialist has to overcome oftentimes seems insurmountable in comparison to the expectations of a client.

Methodology: Constraints of growth-oriented enterprises in the southern and eastern African region
The study involved nine Focus Group Discussions with altogether forty participants in three countries - Uganda, Zambia and Zimbabwe.

Going Green and the Entrepreneur
The expectation of businesses by numerous stakeholders - society as a whole, governments, employees, clients and customers - is that they operate in ways that are not harmful to the environment. While that may not be completely possible, there exist many avenues for businesses to reduce their environmental footprint and function in less harmful ways than their predecessors.

You are! Whether you like it or not.
We are all leaders. We may not be good at it or see ourselves that way but we are. Even if your title or roll professionally doesn’t include a leadership component you are still a leader.

The Executives Dilemma
Executives are commonly thought to be experts in their fields, people who have all the answers to all the problems. But that is an unrealistic expectation. When a serious problem arises, how does an executive decide whether it is better to look for a solution within him or herself and their team, and when to go outside to a 3rd party professional? Find some guidance below.

Call center outsourcing- Learn the Top Benefits
Call center outsourcing is not all about saving costs. It is to ensure a planned way to get right assistance whenever you want to move ahead in the competitive global market, meeting your customer needs and expectation.

Is Accountability Reluctance Hurting Your Solo Business?
Accountability is a concept with several meanings. It is often used synonymously with responsibility, answerability, blameworthiness, liability, and other terms associated with the expectation of account-giving.

The One Real Key to Your Success
The exciting thing about this principle is that as soon as you truly understand and begin using it constructively with belief and expectation, you can turn your life, circumstance, your income, health, or anything else completely around. This law can be summed up very simply: "Everything in your life is an exact duplication of your consciousness."

Create a work environment that supports being on top of your game
I’ve often thought our organizations could do better collectively if we modelled our corporate culture on a golf game. There’s a respectful ambience, a book of rules, a score card, and most importantly the expectation that everyone is there to play their best ...

The Importance of Sales Management Motivation
The difference between sales performance above expectation and sales performance below expectation is largely determined by small things that a sales manager can do every day to keep his sales team at the top of their game and highly motivated.

Do You Believe in Easy?
There are those of you who want it to be easy but you can’t find your sweet spot. You might believe (fill in the blank) can be easy, but you’re not used to it being easy. Therefore there is an expectation that something will not go according to plan. You fear somewhere in the back of your mind that you won’t be able to pull it off.

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