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Time Study and Work Measurement
A successful business will set expectations for its employees, and balance workload, manage constraints, calculate staffing levels and crew size, schedule; pull waste and non-value-added activity out. Objective work measurement is the place to start, for any organization where people or machines contribute to output, customer service, or cost. My Amazon book, Time and Motion Study What, Why, and How-To, provides both management suggestions and hands-on guidance.

Consistently Grow Revenue at Record Levels – Article 1 of 2
There are very few CEOs that are not concerned with sales growth. Ninety-five percent of CEOs that I have spoken with this year described their sales growth as follows: A. Overall sales are below last year. B. Overall sales are about the same as last year. C. We are growing, but our growth rate is slower than that of our top competitors. D. Our growth rate is slower than last year. E. Our growth rate is not where we want it to be. While this may not be a surprise, you’ll be interested to know that the solutions are easier than you think. Even more fascinating is that many companies are meeting sales targets that have been set extremely below potential.
Dishonest Deadlines
People never have time to do things right but they always seem to have time to do them over. Is it by choice? No! They want to be able to do great work but unreasonable demands result in making promises staff just can't keep. So what do you do?
Chasing the dream!
Dreams are part of life and a common phenomena amonst most people, but are they realistic?
Respect
Amen to Respect!
Do You Get Frustrated With Others?
Do you believe that your frustration with others is being caused by them? Discover the real reason for frustration.
Extending your Expectations
Earlier this week, I had a lengthy conversation with the head coach of a major college basketball team. We were discussing the recent NCAA tournament, better known as The Big Dance or March Madness. My friend, as a player, assistant coach, and now a head coach, has been to the tournament many times. There are 65 teams that make it to the tournament. Some get there by winning their conference while others are invited due to their national ranking, difficulty of schedule, or strength of their program.

How Can I Fix My Business Partnership?
If you're in a broken business partnership, you may be able to fix it...or it may be time to move on. Read this article to learn the steps to help you work it out.
Effective Leaders Clarify Expectations
Leaders who want to build high levels of trust need to clarify expectations all the time.
So do we really have control over customer service?
Gary discusses standards set by management and staff within a company. How they might currently be set, how they could be set, what types of measures, control or standards are important or might be important in a company.
THE CUSTOMER RELATIONSHIP BANK
Relationships with customers are based on a series of interactions and you must strive to make each interaction with that customer, exceed that customer's expectations.
The Answer to Your Prayers
Article explaining the importance of staying patient and focused on your goals after your expectations are not met.
Dancing With the Stars
Why it Takes Two to Tango in Medical Sales
Expect the Best
I hope that I am not the first person to inform you of the solemn and inevitable fact that life is not fair. Unfortunately, we do not always get what we want or deserve or earn. We do, however, inevitably get what we expect. We move inexorably toward our most dominant thought.

Bridges and Walls
Each time we interact with another person, we are given the opportunity to build a bridge or a wall. There are no neutral meetings among people. Each contact either builds up or tears down the relationship. Recently, I had the opportunity to have breakfast and lunch in the same hotel dining room on the same day. During breakfast, it was a bit crowded and the food was somewhat slow in coming; however, the waitress was polite, pleasant, and professional. She inquired about me and the purpose of my trip. She seemed to genuinely care. I was left with a very positive impression of what otherwise could have been a mediocre to poor experience.

If I Were King
Sometimes it's fun to imagine how the world would be different if you were in control. IF I WERE KING, people who did not vote would not be allowed to complain. The three good TV shows on each week would not be aired at the same time on different channels. Good weather would be given a priority on weekends and holidays. Telephone solicitors would only be allowed to call your house when you're not home; that way, they could talk to everyone's answering machine. Food that tastes good would be good for you. Junk mail would only come one day a month. Airlines would have to tell you the truth about when you were really going to leave-if ever. When a store advertised a half-price sale, it really would be.

Your Past does not Equal your Future
Your future, along with your personal and professional goals, are not as fragile as you might think. Failure is often the fertilizer that makes future success blossom. Recently, I had this principle confirmed to me via nine Irishmen from the 19th Century. It seems that in 1848 as Ireland was attempting to break away from England, nine young Irish rebels were captured and sentenced to death. As they were brought before the queen for punishment, Queen Victoria could not bear to have them executed, so she sent them to England's prison colony in Australia.

