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Lesson #3: Take Care Of Your Customers And They Will Take Care Of You
More than anything else, the Four Seasons chain of luxury hotels is known for exactly that – luxury. But, it isn’t luxury in the normal sense. “Our competitors interpreted luxury chiefly as dazzling architecture and décor, but how important is that to our customers?” Sharp asks. “They are mostly executives, often under pressure, fighting jet lag, stress and the clock. We decided to redefine luxury as service.”

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Giving back to community makes good business sense
I went one on one with Toronto Argonaut President Keith Pelley to talk about their involvement with the youth initiative called, Stop the Violence. Toronto has has a very bumpy year as far as youth crime and violence is concerned and the Argo's are a shining example of how business can help build stronger communities...
Head Hotelier in the Making: The Early Years of Isadore “Issy” Sharp
He was just 29 years old when he launched what has become the internationally successful Four Seasons luxury hotel chain. Today, Isadore “Issy” Sharp is recognized as one of Canada’s most successful businessmen, having been inducted into the Canadian Business Hall of Fame and made an Officer of the Order of Canada. Consistently ranked among the best hotels in the world, the Four Seasons earns annual revenues in excess of $200 million. That is no small achievement for a man who knew little stability as a boy, moving 15 times in his first 16 years.
Lesson #5: Find Your Comparative Advantage and Step Beyond the Standard
It is one of the Four Seasons’ greatest ironies that despite its tremendous success as one of the world’s premier luxury hospitality companies, it actually owns very few hotels. One of the most important decisions Sharp made early on in the life of the Four Seasons was that he wanted to create a unique business model; he wanted his company to be principally occupied with management, instead of ownership of its hotels.

What's An Appropriate Web Site for Your Business?
Web design and features are a lot like fashion in a way - trends and looks come in out of style with the changing seasons.
Autumn Tips For Small Business Owners
If you enjoy the changing seasons you should enjoy the changing business environment. If you look for growth in your small business think about how you created your garden and how your plants and trees flourished after your tended to them. Think of the seasons as a way to Spring clean, think of the slow times in your business as a time to put your office in order.
Toronto Real Estate & Mortgage Trend and Market – What is the Current Outlook?
As you look into the Toronto real estate trend and market, you will undoubtedly be doing so in an effort to derive the affordability of renting and buying a home in the area. If you have lived in Toronto long or have conducted a bit of research, you understand that the market took a big hit in 2008 and continued to see effects from it at the start of 2009.
Toronto Real Estate Trend and Market – What is the Current Outlook?
As you look into the Toronto real estate trend and market, you will undoubtedly be doing so in an effort to derive the affordability of renting and buying a home in the area. If you have lived in Toronto long or have conducted a bit of research, you understand that the market took a big hit in 2008 and continued to see effects from it at the start of 2009. A report was released by the Canada Mortgage and Housing Corporation addressing the housing market situation during this period of time. The report states that the Canadian market is beginning to rebound from the shock it faced during the last year.
Paddles, Portages and Pings on Leadership
After 3 long days of a very intensive workshop in Toronto, a group of us decided to go canoeing for a day, up in Barre, Ontario (an hour north of Toronto) on the Nottawasaga River. It was a warm day, the water was warm, and no one else was on this pristine flat-water river winding through a protected swamp.

Buying a business in Toronto GTA, Ontario
The purchase of a business in the Greater Toronto Area is not an easy task. This article sheds some light on the business purchase process and explains some of the intricacies of buying a business in the Toronto Metropolitan Area.

Creating a Toronto Tagline
Rapport is invited to submit one clever statement to sum up Toronto’s DNA. Though rushed and free, a fun exercise and good exposure, we agreed. Read the full article to find out how we arrived at ‘Toronto... It’s Where the World is Going.’
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