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Increase Profits Without Adding Resources - Part 2
Are problem employees and troublesome customers draining your energy AND wallet? Here are a few tips for dealing with both.

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Icebergs, Polar Bears, and Change Management
Vanishing icebergs and distressed Polar bears have come to symbolize the effects of our changing climate. The iceberg has also been used as a metaphor for change in organizations. The “Change Management Iceberg” developed by Wilfred Kruger offers an explanation of why many organizational change efforts fail. Above the waterline are the three areas of concern of most managers–doing things faster, better, or cheaper.

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