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The Sad State of Customer Service or How to lose customers!

With an economy limping along and businesses struggling to survive, what happens when things start to change for the better? Has your organization cut to the bone? Can current staff make the time to handle new customers? Will they be too stressed out and time constrained that first impressions are bad impressions? Before we can recover, we have to learn how to do better, not just more, with less. This article highlights the real problems that lie ahead...

Culture Creates Your Brand's First Impressions
Your impact on potential clients, customers and team members starts with their first impressions. Those first few moments of communication are driven by your culture and your brand... how does your business meet expectations?

Creating a Common Goal for any Conversation

First impressions often make the difference in getting the job or getting the sale. Similarly the first few seconds of an important conversation set the tone for how the rest of the conversation is going to proceed and very often has a significant impact on the outcome. Knowing the most effective way to begin important conversations, at home, in business or in a civic setting, is critical to your success. We believe there are three critical elements that must be present to be a truly effective opening statement – your confidence, an invitation to neutral and an acknowledgment of the listener as the decision-maker. Let’s take a closer look at each element.

You Never Get a Second Chance to Make a First Meeting
What's true for impressions is true for meetings! If you're a super busy professional, you're keenly aware of 1st impressions when you're meeting with someone new. You know that it is important to come off as clear, energetic, strong, confident, and really put your best foot forward.

For Openers - Five greetings that boost sales to walk-in visitors
When it comes to first impressions, customers are reluctant to give a second chance to companies whose employees turn them off the first time. Unfortunately, front line employees often greet customers in a way that ruins the first impression, reduces sales, and eliminates repeat business. "For Openers" gives 5 greetings that are proven to boost business.

Making Connections - How to create rapport with anyone in under 30 seconds
Society is becoming increasingly diverse and global. That means that we are communicating more frequently with people who are different -- in their looks, dress, manner of speech, and even mood. "Making Connections" reveals a fast and easy way to establish rapport with others despite the differences.

Your First Week as Leader of a New Group
When taking over a new leadership position, many people make mistakes at the very start of an assignment that makes the transition much more difficult. This article deals with some tips for a new leader to enable a much stronger start in a new assignment.

Branding and Business Identity - Image is Everything!
How the public perceives your brand and the experience they have with you all comes down to what your image is comprised of.

10 Obstacles That Most Salespeople Can't Overcome
An average/ineffective salesperson may not be able to overcome any of the ten with the possible exception of relationship. Some salespeople, while strategically and tactically challenged, are quite good at developing relationships. Unfortunately, while a relationship is important, people won't buy if that's the only thing a salesperson brings to the table.

Top 10 Video Blunders When Used as a Sales Aid
It should go without saying that your videos should be professionally produced and directed. The do it yourself videos made on the fly are prone to all ten of the mistakes listed above. Unless you are in the marketing, advertising or videography business, you have no business doing this yourself unless you want to give people reasons not to buy from you.

First Impressions

Picking up from my recent posting We'll meet again... I thought it would be worth looking at how First Impressions can impact our opinions of other people and their opinions of us. In turn first impressions can affect the desire to work together or not. Have you ever regretted a time when you didn’t make a favourable first impression? Did you wish you could have your time over again to make a more positive impression? I am sure you are not alone. We can all think of a time when we messed up. As the old saying goes: ‘You don’t get a second chance to make a good first impression’.

Home Based Business - Qualifying as a Professional
Without actually preparing yourself professionally you cannot inspire confidence in your clients, referrals, customers or anyone else. You will need to be professional to develop a strong relationship with all of your business associates.

5th of the 10 Kurlan Sales Competencies That are Key to Building a Sales Culture
#5 - Get a Sales GPS These days you wouldn't think about getting into your car and driving to a new destination without typing the address into your car's navigation system. Each one of those 7 reasons for using a GPS applies to a sales cycle, so it makes sense that your sales force should have a sales GPS or a process.

More on First Impressions
Last week’s article was about first impressions and how basic personal grooming and the taking care of the clothes you wear has a positive effect on the people you meet. This week’s article is also focused on creating a great first impression, however the emphasis is on your behavior. Here are the five top tips to creating a fabulous first impression:

Leader First Impression
When you are transferred or assume command of a new unit, what happens in the first few hours, or first few minutes, will determine your success for at least the first year of your tenure. Reason: People form an opinion of you very quickly (first impression), and that vision stays with them until supplanted by ideas from events that play out over time.

You're Killing Your Chances of Getting the Job in the first five minutes of a job interview
You've got the education, experience, and references, all presented on a well-put together resume that gets you job interviews. But you never get a job offer, what went wrong???

