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Does Your Business Belong to the Awesome Party Squad?
Customer service isn't just a tired phrase for employee handbooks. Want to "Wow!" your customers? It requires you to offer an atmosphere of exuberance and inclusion. When they feel welcomed and know you're treating them as individuals, word spreads.

The 19Es of Excellence
Today's joyous commemoration of the birth of Dr Martin Luther King Jr and tomorrow's unique show of peaceful American renewal and celebration of limitless American possibility got me thinking about Excellence—no surprise. Out of which came these "19 Es of Excellence."

The Value of Setting Intentions
My belief is that the distinction between setting an intention versus setting a goal is that goals can sometimes be in the land of “should” or come from a place of need. Intentions are all about identifying what is our heart’s path. For example, a goal might be framed by such language as: “I should lose weight. Eat healthfully. Exercise regularly. Change my career. Take care of myself. And then I’ll feel okay about myself.”

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Joyous Journeys
How often have you heard someone say, or even said yourself, "I cannot wait until that course is over", "Boy, will I be glad when this project is over", or "I will be so glad when all of this planning is done"? Only to find that once the finished line is crossed, that the feelings of exuberance just do not measure up to what was expected. This is a very common occurrence. Why does this end result often leave us feeling like there should be more? The answer is best explained by the simple phrase of "Joy is in the journey, not the destination." Ahh, does the answer strike a chord?
When Is It Rational To Be Irrational
The expression “irrational exuberance” has taken on a new significance in recent days. It was used in a 1996 lecture by the then Chairman of the Federal Reserve, Alan Greenspan, and was widely interpreted as a diplomatic hint that he considered the markets overvalued.
Does Your Business Belong to the Awesome Party Squad?
Customer service isn't just a tired phrase for employee handbooks. Want to "Wow!" your customers? It requires you to offer an atmosphere of exuberance and inclusion. When they feel welcomed and know you're treating them as individuals, word spreads.

Examples of Eye-Catching Words
Do words matter in your website, PR kit, and Facebook page? Yes, they do however there are some guidelines before you go overboard with ‘an intoxication of the exuberance of your verbosity’. Psychologically, some words are weighted more in your favour than others.
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