Your Grass is Green
It is important to realize that success is success and failure is failure in any and every endeavor of life. It is easy to get caught up in the notion that the grass is greener on the other side of the fence. This type of thinking tells us that "If I would just switch jobs, switch careers, move to a different city, etc. I would be successful."

Keeping up with the Joneses
As you may know, when I am not pursuing my passion of speaking, writing books, and developing these columns each week, I am in the television business. It is important for you to understand how the media and big business views you. You, by virtue of the fact that you are breathing, are lovingly known as "a consumer." Consumers, in the minds of media and big business, exist for the sole and singular purpose of buying goods and services. Whether you buy the appropriate goods and services is not nearly as important-in their minds-as how much and how often you buy.

People and Expectations
As you have already discovered, the world is full of all kinds of different people. Some of them mesh well with our personalities and expectations and others simply do not. This is not a problem in and of itself because all of these people put together make up our world as it exists. The difficulty arises when we expect people to be other than what they are. For example, we all have a friend or acquaintance who is habitually late. If this is the only problem with a particular person, it can be dealt with. Over the months and years, we simply learn to build in extra time, because we know that they will continue to be late. The problem arises when we expect that late person to be punctual.

The Key to Happiness
In this day-to-day existence that we commonly call life, there are those rare and special moments when we rise above the fray and experience our true destiny. When it is all said and done, I believe that-more than anything else-life is about being happy in the active pursuit of making others happy. Most people are too busy making a living to really have a life. Happiness is often elusive and fleeting.

Customer Service Made Easy
There is a mystery around customer service. Most consumers think that customer service has gone downhill. Most businesspeople think that their customer service is good. How can this be possible? If you can solve this puzzle then you are well on your way to delivering great customer service.

“Nobody’s Perfect!”
How often have you heard the phrase “Nobody’s perfect”, or even said it to yourself? This phrase brings to mind some unspoken judgment that you should be perfect, that you should be able to do and have it all. This unrealistic sense of perfection actually gets in the way of achieving our dreams/goals.
Dust off Your Goals, Air Your Dreams
Recently I was going through some old boxes in my garage and came across one of my first courses that I did in psychology, which was the one that turned a corner in my life. As you can imagine that was a few (well ok many) years ago. As I sat on the floor with papers and bits all around me, I started reading what I had written about my dreams, hopes, worries and life at the time.

Joyous Journeys
How often have you heard someone say, or even said yourself, "I cannot wait until that course is over", "Boy, will I be glad when this project is over", or "I will be so glad when all of this planning is done"? Only to find that once the finished line is crossed, that the feelings of exuberance just do not measure up to what was expected. This is a very common occurrence. Why does this end result often leave us feeling like there should be more? The answer is best explained by the simple phrase of "Joy is in the journey, not the destination." Ahh, does the answer strike a chord?
About Worrying
Simply trust, instead of being overwhelmed with worry.
THE BASIC HABITS THAT LEAD TO SUCCESS
I have been doing a lot of networking and public speaking these past months! It seems that, wherever I go, I am constantly asked about my daily and weekly habits - "What do you do on a regular basis to succeed?" For many years, I just assumed that what I did - everyone did! Well, you know what ‘they say' about making assumptions. And ‘they' are right! I want to talk about habits today - and what it takes to succeed. But, first, let's examine what a habit is.
Getting Millennials to Drink the Kool-Aid
Much has been written about the four (soon to be five) generations in the workforce. Stress between these groups is often the source of significant productivity loss due to annoyance. For this discussion, I wanted to focus on the Millennials (Generation Y) who are now 16-30 years old. The communication patterns of these young people are causing ruffled feathers as they are becoming a larger force within most organizations.

Overwhelm is a Choice
Feeling overwhelmed by your work and life is a fast way to kill your emotional well-being. I lived in overwhelm for over a year and it darn near killed me. The good news is that overwhelm can be stopped dead in its tracks when you can see that it is a choice.

The Universal Law of Deliberate Creation
Infinite growth. Eternal change. Never-ending creation. It all begins with thought. Literally, every thought you think influences and adds to what you are experiencing. Yet most people's lives change very little. How do you account for that?
8 Be-Attitudes of Holding People Accountable
The phrase "We've got to hold our people accountable" is uttered in every organization every day. The sad thing is that, in most cases, it carries a negative connotation. It means, "We need to catch our people doing wrong things and tell them those behaviors are not acceptable." I believe we can change the meaning of holding people accountable to one that is more balanced and not nearly as punitive. It is not just a matter of spin, it is a matter of attitude. I have a set of eight "Be-Attitudes" that can make a big difference if they are consistently applied.