CONNECTING IS NOT ENOUGH: Itâ€™s a Question of Trust
It wasnâ€™t what he expected to hear, thatâ€™s for sure! I was half way through a 1-2-1 with a new networking connection when I surprised him. â€œI donâ€™t trust youâ€, I said.

Are You Selling Your L-Factor
This is my article from the new Summer eBook from Top Sales Experts International.Itfs 147 pages and includes articles from some of the foremost sales experts in the world. People like Dan Adams, Keith Rosen, Wendy Weiss , Nancy D. Solomon, Joanne Black, Jonthan Farrington, Paul McCord , Cindy King and Kelly Robertson to name but a few.

15 Presentation Tips to Convert your Sale
How to Present your Ideas to Buyers How you present yourself and your ideas to a potential buyer will depend on the venue, occasion and number of people you're presenting to. There are also some differences between presenting to one and presenting to a panel/group.

Sales Performance- Does it Correlate with First Impressions?
How much can you tell about a salesperson in your first impression? Is it a good indicator of future results?

Your Image Is You
Do you have the walk to succeed?

Why Editing is Essential for Web Copy
We have all heard the infamous words, "First Impressions Matter". Perhaps nothing sums up the best reason that editing is essential for web copy. Stop and think about the last website that you visited. Did you notice something that was not quite right? Chances are if you did, it will stick in your mind for a very long time!

First Impressions Funding
Information on First Impressions Funding

The Staging Diva’s Photography Tips for Real Estate Agents
Internationally recognized home stager, The Staging Diva®, offers photo tips for real estate agents to help encourage prospective home buyers to click on their online listings and get their phone ringing.

Five Fundamentals to Sales Super-Stardom in 2009

The single biggest difference between success and failure is your attitude. While this might be a much talked about concept in all walks of life, the reality is that only a very few actually ever truly get it. Great attitude is the common denominator of success; everything else including talent follows or is learnt. Top sports people have got it, top business people have got it and top salespeople have got it.

First Impressions Count
Tips for getting off to a good start during your first 30 days in a new job.

Dress For Success When Job Hunting
Learn how to dress for success when job hunting. It's very important to create a good first and lasting impression.

The Power Of Body Language
The subtitle of this book (”How to succeed in every business and social encounter”) gives a clue about how much information Tonya Reiman has amassed.

How to Successfully Interview for Staff
Interviewing candidates for employment can be a formal and time-consuming process. However, if you follow the proper steps, you’ll be able to easily weed out people that are unqualified or not right for the position due to time commitment, experience, and knowledge. Learn the tips and tricks for finding the best employees for your business and increase revenue tremendously.

Catalog Design - Using Product Placement and Page Layout to Maximize Sales and Catalog ROI

A catalog is a highly specialized marketing collateral piece that, when designed and produced correctly, will drive customers to complete their purchase with your company over other alternatives. By presenting a tempting display of appealing products in a clear, carefully considered fashion, your catalog can become one of the most powerful calls to action in your sales arsenal - particularly when paired with a niche marketing strategy.

APPLYING FOR A BUSINESS LOAN: PUTTING YOUR BEST FOOT FORWARD
Some tips on how to prepare properly before sitting down with a loan officer at the bank. Understanding what criteria the loan officer will be looking for.

How To Pick A Work From Home Computer Business Opportunity
Because of the numerous advantages the internet has to offer, the internet is flooding with entrepreneurs looking for gold. While there are a number of opportunities to take into consideration, it is up to you to sort out the legitimate options from the scams.

The First Seven Seconds and Beyond: How to Get Five Qualified Sales Leads at Every Networking Event

We’ve all gone to networking events where we’ve papered the room with our business cards, and collected countless cards from others. Then, we get back to the office the next day and start to follow up. But the people we call often don't even remember us -- much less buy from us. There is a way to virtually guarantee that people will not only remember you, but will trust you, bond with you, and buy from you.

If You Don't Know, Ask...Then Ask Again
First impressions...how quickly do you make them, hold onto them and judge everything by them? Making a judgment based on first impressions won't serve you. Paying attention to how and why you make those judgments will. Should you judge a book by its cover?

How to Successfully Interview for Staff
Tips to Finding the Best Candidates for Your Business

What Impression Do You Give?
This is not about first impressions, although those are very important. This is about the impression we give our clients, specially over the phone when we don't have the added advantage of body language to convey our true message.

