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100 Ways to Succeed #85
R.O.C(I): "They" All Work For Me!
"Arrogant Al": The Condescending Internal Customer
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?
Increase Sales By Remembering It is All About the Little Things & Not the Big Things
Are you so focused on the big things with your sales that you are forgetting the little things are what count?
How to Win More Sales Must Include the Answer to this Simple Question
If you are in business can you answer who is your client? Sure, you may be thinking it is everyone I have invoiced and possibly what a dumb question. Yet, are you sure that your clients are only relegated to those you have received payment for your goods and services?

Taking Current Customers For Granted Is Something Your Business Cannot Afford
With the down turn in the economy, many businesses are actively seeking new customers by offering special pricing, extended terms, anything that may get new customers off the dime. However, these actions may be ticking off current and potentially loyal customers.
How to Hit the Grand Slam Increase Sales Win More Clients and Reduce Costs
Sales or selling can be compared to baseball. You have hits, foul balls, butts, home runs and grand slams. What would happen to your bottom line if you could score more grand slams by improving the sales skills of your sales team? You would increase sales, win more client and reduce costs. Then read how you may achieve this sales goal.
Increase Sales by Surveying Your Customers Current and Future Needs
Do you know what your customers’ current and future needs really are? Possibly, you are just meeting their existing needs, but have not taken the time to survey future needs. By not truly knowing your customer needs, how much business are you leaving on the table?
The Denial Lens Is Not Good For Small Business
Are you engaged in growing your small business? Did you ever think that you may unintentionally be wearing the Denial Lens? If so, how is that affecting your business results?

The Fork of Customer Service Can Determine Sales Success
The customer service experience is a great predictor for organizational and sales success. How your employees (internal customers) handle your actual clients (external customers) will either make your day exceptional or a sales nightmare.
Sustainable Service: Personal Energy Optimization at Work and in Life
Job satisfaction and personal wellbeing are directly related to the amount of vitality one has. There are simple things we can do to keep our energy levels up in the midst of a demanding job. This article defines personal energy optimization and provides concrete tips for employees and employers alike.
Organizational Culture Employee Survey
This article contains an excellent and proven set of sixty-eight survey questions to evaluate the culture of virtually any type of organization - profit or non-profit. Culture does count and this survey can help you benchmark your organization.

Other external customers Related Articles

Improve Customer Service thru Professinalism that CATORs to All Your Clients
Is Customer Service a concern for your business? Do you feel that your employees pay only lip service to serving the customers whether internal or external? Read how a short word can begin to create a culture of superior customer service.
Conceptualizations Of Organizational Environmental Uncertainty
In the management literature, the external environment can be broadly defined as “the totality of physical and social factors that are taken directly into consideration in the decision-making behavior of individuals in organizations” (Duncan, 1972, p. 314). Organizational researchers have long theorized that the overall environment consists primarily of several independent components (e.g. Duncan, 1972; Miles and Snow, 1978; Hambrick, 1982). Among the most significant elements that were theorized to exist in the external environment were customers, competitors, government regulations and labor unions. While the individual components that made up each researcher’s conception of the environment were not always the same, each conception agreed that the various environmental elements acted to create uncertainty for firms.
Financing Corporate Growth in Ghana: The Role of the Stock Market
We examine how listed corporations in Ghana finance their growth and to what extent do they rely on external finance relative to internal finance. As companies expand through the acquisition of assets they have choices to make in how that growth is financed. Past earnings can be retained as a source of internal finance or be paid to shareholders as dividends. External sources of finance include both the issuance of new equity (external equity) and various debts instruments (external debt).
Public Sector Procurement Practice and the Principles of External Economies, Clustering and the Global Value Chain
Can the public sector effectively apply the principles of External Economies to its procurement practice? “External economies of scale (ES) occur outside of a firm, within an industry. Thus, when an industry’s scope of operations expands due to, for example, the creation of a better transportation network, resulting in a subsequent decrease in costs for a company working within that industry, external economies of scale are said to have been achieved. With external ES, all firms within the industry will benefit.” (What Are Economies of Scale? By Reem Heakal, January 2003)

Internal Customer Relationship Management
CRM is not just about maintaining databases, touching your external customers every so often, remembering their names, and upselling. It is so much more than that, and begins within the walls of your organization. If your internal CRM strateges are not up to snuff, chances are that your relationships with your external customers will suffer as a direct result. Learn how to enhance your internal customer service delivery plan so that the bottom line of your company stays healthy.
The Fork of Customer Service Can Determine Sales Success
The customer service experience is a great predictor for organizational and sales success. How your employees (internal customers) handle your actual clients (external customers) will either make your day exceptional or a sales nightmare.
Money is King in 2010 and Beyond?
When money is tight, cash is king. As economies slowly recover, we expect to see a shift back to the importance of customer service and time off for external and internal customers respectively
Green Banks Thrive
Expect more financial institutions and other enterprises worldwide to join in this green movement; it makes organizations more attractive to both internal and external customers

"Arrogant Al": The Condescending Internal Customer
Most of us have ‘internal customers' - people in our own company who rely on us to provide them with some level of service or support. For many of us, working in administration, human resources, IT, training, etc., providing internal customer service is our primary role. Unfortunately, just as there are difficult external customers, there are also difficult internal customers. One of the common situations we see are internal customers who simply appear to not respect the roles of their internal service providers. They come across as condescending, dismissive, arrogant and sometimes plain rude. It is a recipe for a poisonous workplace atmosphere. What do you do?
Customer Service Starts with a Can Do Attitude: Five Secrets to Winning, Creating Repeat Customers
Whether you work in a restaurant or office environment, serve internal or external customers, or work in an environment that expects results, the following are five essential secrets to developing a "can do" customer service attitude and creating repeat customers.

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