Airline Attitudes
Like many people in business today, I spend a lot of my time on airplanes, flying from point A to point B. I generally am among the very first people to board so I get to sit and relax as I listen to all of the other people scrambling to get on the plane, find their seats, and stow their carryon luggage.

Are You Trying To Make Pigs Fly (or Expecting Employees to Do Things They’re Not Cut Out to Do)?
Do you employees fail to live up to your expectations? Are they aware of your expectations? Or are you trying to make pigs fly?
7 Steps to Make Leadership Simple
Important characteristics that make for an effective leader
Hit the Jackpot with a Book, New Product/Service Launch or Grand Opening
When you have a grand vision of your book hitting best seller status or the new product launch making thousands upon its release, self imposed pressure to ‘knock it out of the ballpark’ can be hazardous to your success. It can also be hazardous to your health. I’ve even seen how the stress can negatively impact the overall success of an entire business.

Other expectations Related Articles

Clear Expectations Lead to Great Partnerships
Create great relationships by starting with clear expectations. In any partnership the expected outcome must be clear to everyone. Settling disputes arising from unclear expectations help attorneys thrive. Misunderstandings cause arguments, and blame abounds. This can be devasting to your business. So, get the expectations clear up front!
Just Say No and See Your Business Grow
I guess it's just human nature to want others to like us and think well of us. We are brought up to conform, be polite and meet the expectations of the important or powerful people in our lives. We women are especially indoctrinated with these expectations and sometimes we feel we're letting people down if we say NO.
Franchising and Your Financial Game Plan
This article discusses the importance of setting your financial expectations early in your due diligence stage. It discusses invest ranges, income expectations and the role of earnings in your business plan.
Exceeding customers’ expectations?
If I hear "Oh let's exceed our customers' expectations" one more time I will scream. Usually my response is: ‘Why don't we just meet their expectations in the first place?' Too many times the marketing hype (the promise) does not always connect with the sales expectation set up by the sales team, which doesn't always translate into a service experience we were promised in the first place. We are often left disappointed, jaded and, if it happens more than once, cynical. Too many of us have stories of where we have been let down by businesses not fulfilling our expectations. We see broken promises, exaggerated claims, hollow offerings, no real value!
Selling to CEOs Sales Training Tip 25 - Build Relationship Plans to Capture 100% of Clients' Business
Fulfilling expectations are what keeps relationships solid and useful. To meet your client’s expectations, make sure you know what they are. So as not to be disappointed, make sure your clients know your expectations. Here’s how to make sure.
The Power of Patience
Our world is moving at dizzying speeds these days. Compared to even just a decade ago, information (and misinformation) now spreads at an impossible rate, and the consequences of our actions can be virtually instantaneous. The unprecedented growth in technology has accelerated our lives, the expectations people have of us, and the expectations we have of others.

Revolutionary Leadership in Today's Economy Part 1
Today’s leadership is far more complex than just ten years ago. Customers’ expectations have risen, and with higher expectations come the need for organizations to meet those expectations. Thus, leaders now have a greater responsibility to perform and to manage higher levels of performance.

The Opinion that Counts
We always live up to the expectations that we have for our lives. Sometimes, these expectations are those we have of ourselves, but too often these are expectations that we allow other people to place upon us. If we're not careful, we can find ourselves winning someone else's battle while we lose our own war. For years, societal pressure and the media have encouraged us to keep up with the Joneses. Unless your last name is Jones, there is no practical or logical reason you should set your standards based on theirs.

Are You Trying To Make Pigs Fly (or Expecting Employees to Do Things They’re Not Cut Out to Do)?
Do you employees fail to live up to your expectations? Are they aware of your expectations? Or are you trying to make pigs fly?
Get Ready For Your Membership Site
Starting a paid membership site can seem deceptively easy, but many site owners are soon disillusioned and disappointed by how much work is involved. The secret is to set the appropriate expectations, and prepare for your membership site to meet those expectations. This is not just about lowering expectations! It's about knowing the right priorities for your site before you build it.
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