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Lesson #3: Customer Satisfaction Means Your Satisfaction
Aside from IBM employees, no one was more important to Watson Jr. than the company’s customers, and nothing was more important than pleasing them – whatever it took. He understood that customer satisfaction lied at the centre of his business success. In the budding new computer industry, marketing would make the difference in attracting new customers, but it was only the satisfied customer who would return to the company time after time.
Lesson #4: Plan Today So You Can Act Fast Tomorrow
Schwab took his company from being a one-man startup to the world’s largest financial services firm in record-setting time. How? Early on, Schwab decided to establish a number of guiding principles that would allow him to make quick decisions. He believed that by following a strict process and adhering to strict requirements, he would be well-prepared ahead of time in order to act with lightening speed.

Social Disease
I have always subscribed to the philosophy of “work hard - play hard”. But I always separated my play FROM my work. What I am referring to is my resistance to socialize with my employees or management peer groups as I worked my way up the corporate ladder. There is an inherent danger in creating a social environment within the workspace that spreads to the after work space. This almost ALWAYS ends badly. Here is my list of No-No’s:

Poor Work Behaviors Begins with Poor Work Ethics
Are poor results happening at your business? If so, then you probably have some poor work behaviors. These behaviors are the symptoms of poor work ethics and that is where you need to begin if you wish to change your business results.
Finding alternate lead sources within your company
Many sales reps often overlook valuable lead sources within their own company, and spend precious selling time looking for leads outside their office doors. They attend networking events, travel to conferences and trade shows, partner with other sales reps, and research potential external lead sources, but rarely consider all the invaluable sources of information around them.

The Importance of an Effective Orientation
An orientation is merely an introduction of your company to the new employee and of this new person to your business; your clients, products and services, and the way you conduct business. Many new employees become frustrated and decide that accepting the job offer was a mistake because you, the new employer did not take the time to orient him or her to the new job.

Duty of care includes protecting employees from violence outside of work
The NSW Court of Appeal recently upheld a decision of the District Court that a Company had breached its duty of care to an employee by not sacking or disciplining an employee ("the shooter") about his outbursts at work, in circumstances where the shooter later shot another employee three times with a gun outside work hours in a street outside the workplace.

Getting Maximum Results from Small Business Employees
A small business owner from the UK recently e-mailed me with this question: " I currently have a small business staff of 8 and expected that when I arrived at this point I would have more time for strategic planning and my personal life. Instead, I constantly have to oversee everything. Do you have any suggestions as to how can I get better results from my employees so I can trust that things will run smoothly when I’m not there?"
Bad Bosses Are Reflection of Bad Management Are Bad Leaders and Are Bad for Business Profits
Bad bosses contribute much more to the bad profits than bad employees. Read about the impact of these bad business leaders.

Other fellow employees Related Articles

Improving the Performance Gap of New Employees
The news is full of stories about talent management, the importance of getting and keeping the “right” employees, and the impending lack of employees as the workforce changes. With these dire warnings come many ways to select and retain employees.

Motivation Techniques: Eight Ways to Motivate Part Time Employees
In most cases, part-time employees present a special challenge when it comes to motivation. They do the “grunt” work, have little career choices, are often focused on other goals outside of your organization (college, hobbies, etc.), and are treated as outsiders by full-time employees. So what’s a manager to do? How do we turn our part-time employees into outstanding employees?
My Give a Damn’s Busted!
Is it possible that your employees are singing “My Give a Damn is Busted”? A common complaint of many business owners is that their employees lack motivation. However, the real problem is that employees are under-engaged, and there is plenty of research to support this.
The Six Worries of A Spare Room Tycoon
This is a story of my friend Mariann Schick, a fellow spare room tycoon.
Involve your employees in your business
You may be saying - but I do involve my employees in my business...but do you? Of course your employees to do the work of the business and the employees, with the right direction, make any business great as it expands, but there are not many business owners that involve their employees in helping with important decisions. I would suggest that you ask them their opinion on various expansion ideas or where you are looking at introducing new products or services get their input on this. Also, ask them how to improve on customer service, especially those employees that are on the front line, as it were...as these are the ones that are dealing with the customers directly and are therefore likely to give you some of the best feedback.
Retention Of Your Best Employees
Good employees are hired through your most effective recruitment strategies and finding those employees takes time, effort and money. But once you have them, how do you hold on to them? Retention of the best employees is one of the largest challenges faced by many organizations today.

How to Eliminate Workplace Negativity
As mere humans, we are bound to make mistakes such as say things that may not be perceived well, or perhaps make a decision that can affect themselves and several fellow employees negatively. Unfortunately, with workplace negativity these small issues, if not handled accurately, can fester into bigger issues within the entire organization. The extra time and effort spent to correct, an already festering negative environment could be conserved if small efforts are made to identify, and eliminate the small sparks. In this astronology article, we will find the identifying marks of a festering negative culture, and list the many ways organizations can overcome the dilemma.
10 Ways to Get Rid of Your Customers
It always amazes me when a fellow online business owner shows his/her customers no appreciation. I even had one fellow ebook store owner say that he wanted everything as easy as possible because he did not want to have to bother with his customers.

The ROI of Employee Engagement
Over the years there have been recent talks on how to keep employees engaged. The engagement challenge is especially pertinent in this economy, where organizations are feeling pressure to keep their talented employees. Consumers still expect the best from the organizations they patronize, and the only way to produce such results is with talented employees. An employee’s attitude about the organization shows in his / her productivity and quality of work. In order to keep such employees stimulated, organizations have to keep their employees engaged.
Thankful For The President - Really
Happy Thanksgiving. And here's to the president. I wouldn't say he's the founder of our feast, but he's a decent fellow, our elected leader, and a person worthy of at least some gratitude from all of us....
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