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A Look Back at All That Happened in 2008
2008 was a very busy year. Astronology takes a look at the major happenings of 2008 and their implications on the human resource industry.

Other financial service organizations Related Articles

What is the role of the financial regulator in supporting the development of microfinance? FAQ
Many feel that the most important role of a financial regulator in supporting the development of microfinance is to create an alternative institutional type that allows sound financial NGOs, credit unions, and other community-based intermediaries to obtain a license to offer deposit services to the general public and obtain funds through apex organizations.
Organizational "Strange Actractors"
We have for the most part looked at organizations in a traditional linear view and constantly put people, teams, departments, divisions and organizations in general into boxes often connected with lines. This is fine when trying to show where individuals reside within the context of organizations; however, it is not how organizations work.
Motivate Your Customer Service Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation
Providing outstanding customer service is one of the most rewarding yet challenging activities within your organization. Exceptional organizations that provide outstanding customer service will experience the following benefits: * Increased customer satisfaction * Increased revenues * Increased repeat and referral customer traffic * Less employee turnover * Increased profits So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers.
Re-vector HR Practices to Lift your Service Strategy
Many leaders in organizations don't get the critical relationship between HR Programs and the ability to deliver a Service Strategy in a BE DiFFERENT way. Why is HR so important? Because Programs built for people have an automatic influence on how they behave on a day-to-day basis which, in turn, has a profound impact on delivering a dazzling service experience to customers.

Amazing Customer Service is not Extinct!
I am optimistic by nature and my cynical side is often suppressed to the point of being clueless according to people close to me. Amazingly, when it comes to customer service, I am very critical of most organizations. I do pay attention and take note of very small details about the service I and others receive. I have expectations that I be treated like I hope to treat the customers that I serve in my own business.

Business Planning – how should I handle financials?
One of the most important yet challenging components of a business plan is the financial section. Many first time business planners are overwhelmed by the prospect of converting their business intentions into financial analysis. For many business plans, this section is often provided by a consultant or financial service provider (eg. Accountant).
How to Create Better Customer Relationships
To that end, it is vital for all organizations (profit and non-profit) to engage more frequently in customer service. Service is as much a part of the marketing and branding process as sales, in fact it might be even more important. The reason is that we are in a service-based economy. What that means to organizations is a need to constantly engage clients so their equity speaks well of your business to promote your brand. In an age of connectivity brand helps visibility as well as revenue vitality.
How to Gain Valuable Customer Feedback
The biggest thing that organizations need to realize is that they have got to create a feedback loops. Feedback just like any other management function especially in the customer service field is one of the best resources that any organizations have.
More is Said Than Done About Improving Customer Service
Effective teams, organizations, and leaders exist to serve others. And those who provide the highest levels of service/quality enjoy the richest rewards. That's not just some platitude or warm and fuzzy theory; it's become a well-proven fact. In Firing on All Cylinders I reviewed much of this evidence. I showed that those organizations with the highest service/quality levels have the highest levels of growth in revenue, customer satisfaction and retention, market share, productivity, safety, and employee morale while also reducing costs. So it's not surprising that the best service/quality leaders are also profitable leaders.

CFO vs. Controller: Understanding the Differences
There are two primary types of financial leadership within top organizations: the CFO and the Controller. Many growing organizations do not have a clear understanding of the two positions, often overlooking the value that a CFO could bring to their business. To determine what level of financial leadership an organization requires, a Controller and/or CFO, it is first important to decipher the differences between the two roles.
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