Sell Yourself First
People do judge books by their cover and people by their appearance and first impressions. If you want to sell anything, first you need to sell yourself.

Internet Home Based Business: 5 Tips To Make Your Website Grow Your Business
Your website can help you succeed with your internet home business, or it can cause you to fail if it is not optimally set up. In order for your internet home business to be successful, your website must well set up so that it attracts the traffic you need, and so that the visitors who will come to your website will make you some money.

Make Your Logo Work For You! Five Key Ingredients to an Effective Business Logo
Your logo is your #1 sales representative. Is your logo working for you—or against you? Learn about five key ingredients to an effective business logo, and assess your logo to determine if it is communicating the best message for your business.

Making Your Website Stick
Succeeding on the web takes more than just plan luck. Today's consumers are overwhelmed with choices, and distractions. The cost of attracting users to your website continues to increase and keeping them engaged is now more important than ever.

Traffic Secrets To Get Repeat Traffic To Your Home Business Blog

You've probably heard of the saying "Content is King" many times in the context of blogging and article marketing. Well I agree with this statement in general., However, I believe that it is more important to entice your readers to visit your blog today, tomorrow and everyday. Getting repeat traffic to your blog is a challenge bloggers must set for themselves. Success in their internet home business may very well depend on it.

The Importance of A Good Design
If your website is put together shabbily and looks like a 5 minute "quick fix", you are literally shouting to your visitors that you are not professional and you do not care for quality.

One Last Rule Never Put Everything in Your Advertisement
This is one last bonus 22nd rule in a series of articles on "21 ways to Increase the Power and Profit of Your Advertising Without Spending an Extra Cent," by Brad Sugars.

Seven Strategic Actions In Seven Seconds To Make A Great First Impression, According To Your Strategic Thinking Business Coach

Have you ever been at a business gathering and you feel ackward, ill at ease and downright uncomfortable because you are encountering many people you have not met before? And are you actually afraid of meeting someone or simply making a negative first impression? If you answered YES, you are not alone. There are many people that do have this type of fear or uneasiness. So now you ask why is this so important? It is important because we know that in a time span of about seven seconds you have already decided whether or not you like the person you have encountered and they have made that same judgment about you. The power of that first impression can be awesome and can stay in one’s mind for a long time. So what can you do in those seven seconds? Here are seven strategic actions to take for you to make a positive first impression:

How To Improve Site Credibility
Site credibility helps determine how successful a website will be. A site considered to have a lot of credence within a particular area will be able to sell more products or services, promote more affiliate links, and even sell their own services at increased rates.

Fast First Impressions
First impressions are important and it takes less time than ever before to create one. Learn 5 ways to improve your first impression with new sales prospects.

Effective Networking: Personality Partnering

Let your networking be defined by your personality and life style, not by your work. Networking is no longer the “good ol’ boys” club nor is it appropriate to pass your business card out to everyone you meet. Networking is a much more savvy market today. Networking is not something you do; it is an art you perfect. True networking will increase your business and give you a solid base for years to come. So how do you network?

Those With the Best Talent Win
In a talent war there’s only one way win. And that is to hire and retain the best talent! Can you imagine a sports coach hiring average talent! As a manager you need to develop a real distaste for average.

"Blink" by Malcolm Gladwell
A good psychology paper. Rating: 4/5

SEO Success Your Websites First Impression
You only have one chance to make a first impression in life. On the Internet, you have approximately 5 seconds to make that first impression and if it isn't enticing, you lose your viewer to the next website -- probably your competitor. You have to generate traffic; but keeping traffic on your website to get a response is just as important.

You’ve got 50 milliseconds to wow me
How strong is your website’s immediate appeal? According to a Carleton University study published earlier this year in the academic journal Behaviour & Information Technology, web designers have only 50 milliseconds to make a good first impression.

First Impressions Count
Your clothes set the stage. Your words set the tone. And your actions set everything else in motion. If you’re looking for a job, selling to a new client, or motivating peers, your first impression speaks volumes about what will happen next. Find out what your clothes say about you...and how to determine what others really think about you.

WHAT IS YOUR BRAND?
Each of us has a personal brand. It is made up of the feelings, impressions and images we leave with people.

Why People Make Important Decisions
Why People make important decisions? That is a very “difficult” question for we all have different ideas, lifestyles, perceptions and impressions. This is what makes our world so beautiful.

7 Tips for Creating a Professional Image that Works for You
We are taught not to judge a book by its cover. However, that does not mean first impressions are not important. It is very crucial to make your first impression on other people to be a good representation of yourself!

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